All returns or exchanges must be made within 30 days of the purchase date. Items can only be exchanged for items of the same reference.

All online purchases made during Black Friday campaign are covered by the exchanges and returns policy available on parfois.com. After the end of the campaign, the discount will only be maintained in exchanges for another size of the same article (with the same reference).

1. Go to a Parfois authorized store in Poland.

Choose one of our authorized stores that accepts returns and exchanges. Please check the eligible stores with the following information:

-Returns & Exchanges

You can check the list of authorized stores here.
All returns should be made in the same country of purchase.

2. Bring the items you want to return or exchange.

In order to change or return an article, you must present the invoice of your purchase. If you do not have the invoice of your online order, you can request a copy by sending an email to contact@parfois.com

Free Returns at a DPD Pickup Point:

All returns must be made within 30 days of the purchase date.

1. Prepare your package.

Pack the items securely in the original packaging, if possible.

2. Return your parcel at a DPD Pickup Point:

 

If your order was delivered by DPD, along with the order you will find a free return label that will allow you to return it at any DPD Pickup Point by sticking the label outside the box.

You may find the closest DPD Pickup point at the following link: https://www.dpd.com/pl/pl/dpd-pickup/znajdz-punkt-pickup/.

Go to a DPD Pickup Point and deliver your order.

 

Free Returns at INPOST Parcel Lockers:

All returns must be made within 30 days of the purchase date.

1. Prepare your package and take off all labels.

Pack the items securely in the original packaging (if possible) and insert the invoice inside the box.

2. Go to the website https://szybkiezwroty.pl/

a. Select PARFOIS on the drop-down menu and click on Return Now (Zwróc teraz).

b. Fill out the return form.

c. Afterwards, you will receive a 10-digit code by email and SMS that must be written on your parcel.

3. Go to your preferred Parcel Locker and send the parcel by entering your 10-digit code.

When you make an exchange or return, you must comply with the following conditions:

• All items must be in perfect conditions with the original labels.
• The invoice must be enclosed in the package.
• For hygienic reasons, swimwear must have the hygiene sticker as well as the original labels.
• If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.
• Perfume returns will only be accepted if the original sealed package is kept.

If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.