Choose one of our authorized stores that accepts returns and exchanges.
Please check the eligible stores with the following information:
You can check the list of authorized stores here.
All returns should be made in the same country of purchase.
In order to change or return an article, you must present the invoice of your purchase. If you do not have the invoice of your online order, you can request a copy by sending an email to contact@parfois.com
After the return registration, the refund request will be inserted, using the same payment method used in the order registration. If your payment has been made by Multibanco or MBWay, on the following 48h you will receive a contact from our services asking you the IBAN, for reimbursement by bank transfer.
Pack the items securely in the original packaging, if possible.
a) Via DPD PickUp Points
If the delivery has been made by DPD carrier, along with the order you will find a label, which will allow you to return it at any Pickup DPD network, which you must stick on your parcel.
Get to know here the nearest Pickup point: https://dpd.pt/en/getting-parcel/pickup/pickup-network.
Go to a Pickup DPD network point and deliver your order.
b) Via CTT Expresso PickUp Points
If the delivery has been made by CTT Expresso carrier, along with the order you will find a label, which will allow you to return it at any Pickup CTT Expresso network, which you must stick on your parcel.
Get to know here the nearest Pickup point: https://www.ctt.pt/feapl_2/app/open/stationSearch/stationSearch.jspx?request_locale=enYou must fill in the fields District, County and Parish and at the bottom of the page, in the option CORREIO E ENCOMENDAS choose EXPRESSO – ENVIAR ENCOMENDAS URGENTES
Go to a Pickup CTT network point and deliver your order.
c) Free collection at home
If there is no label inside your order, we will schedule a free home collection. We will need the following data:
Reason for return: Help us improve by sharing with us the reason for your return:
Send us your collection request here, choosing the options: Order Information >> Order Return >> Home Colletion
Upon receiving this information, we will confirm your return request and send you an MRW courier to pick up your order.
This Return method is only available for Mainland Portugal
It will be processed using the same payment method of the purchase and within 3 to 14 working days, after we have received your return and analyzed the items in our warehouse.
This Return method is only available for Mainland Portugal.
When you make a change or return, you must comply with these conditions:
The refund will be made within a maximum period of 14 days, through the
same payment method you used when placing your online order.
If the
payment has been made by Multibanco our customer service team will
contact you to register your IBAN for refund by bank transfer.