TERMS & CONDITIONS

The present Terms & Conditions (together with the Privacy Policy and Cookie Policy) establish the conditions that determine the use of this website (https://www.parfois.com) and regulate the conditions of the product purchase process in it, being accessible at all times on the website.

To place an order on the website you must be at least 18 (eighteen) years old or, if you are a minor, have the authorization of your parents or legal representatives to hire under legal terms. When you use this website, you declare that you fulfil these conditions.

- Parfois Italia SRL, identified on the website by the brand “Parfois”
Società soggetta alla direzione e al coordinamento di Parfois SGPS SA con sede in Portogallo:
Via Trieste 5
28066 Galliate (No)
Itália Registration in the Novara Company Register at number 02408960033
REA Number: NO – 234623
Share capital: 10.000,00€

- E-mail: contact@parfois.com

- Website: https://www.parfois.com

By registering on the website and creating an account (see 2.(II)), you must ensure that the mandatory information provided is correct and complete. We request that you inform Parfois of changes in your personal data, such as postal address, email address, and other contact details, by updating your these information on the website without any delay.
The website provides also a “Checkout as guest” feature, without any necessity to register on the website, in order to be able to place orders. Either way you should ensure that the mandatory information provided is correct and complete. Only personal data strictly necessary to execute your request are requested, which will only be used to process your purchase and the delivery thereof.

By using the website, you are bound not to make false or fraudulent orders, and Parfois may, if it considers that an order of this nature has been carried out, cancel it and inform the competent authorities.

Contact Us HERE

To order one or more products available on the website, you must complete the following procedure:
• Choose the product(s) on the Parfois website;
• Add the product(s) to the "Bag";
• Then click on "Go to Checkout";
• You may proceed with the Purchase as a Guest ("Checkout as Guest") or by creating an account ("Create Account") or, if you already have an account, by logging in with your email address and password, or by accessing via Facebook or Google.
(I) Required information for “Checkout as Guest”
• If you choose to "Checkout Guest", you will have to complete a form available at https://www.parfois.com/en/it/checkout/shipping/, which should include the following information:
• First and last name;
• Address and district;
• Phone number;
• Email address;
• Invoice address;
• VAT number, if applicable.
(II) Required information for New Customer Registration
• If you choose to register through the “New to PARFOIS? Register” option, you will have to complete a form available at https://www.parfois.com/en/it/register/ which should include the following information:
• First and last name;
• Email address;
• Password.
Once you have filled out the form with all the information required, you must select the Method of Delivery of the product, in accordance with the provisions of Section 6 below. You should then choose one of the Payment Methods available (see Section 5 below). Finally, you should click on "Pay". By clicking the button "Pay", you place a binding order for the products in the “Bag”.
In order to “Pay”, you must first accept the present Terms & Conditions.
Once the order is finished, Parfois will send you an "Order Confirmation" email. This email is a mere automated proof, which means that we have received your order and in which information about the number and date of the order, method of delivery and payment, delivery and invoice address, product price, shipping cost, product identification and its basic characteristics are provided. Upon receipt of the “Order Confirmation” email, a binding contract is concluded.
Always make sure to review your purchase before clicking "Continue to Payment”. Before clicking on “Continue to Payment” you have the opportunity to edit any information you provided, such as the shipping or invoice address, payment information, or to add, change or remove products in the "Bag".
In case you have a valid account, you can always access your purchase history, which contains information on number, date and order status, product identification and its basic characteristics, respective price and shipping costs, payment method used, selected delivery method and invoice address on the Parfois website under top right corner in “orders” option
The receipt of the purchase will be sent to you in paper format along with your order.
In case of difficulties with your order, you can always send an email to Parfois Customer Service at contact@parfois.com.

All product orders will be subject to the availability thereof. In this sense, if there is any difficulty regarding the supply of products or if there are no products in stock, Parfois will inform you of the unavailability and will reimburse you the amount you may have paid, within a maximum period of 30 (thirty) days.

The prices paid for the products you order are those displayed on this website, at the time that the order is placed, including VAT at the legal rate of Parfois headquarters in force, but excluding shipping costs that will add to the value of the order placed.

Prices are displayed in the currency of the selected country based on the geographical location of your IP address.

However, you may, at any time, enter the website of Parfois another geographic location, by typing its address directly in the browser.

Please note that when changing the country, it is possible that prices and shipping costs change, and prices of the selected country will apply.

The shipping costs will be charged according to the values indicated on the website, calculated, namely, according to the selected shipping method.

You will always be informed, in a clear and concise way, prior to the completion of the order, about the total price of the product, which includes the price, all taxes and charges, additional transport costs, shipping costs or any other costs that may exist.

Parfois reserves the right to change the prices of products and shipping costs at any time, without affecting, however, the orders in respect of which the Order has already been completed.

Promotional codes are codes or words coded as "Discount Coupons" which, for example, may offer you discounts on certain products, in your entire order, or may represent the offer of shipping costs. Promotional codes only apply to purchases made on the Parfois website and can only be used in the country where the purchase was made.

In order to take advantage of promotional codes, you must make sure that you enter the code in the appropriate space when making the payment. If you do not apply the promotional code at that time, you will not be able to use the promotional code in that purchase, without prejudice to being able to use it in a subsequent order, subject of course to the conditions of use of each promotional code.

Payments can be made through Visa, Mastercard, Maestro, Paypal, Klarna (PoT and PL), Google Pay and Apple Pay.

All orders are processed in the local currency of the respective country of purchase. In the event that your bank account is in another currency, the exchange rate used for debiting your account will be automatically determined by the Bank / Paypal and not by Parfois.

- Visa, Mastercard, Maestro Cards

In order to reduce the risks of unauthorized access, your credit card data will be encrypted using Secure Socket Layer (SSL) protocol and verified by Digicert, as best explained in the Privacy Policy.

If payment is made using a credit card, a pre-authorization will be made to ensure that you have sufficient funds to complete the transaction.

After selecting the credit payment option, you must enter the necessary data of your credit card, namely the cardholder name, the type of credit card, the number, validity and security code of the card and, then click "Confirm Payment".

In case the payment is not authorized, no charge will be made.

- Paypal

Payment by Paypal is a safe method.

In case the payment is made via Paypal the debit will be made after clicking on "Confirm Payment".

- Klarna (Pay Over Time and Pay Later)

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice: https://www.klarna.com/international/privacy-policy/.

- Google Pay

With Google Pay, it's possible to make purchases using credit or debit cards stored in their Google account.

- Apple Pay

Apple Pay provides a secure and seamless payment method which could be confirmed through Touch ID or Face ID authentication.

Orders placed on our Italian website can only be delivered in Italy.
All orders will be delivered to the address that you provided for delivery purposes in the course of placing the order.
Orders will only be sent after confirming the availability of the stock (see Section 3) and after confirmation of payment. Deliveries are carried out by partner companies of Parfois executing the delivery of your order through respective offices closest to your geographical location.
Parfois has the following shipping methods:
• Home delivery up to € 39.99: € 4,99
Store delivery (only in stores duly authorized and identified at https://www.parfois.com/en/it/stores/): Free Shipping
PickUp Delivery up to € 39.99: € 4.99
• Free Shipping: On orders of € 39.99 or more
In the course of the ordering process, the preferred shipping method may be chosen.
Subsequently, the final amount of payment of your order will always indicate clearly and precisely the shipping costs.
Parfois and its partner delivery companies will use their best efforts to comply with the delivery of the order within 4-7 working days from the day after receiving the payment of the product purchased.
Orders will be shipped only on working days, meaning Monday to Friday, under exclusion of public holidays.
If Parfois is unable to comply with the deadline for delivery of the order, it will inform you of this situation, granting you the option to continue with the purchase by agreeing to a new delivery date, or cancel the order, with full refund of amounts paid, within a maximum period of fourteen (14) days from the date of knowledge of the inability.

If you are not at the place of delivery at the agreed time, the carrier will contact you by email or SMS.

Please note that in case of non-delivery of the product within the stipulated deadline, by any fact that it is attributable to you, Parfois will reimburse you for the amount paid, with the exception of the costs incurred with sending the order, as well as any expenses for the storage and new delivery attempts.

If for any reason you want to return a product, you can do so freely, without any penalty and without justification, within fourteen (14) days from the following day in which Parfois or one of its partner company delivered the order to you directly or to a third party indicated by you, other than the carrier.
In order to exercise your right of withdrawal of the contract, you must notify Parfois of this intention by means of an unequivocal declaration of withdrawal of the contract, and you may use one of the following contacts:
- Address:
Rua Do Sistelo, 755 - Lugar de Santegãos
4435 - 452 Rio Tinto
Portugal
- E-mail: cancellation@parfois.com;
- Withdrawal form template available here which, however, is not mandatory to use.
If you choose to submit the right of withdrawal form template by electronic means or any other unequivocal statement of the withdrawal through the website or by email or telephone, Parfois will send you, without delay and within a maximum of 24 hours, on a durable medium (eg by email) a notice of receipt of the contract withdrawal statement.
The return of the order can be done:
• At Parfois stores authorized to accept returns, duly identified on the website https://www.parfois.com/en/it/returns-and-exchanges/; or
PickUp: You just need to go to a Poste Italiane store and return your order.
In any case, the return of the order must be made within a maximum period of 14 (fourteen) days from the date on which you notified Parfois of its decision to terminate the contract.
You must keep and present the receipt of purchase when you return it, keep the product so that it can be returned in proper conditions of use, not exceeding the handling that is usually admitted in a commercial establishment, intact, labelled and in the original packaging.
Parfois will refund the amount of the returned product without undue delay and within a maximum period of 14 (fourteen) days from the date Parfois has been informed of your decision to terminate the contract, without prejudice to the right of Parfois to withhold reimbursement until it has received the returned goods, or until you prove the return thereof, whichever occurs first.
Parfois makes the reimbursements using the same means of payment that used in the initial transaction, but can, if opt for reimbursement through the attribution of gift cards.
Parfois can cancel any order or not accept a confirmed order in case of a technical error and / or an error in the prices or in any data about the products contained on the website at the time of placing an order. In this case, Parfois will fully refund the amounts paid.

Parfois grants you the right to return or exchange an ordered product within 30 days upon the following day in which Parfois or one of its partner company delivered the order to you directly or to a third party indicated by you, other than the carrier.
The delivery of the product for the purpose of return can be done:
• To Parfois Address:
Parfois - Barata & Ramilo, S.A - A/C Online Returns
CEF - Centro Empresarial Feira
Rua Centro Empresarial do Cavaco, 125
4520-630 São João de Ver
Portugal
• At Parfois stores authorized to accept returns, duly identified on the website https://www.parfois.com/en/it/returns-and-exchanges/; or
• PickUp: You just need to go to a Poste Italiane store and return your order.

You must present the receipt of the purchase when you return the product so that it can be returned in proper conditions of use, still containing the label, not exceeding the handling that is usually allowed in a commercial establishment, intact and in its original packaging. The costs of replacement for lost original packaging are to be borne by you. Returns of perfumes will only be accepted if the original sealed package is kept.

Parfois ensures the guarantee of conformity for products purchased on the website.
For this, it is necessary that the nonconformity of the ordered product exists at the moment of delivery and manifests itself within a maximum period of two (2) years from the delivery of the product ("Guarantee").
Therefore, in case of finding a lack of conformity of the product purchased, you must contact Parfois within a maximum and non-extendable period of two (2) months from the date of discovering the lack of conformity by providing the order number, the product details and description of the nonconformity in question to the following email address:
- E-Mail: contact@parfois.com
The delivery of the product for the purpose of return can be done:
• To Parfois Address:
Parfois - Barata & Ramilo, S.A - A/C Online Returns
CEF - Centro Empresarial Feira
Rua Centro Empresarial do Cavaco, 125
4520-630 São João de Ver
Portugal
• At Parfois stores authorized to accept returns, duly identified on the website https://www.parfois.com/en/it/returns-and-exchanges/; or
• PickUp: You just need to go to a Poste Italiane store and return your order.

If the examination of the product, carried out by Parfois, verifies that there is a defect or lack of conformity of the purchased product, the customer may choose replacement through an appropriate price reduction or through the withdrawal of the contract with full reimbursement of the correspondent payment. As mentioned, these rights must be exercised within the maximum and non-extendable period of two (2) years from the delivery of the product, under penalty of expiration.
In case a partial or full reimbursement is requested, Parfois will proceed to refund the corresponding amount as soon as possible but within a maximum period of 14 (fourteen) days.
In case the withdrawal of the contract with concomitant return of the product is requested, you will be refunded the amount paid as the price for the product including costs of delivery and the costs of return. The refund of the amount will be made for the same payment method that you used in course of the initial transaction, unless expressly requested otherwise by you.
Please note that malfunctions and defects resulting from improper use of the products purchased, from non-compliance with the correspondent indications/instructions or from repairs carried out by unauthorized third parties are subjects to exclusion of the guarantee.
However, the warranty on watches does not cover: (i) battery life, (ii) damage caused by water when the watch is not resistant to it, or when it is used beyond the intended depth, (iii) cracking and aging due to use (eg scratched glass, change in color and/or material of the strap and chain, aging/peeling of the coating, etc.), (iv) any damage to the watch caused by abnormal, abusive, careless and/or from negligence or accidents (eg broken glass, dents, blows, crushing); (v) misuse and/or disregard of the instructions provided by Parfois; (vi) tampering with the watch by unauthorized persons (eg battery replacement, servicing or repair) or (vii) any changes to its original condition beyond Parfois' control. For further information, please see Section 12.

The products that Parfois sells, especially those that are handmade, often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and colors, are not considered defects or lack of conformity. Rather, you should expect their presence. Such characteristics are unavoidable and should be accepted as part of the individual product appearance.

Your Parfois timepiece is covered by our warranty against any defects in manufacturing for a period of 24 months from the date of purchase. The warranty covers the watch movement and does not cover:

  • Damages caused by inappropriate use or negligent handling of the product nor the natural wear-out inherent to it;
  • The battery;
  • Water damage, except in watches marked as water resistant;
  • External damages on the bracelet/strap, glass or case;
  • Damages that are not caused by defective materials or manufacturing defects.

The warranty is offered in accordance with the current legislation to be valid:

  • It must include the purchase invoice if the product was bought online;
  • It must be authenticated with the store stamp at the time of purchase and have the respective sales slip stapled to it if the product was bought at a store;

 

All copyrights, trademarks and other intellectual property rights in materials or content that are provided in the course of the use of the website are at any time owned by Parfois or the respective licensor, so you may only use such material and content in the explicitly authorized manner. This, however, does not prevent you from using the website, to the extent necessary, to copy the information relating to your order or contract data.

Parfois processes your personal data in accordance with the Privacy Policy published: HERE

The applicable law requires that the information or notifications sent are in writing. By using this website, you agree that the notifications sent by the Parfois are sent electronically.

For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other notices sent electronically satisfy the legal requirement that such notices are in writing. This condition will not affect the rights recognized by law.

In case of doubt about these Terms & Conditions, you can contact Parfois through the contact forms available on the website, as well as by calling 08000201593 or bysending an email to contact@parfois.com.

Customer service hours are from Monday to Friday from 10:00 AM to 2:00 PM and from 3:00 PM to 7:00 PM. Telephone calls are free of charge.

Parfois will make every reasonable effort to fulfil its obligations.

However, it cannot be held liable for non-compliance or delay in complying with any of its obligations, which are due to events that are beyond its control ("Force Majeure").

By Force Majeure motives it is understood any unforeseeable and / or irresistible facts, act, event, happening, fault, omission or accident or any other outside the will and beyond our control, including, but not limited to, the following:

      1. General strike, or other forms of protest;
      2. State of siege or emergency, disturbance of public order, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
      3. Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster;
      4. The impossibility of using trains, boats, aircraft, motor transport or other means of transport, public or private;
      5. Impossibility to use public or private telecommunications systems;
      6. Decisions, decrees, laws, regulations or other normative instruments or decisions of any government or public authority.

Parfois' obligations derived from the Contracts shall be deemed to be suspended during the period in which the Force Majeure occurs, thereby benefiting Parfois from an extension of the time limit for fulfilling those obligations, for a period of time equal to the duration of the Force Majeure period.

Parfois will use all reasonable means to terminate the Force Majeure motives or to find a solution that will enable it to comply with its obligations under the Contract, despite Force Majeure motives.

Links to other websites and / or third-party materials referenced on the website are provided solely for the purpose of obtaining information, and Parfois does not have any control over the content of these websites or materials and therefore cannot be held responsible for any damages or losses resulting from the use thereof.

You can cancel your account at any time, by deleting it using the app or website. In any case, enter the app and, after identifying yourself, select the ""account"" option, then select ""my account"" and click ""delete your account."" If that is your intention, answer the question ""are you sure you want to delete your account?"" By clicking ""yes, thank you. I want to delete it. "" You will then receive an email to confirm the removal of your account. Deleting your account does not completely delete your details. Parfois is subject, by law, to the temporary retention of certain data (mainly relating to name, order history and transactions carried out) for a certain period of time, and once this period is over, your data will be deleted. Deleting the account prevents access to all its features and benefits, but does not imply or affect the cancellation of our newsletter or of any type of marketing and advertising communications by prior consent. To stop receiving our newsletter or other marketing and advertising communications, please select the contact removal option (""unsubscribe"") provided in the communication sent (newsletter / other communications). We also remind you that the removal of your account does not affect any rights that Parfois may claim from you, in particular the right to payment / refund of outstanding amounts or the fulfilment of any other duties and obligations in favour of Parfois. After deletion, if you wish to re-register, please go through all the necessary steps again, re-entering your details to create a new account. For more information on how we process your personal data, please see our Privacy Policy here HERE.

All matters relating to the application or interpretation of the present Terms & Conditions and any dispute resulting from the interpretation, validity or breach of contract between the parties shall be subject to the jurisdiction of the competent Portuguese courts.

To such disputes will be applicable, with express resignation to another, the Portuguese law.

In case you have been dissatisfied with the purchase of the product or with the service provided on the Parfois website, you may also, without prejudice to the right to submit the dispute to the appraisal and decision of a court to appeal to one of the alternative consumption dispute settlement entities.

The alternative European dispute settlement entities currently in existence are as follows:https://webgate.ec.europa.eu/odr

We may offer coupon codes which may apply to any, or certain specified purchases or products in PARFOIS Website.

Each coupon code will be subject to specific terms & conditions specified at the time the coupon code is issued, namely the length of time to use the code and if it is applied only on Parfois website or also in physical stores.

Coupon codes are not cumulative between them. You are only able to apply one coupon code per order.

A coupon code can't be applied to an order after that order has been placed.

Certain product category exclusions may apply so we’ll let you know if you can't use your coupon code on anything before you complete your purchase.

If the coupon code has expired, you won’t be able use it.

If a coupon code is offered and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the coupon code, we reserve the right to cancel, modify or suspend the coupon code.

Coupon codes or discounts are non-transferable and cannot be exchanged for cash.

For promotion campaigns with specific conditions required, if customer returns all the products from the order, except the one with discount, Parfois reserves the right not to refund the order until the product with discount is also returned.

For BOGOF (Buy One Get One Free) or related coupon codes, if customer returns all the products from the order, except the one for free, Parfois reserves the right not to refund the order until the product with discount is also returned, or it will deduct the product price (price without discount) from the refund. The above rules apply also for other promotional campaigns.

SPECIAL PRICES

From 10/05 to 26/05 or until the end of stock