RETURNS & EXCHANGES – ONLINE
1. Prepare the items that you want to return with your purchase invoice.
Pack the items you want to return safely, if possible, in the same box in which you received your online order, and enclose the purchase invoice inside the box. If you do not have the invoice of your online order, you can request a copy by sending an email to email@example.com
2. Ship the items to:
Parfois - Barata & Ramilo, S.A - A/C Online Returns Rua Nova de São Caetano, 125 4405-819 Vila Nova de Gaia Portugal
We recommend you to track and insure your package. Before shipping your order to our warehouse, you must notify us in advance by sending an email to firstname.lastname@example.org. Please note that for this method of return, Parfois will not accept consignments with charge to the recipient or cash on delivery. The shipping charges will be at the customer’s expense.
3. The refund will be made after the reception of your return at our warehouse.
It will be processed using the same payment method of the purchase and within 3 to 14 working days, after we have received your return and analyzed the item(s) in our warehouse. We kindly remind you that the shipping charges of this return method will be at the customer’s expense.
When you make an exchange or return, you must comply with the following conditions:
• All items must be in perfect conditions with the original labels. • The invoice must be enclosed in the package. • For hygienic reasons, swimwear must have the hygiene sticker as well as the original labels. • Parfois will not be responsible for any returns made with a different method to those offered by Parfois. The customer will be responsible for shipping costs, as well as safe arrival of the parcel.
If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.