Terms & conditions
These General Terms and Conditions (along with the Privacy Policy and Cookie Policy) specify the terms of use of the website available at https://www.parfois.com/pl/pl/ ("Internet Service"), as well as the terms of purchasing products through it.
Customers placing orders via the website should be at least 18 (eighteen) years old and have the legal capacity to make a specific purchase effectively.
These General Terms and Conditions may change at any time. In such case, we will post their updated version on our website and notify you of such changes.
The General Terms and Conditions specified below regulate the sale of products presented on the website by "MODESSA POLSKA" Sp. z o.o. with its registered office in Warsaw, Plac Powstańców Warszawy 2A, 00-030 Warsaw, Poland, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the capital city of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under the number 0000324054, tax no. (NIP) 9462574148, holding a share capital of PLN 2,050,000.00, phone: 800 007 123 (free of charge), email address: contact@parfois.com, hereinafter referred to as "Parfois".
You can visit Parfois' website anytime from any geographical location by entering its address directly into your browser or using the option available at the moment of accessing the website. You should remember that prices, charges and delivery terms may differ depending on the selected country.
When registering for the Internet Service, please make sure that the required mandatory information is correct and complete. Please inform Parfois of any changes to your personal data, such as your home address, email address and other contact details, by updating your data in the Internet Service without delay. The Internet Service allows you to make purchases using the function "Checkout as a Guest" and no registration is required. In such case, you should make sure that the mandatory information provided is correct and complete. Only the personal information necessary for processing of your order is required and it will only be used for this purpose.
Contact us here.
To order one or more products available on the Internet Service, you should:
You may proceed with the Purchase, as a Guest ("Buy as Guest") or by creating an account ("New Customer") or, if you already have an account, by logging in with your email address and password, or by accessing via Facebook or Google.
Buy as a Guest
If you choose to "Buy as a Guest", you will have to complete the checkout form so we can deliver the order, which should include the following information:
New Customer Registration
If you choose to register as a "New Customer", you will have to complete a form available here, which should include the following information:
To "Confirm Payment", you must first accept the present Terms & Conditions.
Once the order is placed, Parfois will immediately send you an "Order Confirmation" email. The Order Confirmation email is an automated acknowledgment of your order, meaning we have received it. The email will include details such as the order number, order date, delivery method, payment method, delivery and billing addresses, product price, shipping cost, product identification, and its basic characteristics.
We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it. Although we will make every effort to process all orders, there may be exceptional circumstances that force us to reject the processing of an order after the Order Confirmation has been sent, and we reserve the right to do so at any time.
All orders are subject to our acceptance, which you will be notified of via email confirming that the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between you and us (the "Contract") will only be formalized when we send you the Shipping Confirmation. Only those products listed in the Shipping Confirmation will form part of the Contract. We will not be obliged to supply any other products that may have been ordered until we confirm their shipment in a Shipping Confirmation.
Always make sure to review your purchase before clicking "Confirm Payment". Before clicking on "Confirm Payment" you have the possibility to edit any information you entered, such as the shipping or invoice address, payment information, or to add, change or remove products in the "Basket".
You can always access your purchase history, which contains information on number, date and order status, product identification and its basic characteristics, respective price and shipping costs, payment method used, selected delivery method and invoice address on the Parfois Website under "My Account".
If you made a purchase using the "Buy as a Guest" feature, you can track your order on our Website through the "Track my order" page. Simply enter your order number and the email used during the purchase to obtain information about your order.
The purchase invoice will be sent to your email address after the order is shipped.
If you have any problems with your order, you can always contact Parfois via the Customer Service Department on 800 007 123 (freephone number. Calls from landlines are free of charge. For mobile phone calls, the cost might differ depending on your operator) or via email at contact@parfois.com
For using the Internet Service, you must meet the following technical requirements:
The use of all or some of the Internet Service functionalities might require the installation of software such as Java or JavaScript.
You cannot upload any unlawful content on the Internet Service.
The price of the ordered products is the price displayed on the Internet Service at the time of placing the order by clicking "Place Order". It includes VAT at the rate applicable to Parfois' head office. Delivery costs are visible after selecting your preferred method of product delivery. The prices of ordered products are displayed on the Internet Service at the moment of placing the order and include VAT at the rate applicable in Poland; however, they do not include delivery costs (these are added to the price of purchased products). Nevertheless, you can access the Parfois website at any time from a different geographical location by entering the address directly in your browser.
Product prices and delivery costs are displayed for the country selected by you at the moment of accessing the Internet Service in the currency of that country.
You will always be informed, in a clear and concise manner, about the total price of ordered products, all taxes and fees, additional transport costs, shipping costs or any other costs incurred before completing the ordering process.
Promotional codes are codes or encoded words such as "Coupon Code", which, for example, offer you discounts on selected products, on an entire order or which might be related to shipping costs. Promotional codes apply only to purchases made through the Internet Service and can only be used in the country where the given purchase was made. To use promotional codes, please make sure that you enter the code in the right place when making the payment. If you do not use a promotional code at this time, you will not be able to use the promotional code when completing the given purchase, which does not mean that you will not be able to use it for future orders, subject to the terms of use of the promotional code.
Payments for ordered products can be made via Visa, Mastercard, Maestro, Paypal, Przelewy24 (BLIK included), Klarna, Google Pay or Apple Pay.
All orders are processed in the currency of the country selected at the moment of accessing the Internet Service – in case of Poland, this is zlotys (PLN). If your bank account is in a different currency, the exchange rate used to charge your bank account will be automatically determined according to the rules used for the payment method chosen when placing your order.
In order to reduce the risk of unauthorized access, your credit card details will be encrypted using the Secure Socket Layer (SSL) protocol and verified by Digicert, as explained in the Privacy Policy. If the payment is made by credit card, the card will be charged within the next 1-2 days.
After choosing to make a payment by credit card, enter the necessary credit card information – the name of the credit card holder, card type, number, expiry date and security number on the back of the card and then click "Place Order". The fee will be charged only after completing the order by clicking "Place Order".
Payments for products can also be made via Paypal and Przelewy24. If you are paying via Paypal or Przelewy24, payment will be charged after clicking "Place order" and making the payment.
Orders placed on our Polish website can only be delivered to Poland.
All orders will be delivered to the address which you provided as the delivery address at the time you placed the order. When placing your order, please choose the delivery method that suits you.
Parfois will make reasonable efforts to ensure delivery of your order within the estimated timeframe indicated when selecting the shipping method and, in any case, within a maximum period of 30 (thirty) days from the date of the Order Confirmation. Please note that delivery times may be extended during peak seasons.
Orders will only be shipped and delivered on working days, excluding Saturdays, Sundays, and local/national holidays. If, for any reason, we are unable to meet the estimated delivery date, we will inform you as soon as possible and provide the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the amount paid.
For the purposes of these Terms & Conditions, "delivery" will be considered complete when you or a third party designated by you takes physical possession of the goods, as evidenced by the signing of the receipt at the agreed delivery address. From the moment of delivery (as clarified above, when delivery is deemed to have occurred), ownership and, therefore, the risks of the products will be your responsibility.
If you are not at the place specified as the delivery address at the time agreed with the partner company, the partner company will contact you via email or SMS to arrange a new delivery date.
Returns
Parfois allows you to return any item within thirty (30) days of the purchase date. Returns will be accepted only where the products have not been used and have their original tags. To make a return, you should have your original proof of purchase. Therefore, Parfois cannot accept the return of used or damaged items.
Exchanges
When replacing goods, please remember that you can only replace goods with the same reference number and this should be done in person in Parfois stores, that are properly authorised on the website. Exchange of goods must take place within 30 (thirty) days of the date of purchase, directly or through a third party indicated by you.
You must retain the proof of purchase and show this at the time of replacement of the goods, and also store goods in such a way that they can be returned under appropriate conditions of use, not exceeding activities that are usually admissible in commercial establishments, intact, marked and in their original packaging.
Returns of defective products
We undertake to provide you with products free from defects.
Parfois shall be held responsible if a physical defect of a purchased product existed at the time of delivery or its cause was apparent on the product at that time and was revealed within a maximum period of 2 (two) years from the date of delivery.
If a product defect is found, you should contact Parfois, in principle within 1 year from the date of finding such a defect or within 2 years from the date of delivery (the later date applies), providing the order number, product details and a description of the defect by one of the following contact methods:
If the product has any defects, you can request a price reduction or withdraw from the sales agreement, unless we immediately and without undue inconvenience to you replace the defective product with one free of defects or remove the defect. Instead of removing the defect as we propose, you can request replacement of the item with one free from defects, or instead of replacing the item, demand removal of the defect, unless it is impossible to fix the item in the manner chosen by you to the state set out in the agreement or which would require excessive costs compared with the method proposed by us.
Parfois will take action to replace the product with one free from defects or partially or fully refund costs as quickly as possible and always within the maximum period of 30 (thirty) days. In the case of withdrawal from the agreement, along with the simultaneous return of the product, we will refund you costs equal to the price of the given goods, as well as the costs of delivery and, where applicable, the costs of return. The refund will be made using the same payment method that was used in the original transaction, unless you explicitly request a different payment method.
Your Parfois timepiece is covered by our warranty against any defects in manufacturing for a period of 24 months from the date of purchase. The warranty covers the watch movement and does not cover:
The warranty is offered in accordance with the current legislation to be valid:
You can withdraw from the Agreement concluded with us and return the purchased products within 14 days of the date on which we deliver the order to you, without providing any reason and without bearing any costs, except for the delivery cost of returning the order to Parfois. You can withdraw from the Agreement by submitting a declaration of withdrawal from the agreement to us in the following manner:
Upon your withdrawal from the Agreement by email, we will immediately send you a hard copy of confirmation of receipt of the declaration of withdrawal from the Agreement.
Order returns should take place immediately, but no later than 14 days from the date on which you withdraw from the Agreement concluded with us. To meet the deadline, it is sufficient to return the order to us before that date.
Parfois will refund the cost of returned products immediately, no later than 14 (fourteen) days from the date on which Parfois receives your returned order. Parfois reserves the right to withhold refunds until it receives the returned products or until it receives evidence that they have been returned, whichever comes first. Parfois will refund the cost using the same method of payment that you used to pay for the returned order.
Hand-made products often have the properties of the natural materials used to make them, such as specific textures and colours, and you should be aware of their presence.
All copyrights, trademarks and other intellectual property rights to materials or content available on the website are, at all times, the property of Parfois or the licensor. You may use this material only if you have been explicitly authorized.
However, this is not an obstacle to using the website to copy information about an order or order data, if necessary.
In the case of any doubt about the "General Terms and Conditions", you can contact Parfois by phone on 800 007 123 (freephone number. Calls from landlines are free of charge. For mobile phone calls, the cost might differ depending on your operator) or via email at contact@parfois.com, from Monday to Friday, from 9:00 AM to 1:00 PM.
Links connecting to other websites and/or materials referenced on the website are provided for informational purposes only.
These General Terms are subject to Polish law.
The Client may submit a complaint about Parfois' activity in writing to the address: "Rua Do Sistelo, 755 - Lugar de Santegãos 4435 - 429 Rio Tinto – Portugal" or by sending an email to: contact@parfois.com.
Each complaint should include: the Customer's full name, a detailed description of the objections along with their justification, a clear specification of the Customer's request.
Complaints will be reviewed without undue delay, no later than within 14 days from the date of receipt.
If Parfois does not respond to the complaint within the aforementioned period, the complaint shall be deemed accepted.
Parfois will respond to complaints on paper or another durable medium.
The Customer has the right to use extrajudicial methods of dealing with complaints and claims where he/she is dissatisfied with products or services purchased from Parfois and provided via the Internet Service. The list of entities dealing with the out-of-court resolution of such disputes can be found here.
Free Shipping
Free shipping does not apply to orders containing only sale items.
