At Parfois, we want you to be fully satisfied with your purchase. If for any reason you need to return an item, we offer a straightforward return and refund process.

Refund Process

When returning an item purchased online, your refund will be processed using the same payment method used during the original transaction. Once your return is received and processed at our warehouse, we will initiate the refund within a maximum of 14 days. Please note that the actual credit to your account may vary depending on your bank’s processing time. If you have not received the refund within this period, we recommend contacting your bank directly for assistance. You can find full details of our return and exchange conditions in our Terms & Conditions.

When will I receive my refund?

Refunds are processed within 14 days of receiving your returned item at our warehouse. The refund is issued using the original payment method.

I cancelled the card I used for the purchase. How will I receive my refund?

Refunds are always processed through the same payment method used for the purchase. If the card is no longer active, please contact your bank to understand how the refund will be handled.

How can I access the refund invoice?

Your refund invoice will be available in your account area or sent to your registered email. If you do not receive it, please contact our customer support to request a duplicate.

Will I be refunded for shipping or duties?

Shipping charges and any customs duties or taxes are non-refundable.

Need further assistance?

If you can't find the information you're looking for, please connect with our Customer Support team using the live chat option on the website. We're here to help!

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