Shop at parfois.com
Select the products you love by navigating the menu options (New In, Collection, Top Choices etc.) or by using the search tool. You can add any product directly to your shopping bag from any product grid, or if you want to check more details just click on the photo. After choosing your favourite colour and size and clicking "add to bag", you can either choose to continue shopping or initiate the checkout. To checkout you can either login/sign in, or continue as a guest. Choose a shipping option, select a payment method and confirm the order.
Online Available Countries
The countries listed below are available for online shopping:
Belgium, France (Metropolitan France and Corsica), Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Spain, United Kingdom (except The Isle of Man, Channel Islands and other Crown dependencies).
Parfois makes a commitment of responsibility for all visitors to the website, protecting personal information based on the encryption of data transmission through a secure HTTP (HTTPS://) with Digital Certificate Digicert.
Customer Service Hours
You can contact our Online Customer Service Team from Monday to Friday from 9:00 AM to 6:00 PM. We will try to answer your questions as quickly as possible.
Please follow this link or go to www.parfois.com and select your country; then, proceed to “My account” in the top right hand corner to create a new account.
Click on the following link to receive our newsletters.
If you are registered, you can always add your favourite items to your wishlist and buy them later. Please note that by doing this, you are not reserving your product, but instead saving it for future reference. All products are eligible for your Wishlist. To add one, use the heart icon next to the “add to bag” button on the product detail page.
If you have forgotten your password, you can recover it in the “Login” section. Introduce your email and you will then receive a message with your new password.
Cancel My Account
To cancel your account, please contact us at firstname.lastname@example.org
During the checkout process, you will be prompted to choose your preferred payment method before finishing your purchase. Payment methods may vary according to your shipping country.
Portugal: Visa, MasterCard, Maestro, Paypal, MultiBanco and MBWay
YOUR PAYMENTS ARE NOW SAFER!
Card purchases may require verification by your bank due to the new European Regulation (PSD2) 1. Check your phone! You will receive a notification from your bank to authorize the payment. 2. Authorize the payment by following the instructions on your banks' website. 3. When the payment is authorized, return to our website to finalize the purchase.
All orders are placed in the official local currency of the country you are purchasing from. Please note that if your bank account is in another currency, the exchange rate used to debit your account will be automatically determined by your bank/PayPal and not by Parfois.
Taxes & Duties
Due to different customs policies and import duties, it is not possible for Parfois to anticipate the exact amount of these fees or extra costs that may be applied upon the arrival of an order to the country of destination. If in doubt, you should contact your local customs office before placing your order, to obtain accurate information about the duties and taxes that may apply.
You can always track your order through “My account” in the Orders section. If you are not registered, you can track the order through the link indicated in the email sent to you when the order is shipped.
Country of Shopping & Shipping
The delivery country must always match the country of purchase. Parfois reserves the right to cancel any order that does not comply with this policy.
Cancel an Order
You may proceed to cancel your order if the status is “Order Confirmed” or “Processing Order”. Otherwise it will have to be treated as a return. To check this info, you can go to the “My orders” section in your account. If you are not registered, or should you encounter any problems, you can always contact us at email@example.com
Time and Type of Deliveries
All online orders are sent from Portugal. During the peak season delivery times may be higher than expected.
Delivery in authorized stores: FREE | 2-7 working days
Delivery in pickup points: 2,50€* | 1-3 working days
Home delivery: FREE | 1-3 working days
Express Home delivery: 4,95€ | Up to 1 working day**
* Free Pickup Point delivery on orders above 19,99 EUR
** Same day delivery for paid orders placed on working days before 11am. Available on postal codes: 4000 / 4050 / 4100 / 4150 / 4200 / 4250 / 4300 / 4400 / 4425 / 4450 / 4460 / 4465 / 4470 and 4475.
Azores and Madeira - Delivery within 2-5 working days
Delivery in authorized stores: FREE
Home delivery: FREE
If you choose store delivery, you have 30 days to collect your order at the store. Otherwise, your package will be automatically returned.
All our products have a detailed description including composition and material details, available colours, sizing information and measurements.
Our product replenishment is performed daily to guarantee continuous availability of our articles. If an article is no longer available, the most likely scenario is that it is permanently sold out. In these cases, the sold-out items will be removed from the website.
To ensure that our items will fit you properly, we have size guides available on our product pages.
Parfois.com only sells items in perfect condition. Under exceptional circumstances of receiving a faulty item, please contact our customer service.
Products Available Online vs Stores
We cannot guarantee that products available online are available in stores and vice versa.
Our catalogue is organised into several sections: New In, Product Categories, Collections and Editorials. To receive our latest updates, new products, events, lookbooks and specials offers, please subscribe to our Newsletter link
Promotional Codes & Discounts
Vouchers, promotional codes and discounts apply to an online purchase and can only be used in the county in which the purchase was made.
All of our articles, in 925 Silver, have the proper marks of contrast and responsibility. The buyer may, in case of doubt as to the authenticity of the trademarks, use, for verification purposes, the legal services, pursuant to Law 98/2015, of 18 August (RJOC). Note that some parts, due to the low weight of the precious metal, may be exempt from marking (contrast mark). The description of the composition of each article can be found next to the respective image. The weight referred to in the description of each piece refers only to the metal used in the composition of the piece. The articles can be physically visualized and inspected by the competent authorities for this purpose, at the address Rua do Sistelo, 755 Lugar de Santegãos, 4435-429, Rio Tinto, Portugal. Daily prices of silver and other precious metals can be found at the following link: http://www.lbma.org.uk/pricing-and-statistics. For more information on contrast marks, their meaning, function and appearance, refer to the INCM website: https://www.incm.pt/portal/uco_marcas.jsp.
The delivery time for personalized items according to the consumer's specifications is 15 days. Shipping times may increase during peak season. Exchanges, returns or cancellation of orders for customizable items will not be accepted.
Perfumes are shipped in a sealed package, wrapped in protective paper. In case of exchanges or returns, the package must not be opened.