RETURNS AND EXCHANGES - ONLINE
All returns or exchanges must be made within 30 days of the purchase date.
1. Go to a Parfois authorized store in Italy.
Choose one of our authorized stores that accepts returns and exchanges. Please check the eligible stores with the following information:
You can check the list of authorized stores here.All returns should be made in the same country of purchase.
2. Bring the items you want to return or exchange.
In order to change or return an article, you must present the invoice of your purchase. If you do not have the invoice of your online order, you can request a copy by sending an email to email@example.com.
3. The refund will be processed using the same payment method:
After the return registration, the refund request will be inserted, using the same payment method used in the order registration.
In Italy, online returns could be shipped to our warehouse in Portugal within 30 days of the purchase date.
1. Prepare the items that you want to return
Along with the order you will find a label, which will allow you to return it at any Poste Italiane network, which you must stick on your parcel.
2. Return your parcel
Get to know here the nearest Pickup point: https://www.poste.it/cerca/index.html#/
Go to a Pickup Poste Italiane network point and deliver your order.
3. Refund will be made after the return is received in our warehouse
You will receive the refund of the item(s) returned within approximately 3–14 business days through the same payment method used for the purchase.
When you make an exchange or return, you must comply with these conditions:
• All items must be in perfect condition with the original labels and the purchase invoice; • For hygienic reasons, swimwear must have the hygiene sticker. If you want to return this type of item, it is mandatory to have the label and the hygiene sticker; • Exchanges and returns of reusable face masks are not accepted; • If you choose a different courier from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery; • Exchanges or returns of personalized items (according to the consumer's specifications), will not be accepted. • Perfume returns will only be accepted if the original sealed package is kept.
The refund will be made within a maximum period of 14 days, through the same payment method you used when placing your online order.