All returns or exchanges must be made within 30 days of the purchase date. Items can only be exchanged for items of the same reference.
All online purchases made during Black Friday campaign are covered by the exchanges and returns policy available on parfois.com. After the end of the campaign, the discount will only be maintained in exchanges for another size of the same article (with the same reference).
Choose one of our authorized stores that accepts returns and exchanges. Please check the eligible stores with the following information:
You can check the list of authorized stores here.
All returns should be made in the same country of
purchase.
In order to change or return an article, you must present the invoice of your purchase. If you do not have the invoice of your online order, you can request a copy by sending an email to contact@parfois.com
Free Returns at a DPD Pickup Point:
All returns must be made within 30 days of the purchase date.
Pack the items securely in the original packaging, if possible.
If your order was delivered by DPD, along with the order you will find a free return label that will allow you to return it at any DPD Pickup Point by sticking the label outside the box.
You may find the closest DPD Pickup point at the following link: https://www.dpd.com/pl/pl/dpd-pickup/znajdz-punkt-pickup/.
Go to a DPD Pickup Point and deliver your order.
Free Returns at INPOST Parcel Lockers:
All returns must be made within 30 days of the purchase date.
Pack the items securely in the original packaging (if possible) and insert the invoice inside the box.
a. Select PARFOIS on the drop-down menu and click on Return Now (Zwróc teraz).
b. Fill out the return form.
c. Afterwards, you will receive a 10-digit code by email and SMS that must be written on your parcel.
When you make an exchange or return, you must comply with the following conditions:
If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.
1.1. These General Terms and Conditions (along with the Privacy Policy and Cookie Policy) specify the terms of use of the website available at https://www.parfois.com/pl/pl/ ("Internet Service"), as well as the terms of purchasing products through it.
1.2. Customers placing orders via the website should be at least 18 (eighteen) years old.
1.3. These General Terms and Conditions may change at any time. In such case, we will post their updated version on our website and notify you of such changes.
1.4. The General Terms and Conditions specified below regulate the sale of products presented on the website by "MODESSA POLSKA" Sp. z o.o. with its registered office in Warsaw, Plac Powstańców Warszawy 2A, 00-030 Warsaw, Poland, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the capital city of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under the number 0000324054, tax no. (NIP) 9462574148, holding a share capital of PLN 2,050,000.00, phone: 800 007 123 (free of charge), email address: contact@parfois.com, hereinafter referred to as "Parfois".
1.5. You can visit Parfois' website anytime from any geographical location by entering its address directly into your browser or using the option available at the moment of accessing the website. You should remember that prices, charges and delivery terms may differ depending on the selected country.
1.6. When registering for the Internet Service, please make sure that the required mandatory information is correct and complete. Please inform Parfois of any changes to your personal data, such as your home address, email address and other contact details, by updating your data in the Internet Service without delay. The Internet Service allows you to make purchases using the function "Checkout as a Guest" and no registration is required. In such case, you should make sure that the mandatory information provided is correct and complete. Only the personal information necessary for processing of your order is required and it will only be used for this purpose.
Contact Us HERE
2.1. To order one or more products available on the Internet Service, you should:
("Create account") or, if you already have an account, by logging in using your email address and password, or logging in via Facebook or Google.
2.2. Completion of order as a Guest
If you choose the option " Checkout as a Guest ", you should fill in the form available on the Internet Service https://www.parfois.com/pl/pl/checkout/shipping/, which contains the following information:
2.3. Completing an order by creating an account
If you decide to register as a new customer via "Create an account", please fill in the form available on the website https://www.parfois.com/pl/pl/register/, which contains the following information:
2.4. After completing the form with all the above information, select Shipping Method, in accordance with the provisions of section 6 below. Then click "Continue" and choose one of the available Payment Methods (see section 5 below). To finalise, click "Confirm payment". To be able to click "Confirm payment", you must first accept these General Terms.
2.5. After finalising the order, we will send you an email with the text "Order confirmed". This email is an automatically generated confirmation, which means that we have received your order, and in this confirmation we will send you, amongst other details, the number and date of the order, method and time of delivery and payment, delivery address and address to which the invoice will be sent, product price, delivery costs, information about the product and its basic properties.
2.6. Please check your purchase before clicking "Confirm payment". Before clicking "Confirm payment" you have the option to edit all information entered, such as the delivery address or address to which the invoice will be sent, and your payment information, you can also change or remove products from the basket.
2.7. On the Parfois website, in the "My Account" tab you will always have the option to view your purchase history, where you will find information about numbers, dates and order status, information about products and their basic properties, price and shipping costs, selected payment method, selected delivery method and billing address. Confirmation of purchase will be sent to you in paper form along with the order.
2.8. If you have any problems with your order, you can always contact Parfois via the Customer Service Department on 800 007 123 (freephone number. Calls from landlines are free of charge. For mobile phone calls, the cost might differ depending on your operator) or via email at contact@parfois.com
3.1. For using the Internet Service, you must meet the following technical requirements:
3.2. The use of all or some of the Internet Service functionalities might require the installation of software such as Java or JavaScript.
3.3. You cannot upload any unlawful content on the Internet Service.
4.1. The price of the ordered products is the price displayed on the Internet Service at the time of placing the order by clicking "Confirm payment". It includes VAT at the rate applicable to Parfois' head office. Delivery costs are visible after selecting your preferred method of product delivery. The prices of ordered products are displayed on the Internet Service at the moment of placing the order and include VAT at the rate applicable in Poland; however, they do not include delivery costs (these are added to the price of purchased products). Nevertheless, you can access the Parfois website at any time from a different geographical location by entering the address directly in your browser.
4.2. Product prices and delivery costs are displayed for the country selected by you at the moment of accessing the Internet Service in the currency of that country.
4.3. You will always be informed, in a clear and concise manner, about the total price of ordered products, all taxes and fees, additional transport costs, shipping costs or any other costs incurred before completing the ordering process.
4.4. Promotional codes are codes or encoded words such as "Coupon Code", which, for example, offer you discounts on selected products, on an entire order or which might be related to shipping costs. Promotional codes apply only to purchases made through the Internet Service and can only be used in the country where the given purchase was made. To use promotional codes, please make sure that you enter the code in the right place when making the payment. If you do not use a promotional code at this time, you will not be able to use the promotional code when completing the given purchase, which does not mean that you will not be able to use it for future orders, subject to the terms of use of the promotional code.
5.1. Payments for ordered products can be made via Visa, Mastercard, Maestro, Paypal ,Dotpay, klarna, Google Pay or Apple Pay.
5.2. All orders are processed in the currency of the country selected at the moment of accessing the Internet Service – in case of Poland, this is zlotys (PLN). If your bank account is in a different currency, the exchange rate used to charge your bank account will be automatically determined according to the rules used for the payment method chosen when placing your order.
5.3. In order to reduce the risk of unauthorised access, your credit card details will be encrypted using the Secure Socket Layer (SSL) protocol and verified by Digicert, as explained in the Privacy Policy.
If the payment is made by credit card, the card will be charged within the next 1-2 days.
After choosing to make a payment by credit card, enter the necessary credit card information – the name of the credit card holder, card type, number, expiry date and security number on the back of the card and then click "Confirm payment". The fee will be charged only after completing the order by clicking "Confirm Payment".
5.4. Payments for products can also be made via Paypal and Dotpay. If you are paying via Paypal or Dotpay, payment will be charged after clicking "Confirm Payment" and making the payment.
6.1. Orders placed on our Polish website can only be delivered to Poland.
6.2. All orders will be delivered to the address which you provided as the delivery address at the time you placed the order. Orders will be sent after payment confirmation.
6.3. Parfois offers the following product delivery methods:
*Free delivery on orders with a value greater than PLN 150.
When placing your order, please choose the delivery method that suits you. Orders will be sent only on business days.
Parfois completes orders within 1-2 working days with home and pick-up point deliveries (from the day after the receipt of payment for the purchased product) and within 2-4 working days for deliveries to stores. Deliveries to a residential address are made during the partner company’s delivery hours. If Parfois is unable to meet the delivery deadline, it will inform you of the situation, allowing you to set a new delivery date or cancel your order with a full refund within a maximum of period of 30 (thirty) days from the date on which you were informed that timely delivery was not possible.
If you are not at the place of delivery at the agreed time, the carrier will contact you by email or SMS.
Please note that in case of non-delivery of the product within the stipulated deadline, by any fact that it is attributable to you, Parfois will reimburse you for the amount paid, with the exception of the costs incurred with sending the order, as well as any expenses for the storage and new delivery attempts.
8.1. RETURNS
Parfois allows you to return any item within thirty (30) days of the purchase date. Returns will be accepted only where the products have not been used and have their original tags. To make a return, you should have your original proof of purchase. Therefore, Parfois cannot accept the return of used or damaged items.
Return methods: In order to return an item, choose one of the two options below:
- In a Parfois store:
Choose one of our stores where we accept returns (check the list of authorised stores here: see stores). All returns shall be made in the country of purchase.
- At a UPS Drop-off Point:
Available only for returns, not for exchanges. Please ensure the products are safely packaged, including the invoices, and that the return label is securely attached to the package, and take it to the selected UPS Drop-off Point. You can find the nearest Drop-off Points here:
https://www.ups.com/dropoff?loc=pl_PL
8.2. EXCHANGES
When replacing goods, please remember that you can only replace goods with the same reference number and this should be done in person in Parfois stores, that are properly authorised on the website https://www.parfois.com/pl/pl/returns-and-exchanges/. Exchange of goods must take place within 30 (thirty) days of the date of purchase, directly or through a third party indicated by you.
You must retain the proof of purchase and show this at the time of replacement of the goods, and also store goods in such a way that they can be returned under appropriate conditions of use, not exceeding activities that are usually admissible in commercial establishments, intact, marked and in their original packaging.
8.3. RETURNS OF DEFECTIVE PRODUCTS
We undertake to provide you with products free from defects.
Parfois shall be held responsible if a physical defect of a purchased product existed at the time of delivery or its cause was apparent on the product at that time and was revealed within a maximum period of 2 (two) years from the date of delivery.
If a product defect is found, you should contact Parfois, in principle within 1 year from the date of finding such a defect or within 2 years from the date of delivery (the later date applies), providing the order number, product details and a description of the defect by one of the following contact methods:
- Tel: 800 007 123 (freephone number. Calls from landlines are free of charge. For mobile phone calls, the cost might differ depending on your operator)
- Email: contact@parfois.com.
Delivery of goods for the purpose of their return may take place:
- In Parfois stores in Poland that are authorised to accept returns, properly identified on the website here
- At a UPS Drop-off Point
Please ensure the products are safely packaged, including the invoices, and that the return label is securely attached to the package, and take it to the selected UPS Drop-off Point. You can find the nearest Drop-off Points here: https://www.ups.com/dropoff?loc=pl_PL
If the product has any defects, you can request a price reduction or withdraw from the sales agreement, unless we immediately and without undue inconvenience to you replace the defective product with one free of defects or remove the defect. Instead of removing the defect as we propose, you can request replacement of the item with one free from defects, or instead of replacing the item, demand removal of the defect, unless it is impossible to fix the item in the manner chosen by you to the state set out in the agreement or which would require excessive costs compared with the method proposed by us.
Parfois will take action to replace the product with one free from defects or partially or fully refund costs as quickly as possible and always within the maximum period of 30 (thirty) days.
In the case of withdrawal from the agreement, along with the simultaneous return of the product, we will refund you costs equal to the price of the given goods, as well as the costs of delivery and, where applicable, the costs of return. The refund will be made using the same payment method that was used in the original transaction, unless you explicitly request a different payment method.
Your Parfois timepiece is covered by our warranty against any defects in manufacturing for a period of 24 months from the date of purchase. The warranty covers the watch movement and does not cover:
- Damages caused by inappropriate use or negligent handling of the product nor the natural wear-out inherent to it;
- The battery;
- Water damage, except in watches marked as water resistant;
- External damages on the bracelet/strap, glass or case;
- Damages that are not caused by defective materials or manufacturing defects.
The warranty is offered in accordance with the current legislation to be valid:
- It must include the purchase invoice if the product was bought online;
- It must be authenticated with the store stamp at the time of purchase and have the respective sales slip stapled to it if the product was bought at a store;
You can withdraw from the Agreement concluded with us and return the purchased products within 14 days of the date on which we deliver the order to you, without providing any reason and without bearing any costs, except for the delivery cost of returning the order to Parfois. You can withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to us in the following manner:
- by post to the address: "PARFOIS, Rua Do Sistelo, 755 - Lugar de Santegãos
- 4435 - 429 Rio Tinto – Portugal. »
- by email at: cancellation@parfois.com;
- by submitting a declaration via the Internet Service. An example withdrawal form is available Here.
Upon your withdrawal from the Agreement by email, we will immediately send you a hard copy of confirmation of receipt of the declaration of withdrawal from the Agreement.
Order returns should take place immediately, but no later than 14 days from the date on which you withdraw from the Agreement concluded with us. To meet the deadline, it is sufficient to return the order to us before that date.
You can return the product:
- to Parfois stores in Poland that are authorised to accept returns, indicated at https://www.parfois.com/pl/pl/returns-and-exchanges/; free of charge
- At a UPS Drop-off Point:
Please ensure the products are safely packaged, including the invoices, and that the return label is securely attached to the package, and take it to the selected UPS Drop-off Point. You can find the nearest Drop-off Points here: https://www.ups.com/dropoff?loc=pl_PL
Parfois will refund the cost of returned products immediately, no later than 14 (fourteen) days from the date on which Parfois receives your returned order. Parfois reserves the right to withhold refunds until it receives the returned products or until it receives evidence that they have been returned, whichever comes first. Parfois will refund the cost using the same method of payment that you used to pay for the returned order.
Hand-made products often have the properties of the natural materials used to make them, such as specific textures and colours, and you should be aware of their presence.
All copyrights, trademarks and other intellectual property rights to materials or content available on the website are, at all times, the property of Parfois or the licensor. You may use this material only if you have been explicitly authorised.
However, this is not an obstacle to using the website to copy information about an order or order data, if necessary.
In the case of any doubt about the "General Terms and Conditions", you can contact Parfois by phone on 800 007 123 (freephone number. Calls from landlines are free of charge. For mobile phone calls, the cost might differ depending on your operator) or via email at contact@parfois.com, from Monday to Friday, from 10:00 AM to 2:00 PM and from 3:00 PM to 7:00 PM.
Links connecting to other websites and/or materials referenced on the website are provided for informational purposes only.
All matters relating to the application or interpretation of the present Terms & Conditions and any dispute resulting from the interpretation, validity or breach of contract between the parties shall be subject to the jurisdiction of the competent Polish courts.
To such disputes will be applicable, with express resignation to another, the Polish law.
16.1. The Customer may file a complaint regarding Parfois’ business conduct in writing at Parfois - Barata & Ramilo, S.A - A/C Online - Rua Do Sistelo, 755 - Lugar de Santegãos - 4435-429 Rio Tinto - Portugal or by sending an email to the following email address: contact@parfois.com.
16.2. Parfois shall respond to the Customer's complaint within 30 days of its receipt.
16.3. If Parfois does not respond to the complaint within the time limit referred to in section 17.2, it is considered that such complaint has been recognised.
16.4. Parfois will respond to complaints on paper or another durable medium.
The Customer has the right to use extrajudicial methods of dealing with complaints and claims where he/she is dissatisfied with products or services purchased from Parfois and provided via the Internet Service. The list of entities dealing with the out-of-court resolution of such disputes can be found at this address: https://webgate.ec.europa.eu/odr
18.1. We may offer coupon codes which may apply to any, or certain specified purchases or products in PARFOIS Website.
18.2. Each coupon code will be subject to specific terms & conditions specified at the time the coupon code is issued, namely the length of time to use the code and if it is applied only on Parfois website or also in physical stores.
18.3. Coupon codes are not cumulative between them. You are only able to apply one coupon code per order.
18.4. A coupon code can't be applied to an order after that order has been placed.
18.5. Certain product category exclusions may apply so we’ll let you know if you can't use your coupon code on anything before you complete your purchase.
18.6. If the coupon code has expired, you won’t be able use it.
18.7. If a coupon code is offered and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the coupon code, we reserve the right to cancel, modify or suspend the coupon code.
18.8. Coupon codes or discounts are non-transferable and cannot be exchanged for cash.
18.9. For promotion campaigns with specific conditions required, if customer returns all the products from the order, except the one with discount, Parfois reserves the right not to refund the order until the product with discount is also returned.
18.10. For BOGOF (Buy One Get One Free) or related coupon codes, if customer returns all the products from the order, except the one for free, Parfois reserves the right not to refund the order until the product with discount is also returned, or it will deduct the product price (price without discount) from the refund. The above rules apply also for other promotional campaigns.
Your privacy is extremely important to us.
With this objective always present in everything we do, we have prepared this Cookie Policy so that you can find out what cookies we use on the Parfois' digital platforms, for how long, for what purpose and how you can manage them.
This Cookies Policy is part of our privacy policy, which you can read here
This Cookies Policy aims to inform you, as a user of our digital platforms, that we use cookies in order to offer you an optimal browsing experience that is smooth and tailored to your needs.
A cookie is a small text file placed on your computer or mobile device by your internet browser during a visit to a digital platform for the purposes of storing, retrieving or updating data.
Cookies allow the digital platform to record the user's browsing habits in order to offer you optimised and personalised browsing according to your preferences.
Cookies may collect the following data from users: IP address, browser type, device type, location, language, operating system, user ID and browsing history.
The Parfois website uses several types of cookies. As for duration, we use cookies of two types:
Parfois uses its own cookies, i.e., cookies installed by us, as well as, third-party cookies that are installed and managed by third parties, so these third parties may have access to the data collected by such cookies.
At any time, you can manage your cookie preferences either by disabling them in your browser or here on the website
Rejecting the use of cookies on the Parfois website may limit or make it impossible to access some areas and/or content, or limit the receipt of personalised information.
Changing your settings or disabling the use of cookies will require you to follow the instructions provided by your internet browser or device (usually located under "Settings" or "Preferences").
Below we have listed some useful links regarding different internet
browsers:
Browser |
Browser Info |
|
Microsoft Edge |
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy |
|
Internet Explorer |
https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer |
|
Mozilla Firefox |
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences |
|
Google Chrome |
|
|
Apple Safari |
|
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Opera |
Should you have any questions about the management of cookies on the Parfois website, you can contact the Parfois Data Protection Officer at dpo@parfois.com.
Parfois may review this Cookie Policy and make changes to it whenever it deems it necessary or whenever they are required, and all users are advised to refer to it periodically.
If this happens, the version will be updated and these changes will become an integral part of the Policy.
