RETURNS & EXCHANGES – ONLINE
1. Go to a Parfois authorized store in France.
All online returns and exchanges can be made in the Parfois authorized stores identified as follows:
You can check the list of authorized stores here. All returns or exchanges should be made in the same country of purchase.
2. Bring the items you want to return or exchange.
In order to exchange or return an item, you must bring your invoice.
In case you do not have the invoice, you can request a copy by sending an email to firstname.lastname@example.org
3. The refund will be processed using the same payment method:
After the return registration, the refund request will be inserted, using the same payment method used in the order registration.
All returns must be made within 30 days of the purchase date.
1. Prepare your label:
1.1 If your order was delivered by Chronopost:
If your order was delivered by Chronopost carrier, along with the order you will find a label, which will allow you to return it at any Pickup Chronopost network. Get to know here the nearest Pickup point - https://dpd.pt/en/getting-parcel/pickup/pickup-network. La Poste pickup points must not be chosen for returns.
1.2 If your order was delivered by Mondial Relay:
If your order was delivered by Mondial Relay, you must access Mondial Relay platform to generate your return label - https://retours.mondialrelay.com/d/E1PARFOI/?SiteId=Parfois. Here you can find the nearest pickup point - https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi/. Step 1: Fill in the fields below: Email / Email confirmation First name and Last name Customer's address Country / Postal Code / Town Weight (customer can find this information on the shipping label) Step 2: Click on "Get Mon Etiquete"
2. Prepare your package
Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.
3. Return your parcel via Pickup Chronopost/Mondial Relay Points in France
Go to a Pickup Chronopost/Mondial Relay network point and deliver your order. The refund will be made through the same payment method you used when placing your online order.
When you make an exchange or return, you must comply with the following conditions:
• All items must be in perfect conditions with the original labels; • The invoice must be enclosed in the package; • For hygienic reasons, swimwear must have the hygiene sticker as well as the original labels; • Les échanges et retours de masques réutilisables ne sont pas acceptés; • Parfois will not be responsible for any returns made with a different method to those offered by Parfois. The customer will be responsible for shipping costs, as well as safe arrival of the parcel; • Exchanges or returns of personalized items (according to the consumer's specifications), will not be accepted. • Perfume returns will only be accepted if the original sealed package is kept.
Returns will be refunded within 7 to 14 business days after receiving your parcel in our warehouse, through the same payment method used when placing the order.