RETURNS AND EXCHANGES - ONLINE

Exchanges & returns for orders placed after 17.10.2020 has been extended until 31.03.2021. This measure is valid for both store purchases and Online orders.

Free exchanges in stores

 

All returns or exchanges must be made within 30 days of the purchase date.

1. Go to a Parfois authorized store in Italy.

Choose one of our authorized stores that accepts returns and exchanges. Please check the eligible stores with the following information:

You can check the list of authorized stores here.
All returns should be made in the same country of purchase.

2. Bring the items you want to return or exchange.

In order to change or return an article, you must present the invoice of your purchase. If you do not have the invoice of your online order, you can request a copy by sending an email to contact@parfois.com.

3. The refund will be processed using the same payment method:

After the return registration, the refund request will be inserted, using the same payment method used in the order registration.

 

Returns by courier

 

In Italy, all online returns must be shipped to our warehouse in Portugal within 30 days of the purchase date. Stores do not accept returns.

1. Prepare the items that you want to return with your purchase invoice

Pack the items you want to return safely if possible in the same box in which you received your online order and include the purchase invoice inside the box.

If you do not have the invoice of your online order, you can request a copy by sending an email to contact@parfois.com

2. Ship the items to:

Parfois - Barata & Ramilo, S.A - A/C Online Returns

CEF - Centro Empresarial Feira
Rua Centro Empresarial do Cavaco, 125
4520-630 São João de Ver
Portugal

Before shipping your order to our warehouse, you must notify us in advance by sending an email to contact@parfois.com

Please note that for this method of return, Parfois will not accept consignments with charge to the recipient or cash on delivery.

The shipping charges will be at the customer’s expense.

3. Refund will be made after the return is received in our warehouse

You will receive the refund of the item(s) returned within approximately 3–14 business days through the same payment method used for the purchase.

 

Returns and exchanges conditions

 

When you make an exchange or return, you must comply with these conditions:

• All items must be in perfect condition with the original labels and the purchase invoice;
• For hygienic reasons, swimwear must have the hygiene sticker. If you want to return this type of item, it is mandatory to have the label and the hygiene sticker;
• Exchanges and returns of reusable face masks are not accepted;
• If you choose a different courier from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery;
• Exchanges or returns of personalized items (according to the consumer's specifications), will not be accepted.

 

Refunds

 

The refund will be made within a maximum period of 14 days, through the same payment method you used when placing your online order.