If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.
Without prejudice to the right of withdrawal granted to consumers and users and mentioned in point 8 of the Terms and Conditions governing the use of the website and the purchase of products online, Parfois accepts returns within 30 days from the delivery date, in accordance with the provisions of point 9 of the Terms and Conditions (section “Exchanges and Returns”).
Items must be in their original condition and retain all tags. Returns are only accepted in the same market where the purchase was made.
You can return both online purchases made on parfois.com and online purchases made directly in a Parfois store. Please check the available stores here.
Please check the special return conditions here.
Return methods are free of charge and must be arranged through the “Orders” section of your personal account or, if you made your purchase as a guest, through this link. If the return option does not appear, the return period may have already expired or the item may be included in one of the exceptions mentioned above.
The refund will be processed using the same payment method used for the purchase once the items have arrived at our returns centre and it has been confirmed that they comply with the conditions of our return policy.
To return items via a drop-off point, you must first generate a return label and then drop off the package at your preferred location within the Mondial Relay Pickup network.
This return option is free of charge and available only for online purchases made in France.
To generate your return label, please follow these steps:
You can find your nearest Pickup location here.
Please note that returns are accepted within 30 days from the delivery date, and items must be in their original condition, with all tags attached.
You can review the special return conditions here. If the return option does not appear for your order, it may mean that the return period has expired or that the item is included in the exceptions listed.
The refund will be processed using the same payment method used for the original purchase, once the items are received at our return center and verified to comply with our return policy.
The 30-day return period mentioned above does not affect the consumer’s right to withdraw from the contract within the legally applicable period. For more information, please refer to our Terms & Conditions.
You can return your items free of charge at any of our stores.
To make a return, please follow these steps:
Once you have completed the process, you should go to one of our authorised stores to return the item(s), presenting the order invoice on your mobile phone.
Please remember that, to make a return in store, you must present the items in the conditions indicated and provide the proof of purchase.
You can use our store locator to find the nearest Parfois store.
All online returns and exchanges can be made in the Parfois authorized stores identified as follows:
- Returns & Exchanges
You can check the list of authorized stores here.
All returns or exchanges should be made in the same country of purchase.
In order to exchange or return an item, you must bring your invoice.
In case you do not have the invoice, you can request a copy by sending an email to contact@parfois.com
After the return registration, the refund request will be inserted, using the same payment method used in the order registration.
All returns must be made within 30 days of the purchase date.
You must access Mondial Relay platform to generate your return label - https://retours.mondialrelay.com/d/E1PARFOI/?SiteId=Parfois.
Here you can find the nearest pickup point - https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi/.
Step 1: Fill in the fields below:
Email / Email confirmation
First name and Last name
Customer's address
Country / Postal Code / Town
Weight (customer can find this information on the shipping label)
Step 2: Click on "Get Mon Etiquete"
Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.
Go to a Pickup Mondial Relay network point and deliver your order. The refund will be made through the same payment method you used when placing your online order.
When you make an exchange or return, you must comply with these conditions:
• All items must be in perfect condition with the original labels and the purchase invoice;
• For hygienic reasons, swimwear must have the hygiene sticker. If you want to return this type of item, it is mandatory to have the label and the hygiene sticker;
• Exchanges and returns of reusable face masks are not accepted;
• If you choose a different courier from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery;
• Exchanges or returns of personalized items (according to the consumer's specifications), will not be accepted.
• Perfume returns will only be accepted if the original sealed package is kept.
Returns will be refunded within 7 to 14 business days after receiving your parcel in our warehouse, through the same payment method used when placing the order.
