RETURNS & EXCHANGES – ONLINE
All returns must be made within 30 days of the purchase date.
1. Generate the return label
You must access the Spring platform to generate your return label https://parfois.returningtechnology.com/main/step1>Step 1: Fill in the requested data: Order number “CXEXP…” or the tracking number (visible on the original shipping label) and your zip code; Step 2: Select the items you will return; Step 3: Fill in your personal details; Step 4: Generate the label and print.
2. Prepare your package
Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.
3. Return your parcel via Royal Mail PickUp Points
Go to a Pickup Royal Mail network point and deliver your order.
When you make a change or return, you must comply with these conditions:
• All items must be in perfect condition with the original labels and the purchase invoice;
• For hygienic reasons, swimwear must have the hygiene sticker. If you want to return this type of item, it is mandatory to have the label and the hygiene sticker;
• Exchanges and returns of reusable face masks are not accepted;
• If you choose a different courier from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery; • Exchanges or returns of personalized items (according to the consumer's specifications), will not be accepted; • Perfume returns will only be accepted if the original sealed package is kept.
If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.