If you’re not available at the time of delivery, the courier may place your package at a pickup point.

• You’ll receive an SMS or email notification with details.
• If the package is not collected within the time frame specified by the carrier, it will be returned to our warehouse and a refund will be issued.
• Please note that shipping charges are non-refundable.
  If there's no update on the carrier's website, please contact us and we’ll assist you.

No, the shipping method cannot be changed after placing the order.
However, if your order status is still “Order Confirmed” or “Processing,” you may update the delivery address by submitting the new address using the form available here.

• No additional fees apply if your order total is AED 200 or more
• For orders below AED 200, a shipping fee of AED 18 will apply
• All prices include VAT, and no extra taxes or duties will be charged upon delivery

Once your order is shipped, you’ll receive an email with tracking information.
You can also track your order using your order number and email address, even if you’re not a registered user.

• Please check with others at your location (e.g. security, reception, or neighbors)
• If the package is still missing, contact our Customer Support via live chat or email us at support@parfois.ae so we can follow up with the courier

• If your package arrives damaged, please contact our Customer Support team as soon as possible.
  You can reach us via live chat on our website or email us at support@parfois.ae. We will investigate the issue and coordinate with the courier to resolve it promptly.

• This service is not available at the moment, but we’ll notify customers once it is launched.

Currently, we do not offer international shipping. Orders are only delivered within the UAE.