RETURNS AND EXCHANGES - ONLINE
In Italy, purchases made online can only be exchanged for another item in an authorized Parfois store. All exchanges must be made within 30 days of the purchase date.
1. Go to a Parfois authorized store in Italy
Exchanges can be made in an authorized store that indicates the following information:
You can check the list of authorized stores here .
All exchanges should be made in the same country of purchase.
2. Bring the items you want to exchange
In order to change an article, you must take the invoice of your purchase. In case you do not have the invoice of your online order, you can request a copy by sending an email to email@example.com
In Italy, all online returns must be shipped to our warehouse in Portugal within 30 days of the purchase date. Stores do not accept returns.
1. Prepare the items that you want to return with your purchase invoice
Pack the items you want to return safely if possible in the same box in which you received your online order and include the purchase invoice inside the box.
If you do not have the invoice of your online order, you can request a copy by sending an email to firstname.lastname@example.org
2. Ship the items to:
Parfois - Barata & Ramilo, S.A - A/C Online Returns
CEF - Centro Empresarial Feira Rua Centro Empresarial do Cavaco, 125 4520-630 São João de Ver Portugal
Before shipping your order to our warehouse, you must notify us in advance by sending an email to email@example.com
Please note that for this method of return, Parfois will not accept consignments with charge to the recipient or cash on delivery.
The shipping charges will be at the customer’s expense.
3. Refund will be made after the return is received in our warehouse
You will receive the refund of the item(s) returned within approximately 3–14 business days through the same payment method used for the purchase.
When you make an exchange or return, you must comply with these conditions:
• All items must be in perfect condition with the original labels and the purchase invoice; • For hygienic reasons, swimwear must have the hygiene sticker. If you want to return this type of item, it is mandatory to have the label and the hygiene sticker; • Exchanges and returns of reusable face masks are not accepted; • If you choose a different courier from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.
In Italy, authorized stores only accept exchanges for other articles.
If you decide to return your order by courier, the refund will be made, through the same payment method you used when placing your online order, from 3 to 14 business days after receiving your package in our warehouse.