How to Return

If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

Return conditions

Returns are only accepted within 30 days from the date of purchase: Items must be in their original condition and have all tags attached. Returns are only accepted within the same country where the purchase was made.

Returns via Pickup points

All returns must be made within 30 days of the purchase date

1. Prepare your package
Pack the items securely in the original packaging, if possible. Stick the return label provided in your order on your parcel. That will allow you to return it anywhere in any Pickup DPD point in Ireland.

2. Return your parcel
Find the nearest DPD Pickup points here. Take your parcel to the Pickup DPD point of your choice.

3. Return your parcel via Royal Mail PickUp Points
After confirming that all returned items are in good conditions, the refund will be processed within 7 to 14 working days, using the same payment method used for the purchase.

Returns of orders placed from 15/03/2024 onwards, will have the cost of 2.95 €, which will be deducted from your refund.

Can I return items from different orders in a single shipment?

Yes. You can return items from different orders in a single shipment. To do so, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).However, a return fee of 2.95 will be charged separately for each returned order.

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