Terms & conditions
The following general Terms & Conditions ("Terms & Conditions") (together with the Privacy and Cookie Policy) establish the conditions applicable to the use of this website www.parfois.com/en/dk .
PARFOIS (www.parfois.com/en/dk) is a Website operated by Modessa Polska Sp. z o.o ("Parfois/Company").
The Company invites you to carefully read the Terms & Conditions, as well as the Privacy and Cookie Policy, before using the Website. When you use the Website or place an order on the Website, you declare that you agree to be bound by these Terms & Conditions and our Data Protection Policies. Any use of the Website and order placement is subject to the Terms & Conditions. Thus, by using the Website and its content, you accept the Terms & Conditions.
The Company is entitled to change the Terms & Conditions at any given time. The revised Terms & Conditions will be available on our Website. Any order will be subject to the version of the Terms & Conditions in force at the time of order placement.
To place an order on the Website, you declare that you are least 18 years old and legally eligible to enter contracts.
The following Terms & Conditions regulate the sale of the products presented on the Website by the Company:
By registering on the Website, you must ensure that the mandatory information provided is correct and complete. We request that you inform Parfois of changes in your identification data, such as postal address, email address, and other contact details, by updating your personal information on the Website without undue delay.
The Website allows you to make a purchase through the "Buy as a Guest" feature, where it is not necessary for this purpose to register. Either way you should ensure that the mandatory information provided is correct and complete. Only personal data strictly necessary to execute your request are requested, which will only be used for this purpose.
By using the Website, you are bound not to make any false or fraudulent orders, and Parfois may, if it considers that an order of this nature has been carried out, proceed to cancel it and inform the competent authorities.
The feasibility of delivery is ensured by confirming that the information you have provided is correct and truthful. If any necessary information is missing, it will not be possible to complete the order.
To order one or more products available on the Website, you must follow the following procedures:
You may proceed with the Purchase, as a Guest ("Buy as Guest") or by creating an account ("New Customer") or, if you already have an account, by logging in with your email address and password, or by accessing via Facebook or Google.
(I) Buy as a Guest
If you choose to "Buy as a Guest", you will have to complete the checkout form so we can deliver the order, which should include the following information:
(II) New Customer Registration
If you choose to register as a "New Customer", you will have to complete a form available here, which should include the following information:
Once you have filled out the form with all the above information, you must select the Method of Delivery of the product, in accordance with the provisions of Clause 6 below. You should then choose one of the Payment Methods available (see Clause 5 below). Finally, you should click on "Confirm Payment".
To "Confirm Payment", you must first accept the present Terms & Conditions.
Once the order is completed, Parfois will immediately send you an "Order Confirmation" email. The Order Confirmation email is a mere automated proof, which means that we have received and accepted your order. The Order Confirmation email will contain information about the number and date of the order, method of delivery and payment, delivery and invoice address, product price, shipping cost, product identification and its basic characteristics.
Always make sure to review your purchase before clicking "Confirm Payment". Before clicking on "Confirm Payment" you have the possibility to edit any information you entered, such as the shipping or invoice address, payment information, or to add, change or remove products in the "Basket".
You can always access your purchase history, which contains information on number, date and order status, product identification and its basic characteristics, respective price and shipping costs, payment method used, selected delivery method and invoice address on the Parfois Website under "My Account".
If you made a purchase using the "Buy as a Guest" feature, you can track your order on our Website through the "Track my order" page. Simply enter your order number and the email used during the purchase to obtain information about your order.
The purchase invoice will be sent to your email address as soon as the order is shipped.
In case of difficulties with your order, you can always contact Parfois via Customer Service. Access the available contact options for the customer support team here.
All product orders will be subject to the availability thereof. In this sense, if there is any difficulty regarding the supply of products or if there are no products in stock, Parfois will inform you of the unavailability and will reimburse you the amount you may have paid with undue delay and no later than a period of 14 (fourteen) days.
The prices for the products you order are those displayed on the Website at the time the order is placed, including the statutory value added tax and VAT at the legal rate applicable in the country where the order is being delivered.
The prices for the products do not include delivery and shipping cost. If such delivery and shipping costs apply, these will be clearly stated in the ordering process before concluding the final order. The delivery and shipping cost will thus be added to the total order value.
Prices are shown in the currency of the selected country based on the geographical location of your IP address. However, you may change your location at any time by entering a different country’s address directly into your browser.
Please note that when you change the country, the prices and shipping costs may vary, and the prices of the new selected country will apply.
Shipping costs will be calculated based on the chosen shipping method, and you will always be informed about the total price of your order before completing it. This will include the product price, all taxes, and any additional shipping costs or other fees that may apply.
Parfois reserves the right to modify product prices and shipping costs at any time without affecting orders that have already been confirmed, except in the case of a clear pricing error. While we make every effort to ensure that the prices displayed on the website are accurate, mistakes can happen. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the option to either confirm your order at the correct price or cancel it. If we are unable to contact you, the order will be canceled, and any payments made will be fully refunded.
We are not required to provide a product at an incorrect, lower price, even if we have already sent the Shipment Confirmation, if the pricing error is obvious and unmistakable, and could reasonably have been recognized by you as incorrect.
Promotional codes, such as discount coupons, can be used to apply discounts to specific products, an entire order, or for free shipping. Promotional codes apply only to purchases made on the Parfois Website and are valid only in the country where the purchase is made. Promotional codes can be used in accordance with their respective terms and conditions, including validity periods. To use a promotional code, ensure you enter it at the appropriate field during checkout. If you forget to apply the code, you cannot use it for that order, though it may be used on a subsequent order, as long as it complies with the terms of the code.
Payments can be made through Visa, Mastercard, Maestro, Paypal, Klarna, Google Pay and Apple Pay (via IOS app).
All orders are processed in the local currency of the respective country of purchase. In the event that your bank account is in another currency, the exchange rate used for debiting your account will be automatically determined by the Bank/ Paypal and not by Parfois.
You expressly authorize us to issue your invoice electronically.
- Visa, Mastercard, Maestro Cards
In order to reduce the risks of unauthorized access, your credit card data will be encrypted using Secure Socket Layer (SSL) protocol and verified by Digicert, as best explained in the Privacy Policy.
If payment is made using a credit card, a pre-authorization will be made to ensure that you have sufficient funds to complete the transaction.
After selecting the credit payment option, you must enter the necessary data of your credit card, namely the cardholder’s name, the type of credit card, the number, validity and security code of the card and, then click "Confirm Payment".
In case the payment is not authorized, no charge will be made.
When you click to “Confirm Payment”, you are confirming that you are authorized to use the payment method in question, i.e. that the credit card is yours.
- PayPal
In case the payment is made via PayPal the debit will be made after clicking on "Confirm Payment". You will be redirected to the website of the online provider PayPal during the ordering process. To make the payment, you must be registered with PayPal, login in to the PayPal platform and provide the authorization in order to proceed with the payment. You will receive further instructions during the ordering process. In case the payment is not authorized, no charge will be made.
When you click to “Confirm Payment”, you are confirming that you are authorized to use the payment method in question, i.e. that you are the authorized user of PayPal.
- Klarna (pay over time)
In order to offer you Klarna’s payment methods, we might pass your personal data, such as contact and order details, to Klarna during checkout. This allows Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data will be processed in accordance with Klarna’s own privacy notice. You will receive further instructions during the ordering process.
- Google Pay
With Google Pay, it's possible to make purchases using credit or debit cards stored in their Google account. You will receive further instructions during the ordering process.
When you click to “Confirm Payment”, you are confirming that you are authorized to use the payment method in question, i.e. that you are the authorized user of Google Pay.
- Apple Pay
Apple Pay provides a seamless payment method which could be confirmed through Touch ID or Face ID authentication. You will receive further instructions during the ordering process.
When you click to “Confirm Payment”, you are confirming that you are authorized to use the payment method in question, i.e. that you are the authorized user of Apple Pay.
All products are available for delivery only in Continental Denmark and deliveries will not be made to Post Office Box addresses. Orders will be delivered to the address specified at the time of purchase.
Orders will only be dispatched after confirming stock availability and payment confirmation. They will be shipped by Parfois' partner companies, which will handle delivery through their respective offices closest to your geographical location.
When placing an order, you will be asked to select your preferred shipping method. The total amount payable will always clearly indicate the applicable shipping costs.
Parfois will make reasonable efforts to ensure the delivery of your order within the estimated timeframe indicated when selecting the shipping method and, in any case, within a maximum period of 30 days from the date of the Order Confirmation. Please note that delivery times may be extended during peak seasons. Orders will only be shipped and delivered on working days, excluding Saturdays, Sundays, and local/national holidays. If, for any reason, we are unable to meet the estimated delivery date, we will inform you as soon as possible and provide the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the amount paid.
For the purposes of these Terms & Conditions, "delivery" will be considered complete when you or a third party designated by you takes physical possession of the goods, as evidenced by the signing of the receipt at the agreed delivery address.
The products available on the Website can only be delivered to addresses within Continental Denmark. If you wish to place an order from another EU member state, you are welcome to do so via the Website or app. However, the delivery can only be made to an address in Continental Denmark.
If we are unable to deliver your order, we will try to locate a nearby pick-up point where it can be collected. If no suitable pick-up point is available near your address, the order will be returned to our warehouse. In such cases, we will leave a notice informing you of the order’s location and instructions on how to retrieve it. This applies when the delivery cannot be completed for reasons beyond Parfois' control or that of the delivery partner responsible for delivering to your specified address.
If, after 15 days from the date your order becomes available for delivery, it remains undelivered for reasons beyond our control, we will assume that you wish to cancel the contract, which will then be terminated. As a result, we will refund all payments received from you, including the standard delivery charge (excluding any additional costs incurred due to your selection of a delivery method other than the standard option), without undue delay and no later than 14 days from the contract termination date.
If for any reason you want to return a product, you can do so freely, without any cost, without justification and without giving any reason, within 14 (fourteen) days from the day, in which you acquired, or a third party other than the carrier and indicated by you acquires, physical possession of the products.
When applicable, we will inform you in advance if personalized items are exclusively designed and manufactured for your purchase. The right of withdrawal does thus not apply for such items, which are made to the customer's specifications or clearly personalized, cf. Article 16(c) of Directive 2011/83/EU and Section 18(2)(3) of the Danish Consumer Protection Act (L 1457). Likewise, these items are not eligible for our voluntary return policy (clause 9).
In order to exercise your right of withdrawal, you must notify Parfois of this intention by means of an unequivocal declaration of termination of the contract, and you should notify us at Rua Do Sistelo, 755 - Lugar de Santegãos, 4435-429 Rio Tinto, Portugal, or by writing to us using our contact form on our webpage/app, of your decision to withdrawal from this contract. You may use the model withdrawal form as set out as Annex 1, but it is not obligatory.
If you choose to submit the declaration by electronic means, the free termination form template or any other unequivocal statement of the termination through the Website, Parfois will send you, without delay and within a maximum of 24 hours, on a durable medium (eg by email) a notice of receipt of the contract termination statement.
If you exercise your right to withdraw, Parfois shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.
You shall send back the products without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the products before the period of 14 days has expired.
You bear the direct costs of returning the products. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To initiate a return, you may drop off the goods at the nearest drop-off point using the return label included in your package (for the original transaction). For any inquiries, please visit our Help Center, which is regularly updated with the latest return procedure information, including carrier details.
You can only exchange a product with the same reference, in person at Parfois stores duly identified on the Website for making exchanges. Product exchanges must be made without undue delay and within 30 (thirty) days from the day in which Parfois delivered the product to you directly or to a third party indicated by you. Exchanges of personalized items (according to the consumer’s specifications) will not be accepted.
You must keep and present the receipt of the purchase when you exchange the product and keep the product so that it can be returned in proper conditions of use, still containing the label, not exceeding the handling that is usually allowed in a commercial establishment, intact and in its original packaging.
Returns will be accepted only where the products have not been used and have their original tags. To make a return, you should have your original proof of purchase. Therefore, Parfois cannot accept the return of used or damaged items. Returns of personalized items (according to the consumer's specifications), will not be accepted.
We will carry out return transaction using the same means of payment as you used for the initial transaction. Nevertheless, we may withhold reimbursement until we have received the goods back, or you have supplied evidence of having returned the goods, whichever is the earliest.
You can process a return by dropping off the goods at the nearest drop-off point using the label inside your box (regarding the first transaction). For any other doubts, please refer to our Help Center, which is constantly updated with the latest information on return procedures via the carrier.
9.1 Returns of defective products
Parfois ensures the guarantee of conformity for goods purchased on the Website in accordance with the applicable statutory provisions, in particular the Danish Sale of Goods Act (Købeloven).
Parfois shall be liable for material defects or legal defects of the delivered products. You have, as a consumer, a mandatory 2 (two) year legal warranty ("Warranty") from the date of delivery of the products. If you have not notified us within this period that you wish to claim a defect in a delivered product, you cannot later assert this claim unless Parfois have specifically and explicitly provided a longer warranty.
The delivery of the product for the purpose of return can be done according to the instructions mentioned in clause 9.
If, after examining the product, Parfois verifies that there is a defect or lack of conformity in the purchased product, the customer may request a free repair or replacement. If repair or replacement is not possible or adequate, the customer may then choose an appropriate price reduction or the termination of the contract with a full refund.
Parfois will proceed to repair, deliver a new product or provide a partial or total refund, depending on the defect or lack of conformity of the product and your request, as soon as possible and always within a maximum period of 30 (thirty) days.
If you choose to terminate the contract due to a defect and return the defective product, you will be refunded the amount paid as the price for the goods and the costs of delivery. If you have sent the package, the return costs will be refunded as well. The refund of the amount will be made for the same payment method that you used in the initial transaction, unless expressly requested otherwise by you.
The warranty does not cover malfunctions due to improper use, failure to follow instructions, or unauthorized repairs.
If you have acquired a watch, Parfois can repair it free of charge or replace it with a similar one or one with similar characteristics. namely (i) if repairs prove insufficient to restore normal working conditions of the same or (ii) if the acquired watch case cannot be opened.
However, the voluntary warranty on watches does not cover: (i) battery life, (ii) damage caused by water when the watch is not resistant to it, or when it is used beyond the intended depth, (iii) cracking and aging due to use (eg scratched glass, change in color and/or material of the strap and chain , aging/peeling of the coating, etc.), (iv) any damage to the watch caused by abnormal, abusive, careless and/or from negligence or accidents (eg broken glass, dents, blows, crushing); (v) misuse and/or disregard of the instructions provided by Parfois; (vi) tampering with the watch by unauthorized persons (eg battery replacement, servicing or repair) or (vii) any changes to its original condition beyond Parfois' control.
9.2 Product variations
The products that Parfois sells often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and colors, are not considered defects or lack of conformity. Rather, you should expect their presence. Such characteristics are unavoidable and should be accepted as part of the individual product appearance.
Personalized product is exclusively designed and manufactured for your purchase. Due to the unique nature of these products and the fact that the preview is generated by digital software, there may be variations in color, actual sizes, and textures compared to what is displayed on the screen.
METALS The sale of 925 silver products on the Website is carried out in compliance with Portuguese Law No. 98/2015 of 18 August, which approves the Legal Regime for Jewelry Making and Hallmarking Laboratories, under the terms recently amended by Decree-Law 120/2017 of 15 September. All the 925 silver products available on the Website bear the corresponding hallmarks and responsibility marks. Notwithstanding that, based on the low weight of a metal, certain pieces of jewelry may bear no marks (hallmarks). You can check the type of precious metal used, the corresponding hallmarks, the weight of the metal and the type of gemological metals used after opening the image of the product you wish to purchase, in the “Product details” section. The weight being referred to in the description of each piece relates to the weight of the metal used solely in the composition of the piece. Some pieces may also show variations in weight. In case of doubts regarding the authenticity of the marks, the buyer may draw on the services offered by hallmarking laboratories for verification purposes. You can view the legal hallmarks in Portugal on the table available at https://www.incm.pt/portal/uco_marcas.jsp. To find information about the daily quotation of precious metals, in particular gold and silver, please visit the links that appear at the bottom of the Website https://bpstat.bportugal.pt/conteudos/quadros/2033, or simply click on this link http://www.lbma.org.uk/precious-metal-prices.
Your Parfois timepiece is covered by our warranty against any defects in manufacturing for a period of 24 months from the date of purchase. The warranty covers the watch movement and does not cover:
The warranty is offered in accordance with the current legislation to be valid:
All intellectual property rights related to the Website, including copyrights and trademark rights to its texts, pictures, layouts, source texts, trademarks and logos, is owned and/or controlled by Parfois. Any use of the content of the Website, including but not limited to copying, scanning, translating or otherwise transferring or reproducing the content, requires the prior written consent of Parfois and must at all times respect the applicable copyright and trademark laws.
This does not prevent you from using the Website, to the extent necessary, to copy the information relating to your order or Contract data.
The applicable law requires that certain information or notifications must be sent on a durable medium. By using this Website, you agree that such information and notifications sent by Parfois are sent electronically.
For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other notices sent electronically satisfy the legal requirement that such notices are on a durable medium. This condition will not affect the rights recognized by law.
In case of doubt about these Terms & Conditions, you can contact Parfois via Customer Service. Access the available contact options for the customer support team here.
You can cancel your account with Parfois at any time, by deleting it using the app or Website. In any case, enter the app/webpage and, after identifying yourself, select the ""account"" option, then select ""my account"" and click ""delete your account."" If that is your intention, answer the question ""are you sure you want to delete your account?"" By clicking ""yes, thank you. I want to delete it. "" You will then receive an email to confirm the removal of your account.
Deleting your account does not completely delete your details. Parfois is subject, by law, to the temporary retention of certain data (mainly relating to name, order history and transactions carried out) for a certain period, and once this period is over, your data will be deleted.
Deleting the account prevents access to all its features and benefits but does not imply or affect the cancellation of our newsletter or of any type of marketing and advertising communications by prior consent. To stop receiving our newsletter or other marketing and advertising communications, please select the contact removal option (""unsubscribe"") provided in the communication sent (newsletter / other communications).
We also remind you that the removal of your account does not affect any rights that Parfois may claim from you, in particular the right to payment / refund of outstanding amounts or the fulfilment of any other duties and obligations in favor of Parfois. After deletion, if you wish to re-register, please go through all the necessary steps again, re-entering your details to create a new account. For more information on how we process your personal data, please see our Privacy Policy here.
Parfois will make every reasonable effort to fulfil its obligations.
However, it cannot be held liable for non-compliance or delay in complying with any of its obligations, which are due to events that are beyond its control ("Force Majeure").
By Force Majeure motives it is understood any unforeseeable and / or irresistible facts, act, event, happening, fault, omission or accident or any other outside the will and beyond our control, including, but not limited to, the following:
Parfois' obligations derived from the Contracts shall be deemed to be suspended during the period in which the Force Majeure occurs, thereby benefiting Parfois from an extension of the time limit for fulfilling those obligations, for a period equal to the duration of the Force Majeure period.
Parfois will use all reasonable means to terminate the Force Majeure motives or to find a solution that will enable it to comply with its obligations under the Contract, despite Force Majeure motives.
Links to other websites and / or third-party materials referenced on the Website are provided solely for the purpose of obtaining information, and Parfois does not have any control over the content of these websites or materials and therefore cannot be held responsible for any damages or losses resulting from the use thereof.
All matters relating to the application or interpretation of the present Terms & Conditions and any dispute or disagreement resulting from the interpretation, validity or breach of contract between the parties shall be subject to the jurisdiction of the competent Polish courts.
To such disputes, Polish law shall apply. However, if the law of the country in which you have your habitual residence grants mandatory costumer protection rights that apply to you and are more favorable than Polish law, these customer protection rights shall remain applicable.
In case you are dissatisfied with the purchase of the product or with the service provided on the Parfois Website, you have the option, without prejudice, to submit the dispute to an alternative dispute resolution entity. More information can be found on: https://webgate.ec.europa.eu/odr
For consumer dispute resolutions in Denmark, you are advised to contact Konkurrence- og Forbrugerstyrelsen in the first instance at http://www.forbrug.dk/.
Special prices
From 16/04/2025 to 28/05/2025 or until the end of stock
Free Shipping
Free shipping does not apply to orders containing only sale items.
