RETURNS AND EXCHANGES - ONLINE

Free returns in Parfois store

All returns or exchanges must be made within 30 days from the purchase date.

1. Go to a Parfois authorized store in Spain.

Choose one of our authorized stores that accept returns and exchanges, please check the eligible stores with the following information:

You can check the list of authorized stores here.

All returns should be made in the same country of purchase.

2. Bring the items you want to return or exchange.

In order to change or return an article, you must take the invoice of your purchase. In case you do not have the invoice of your online order, you can request a copy by sending an email to contact@parfois.com

3. Refund is made in cash.

Once you return the item in a Parfois authorized store, the refund will be made in the same moment and in cash.


Free home return

 

After receiving your order from Parfois.com, you have 30 days to request a free home return from the address you select.

To request this service, you must follow these steps:

1. Request the return of your order.

To request a home return, you must notify the following details to the email contact@parfois.com:

  • Full name
  • Order Number
  • Reference of the items you want to return
  • Complete Address
  • Telephone contact

Upon receiving this information, we will confirm your return request and send you an MRW courier to pick up your order.

2. Prepare the items that you want to return.

Pack the items you want to return safely if possible in the same box in which you received your online order and include the purchase invoice inside the box.
If you do not have the invoice of your online order, you can request a copy by sending an email to contact@parfois.com

3. The courier will pick up your order at in the address you provide.

After receiving your return in our warehouse, you will be refunded the amount of the returned items within a period of 3 to 14 business days through the same payment method you used when placing your order at Parfois.com
This service is available only for Spain (except for the Balearic and Canary Islands / Ceuta and Melilla).

 

Return conditions

 

When you make a change or return, you must comply with these conditions:

• All items must be in perfect condition with the original labels and the purchase invoice;
• For hygienic reasons, swimwear must have the hygiene sticker. If you want to return this type of item, it is mandatory to have the label and the hygiene sticker;
• Exchanges and returns of reusable face masks are not accepted;
• If you choose a different courier from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

 

Refunds

 

If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.

We remind you that if you want to return the item(s) in a Parfois authorized store, you will be refunded in cash in the same moment that you return the item(s) to the store.