SHIPPING
Portugal (mainland)
| SHIPPING METHOD | COST | ESTIMATED DELIVERY |
|---|---|---|
| Delivery in stores | Free | 1 - 5 working days |
| Delivery in pickup points | 2,45€ Free from 24,99€ |
1 - 4 working days |
| Home delivery | 2,95€ Free from 24,99€ |
1 - 4 working days |
Azores and Madeira
| SHIPPING METHOD | COST | ESTIMATED DELIVERY |
|---|---|---|
| Delivery in stores | Free | 2 - 10 working days |
| Delivery in pickup points | 5,99€ Free from 39,99€ |
2 - 8 working days |
| Home delivery | 5,99€ Free from 39,99€ |
2 - 8 working days |
The delivery time for personalized products might be extended up to 5 business days extra and be sent in separated shipments. Shipping times may increase during peak season.
When processing your purchase, we will indicate the available shipping methods, costs and estimated delivery date of your order.
EXCHANGES AND RETURNS
Exchanges, returns or cancellation of orders for customized items which correspond to the consumer's specifications will not be accepted.
AT A PARFOIS STORE
You can exchange or return items at any Parfois authorized store.
FROM HOME
If the delivery was made by MRW or MOOVE, you can request a home collection. You can find more information on the matter, in the Exchanges and Returns > Free returns via DPD PickUp Points or collection at home.
AT A PICK-UP POINT
If the delivery was made by DPD, you can issue the return at any Pickup in the DPD network. You can find more information on the matter, in the Exchanges and Returns > Free returns via DPD PickUp Points or collection at home.
For more information, check our Exchanges and Returns policy.
