1. Go to a Parfois authorized store in France.

All online returns and exchanges can be made in the Parfois authorized stores identified as follows:

You can check the list of authorized stores here.
All returns or exchanges should be made in the same country of purchase.

2. Bring the items you want to return or exchange.

In order to exchange or return an item, you must bring your invoice.
In case you do not have the invoice, you can request a copy by sending an email to

3. The refund will be processed using the same payment method:

After the return registration, the refund request will be inserted, using the same payment method used in the order registration.

All returns must be made within 30 days of the purchase date.

1. Prepare your label:

You must access Mondial Relay platform to generate your return label -

Here you can find the nearest pickup point -

Step 1: Fill in the fields below:
Email / Email confirmation
First name and Last name
Customer's address
Country / Postal Code / Town
Weight (customer can find this information on the shipping label)

Step 2: Click on "Get Mon Etiquete"

2. Prepare your package

Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.

3. Return your parcel via Mondial Relay Points in France

Go to a Pickup Mondial Relay network point and deliver your order. The refund will be made through the same payment method you used when placing your online order.

When you make an exchange or return, you must comply with these conditions:

• All items must be in perfect condition with the original labels and the purchase invoice;

• For hygienic reasons, swimwear must have the hygiene sticker. If you want to return this type of item, it is mandatory to have the label and the hygiene sticker;

• Exchanges and returns of reusable face masks are not accepted;

• If you choose a different courier from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery;

• Exchanges or returns of personalized items (according to the consumer's specifications), will not be accepted.

• Perfume returns will only be accepted if the original sealed package is kept.

Returns will be refunded within 7 to 14 business days after receiving your parcel in our warehouse, through the same payment method used when placing the order.