RETURNS – ONLINE
All returns must be made within 30 days from the purchase date.
1. Prepare your package.
Pack the items securely in the original packaging, if possible, and enclose the invoice.
If you do not have the invoice, you can request a copy by sending an email to firstname.lastname@example.org
Stick the return label provided in your order on your parcel. That will allow you to return it anywhere in any Pickup DPD point in the United Kingdom.
2. Return your parcel.
Take your parcel to the Pickup DPD point of your choice.
Find the nearest DPD Pickup points here:
When you make return, you must comply with the following conditions:
• All items must be in perfect conditions with the original labels; • The invoice must be enclosed in the package; • For hygienic reasons, swimwear must have the hygiene sticker as well as the original labels; • Exchanges and returns of reusable face masks are not accepted; • Parfois will not be responsible for any returns made with a different method to those offered by Parfois. The customer will be responsible for shipping costs, as well as safe arrival of the parcel.
If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.