Without prejudice to the right of withdrawal granted to consumers and users and mentioned in point 8 of the Terms and Conditions governing the use of the website and the purchase of products online, Parfois accepts returns within 30 days from the delivery date, as stated in point 9 of the Terms and Conditions (section “Exchanges and Returns”).

Items must be in their original condition and retain all tags. Returns are only accepted in the same market where the purchase was made.

You can return both online purchases made on parfois.com and online purchases made directly in a Parfois store. See the available stores here.

Please check the special return conditions here.

Courier return methods are only available in Mainland Portugal, are free of charge and must be arranged through the “Orders” section of your personal account or, if you made your purchase as a guest, through this link. If you do not see the return option, the return period may have expired or the item may be included in one of the exceptions mentioned above.

The refund will be processed using the same payment method used for the purchase once the items have arrived at our returns centre and it has been confirmed that they comply with the conditions of our returns policy.

You can return your items free of charge at any of our stores.
Remember that to return items in-store, you must present the items in the specified condition along with the receipt.
You can check the nearest Parfois store using our store locator.

To return items via a drop-off point, you must first generate a return label and then drop off the package at your preferred location within the CTT Pickup network.
This return option is free of charge and available only for online purchases made in Mainland Portugal.
To generate your return label, please follow these steps:

• If you made your purchase as a registered customer, log in to your account and go to the "Orders" section.
• Select the order you wish to return and click on "Start a return".
• Then select the item(s), the reason for return, and choose the "Drop-off point" option.

• If you made your purchase as a guest, you can follow the same process by clicking here. Once the process is complete, the return label will be sent to your email. Please print the label, attach it to your package, and drop it off at a CTT Pickup point.

You can find your nearest CTT Pickup location here.

Please note that returns are accepted within 30 days from the delivery date, and items must be in their original condition, with all tags attached.

You can review the special return conditions here. If the return option does not appear for your order, it may mean that the return period has expired or that the item is included in the exceptions listed.

The refund will be processed using the same payment method used for the original purchase, once the items are received at our return center and verified to comply with our return policy.

The 30-day return period mentioned above does not affect the consumer’s right to withdraw from the contract within the legally applicable period. For more information, please refer to our Terms & Conditions.

Yes. You can return items from different orders in a single shipment. To do this, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).