If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

Return conditions

Returns are only accepted within 30 days from the date of purchase: Items must be in their original condition and have all tags attached. Returns are only accepted within the same country where the purchase was made.

Returns via Pickup points

1. Generate the return label:
You can return your order at a nearby SPS (Slovak Parcel Service) pickup point. You must access the SPS Website - https://webship.sps-sro.sk/?type=vratky to generate your return label by following these steps:

Step 1: Fill in the requested data:

-Parcel Tracking Number (Číslo zásielky)
-Zip Code (PSČ príjemcu na štítku)

Step 2: Click on the generate label button - Generovať štítok pre vrátenú zásielku.

2. Prepare your package.
Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.

Can I return items from different orders in a single shipment?

Yes. You can return items from different orders in a single shipment. To do so, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).

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RETURNS AND EXCHANGES - ONLINE

All returns must be made within 30 days of the purchase date.

1. Generate the return label:

You can return your order at a nearby SPS pickup point. You must access the SPS Website - https://webship.sps-sro.sk/?type=vratky to generate your return label by following these steps:

Step 1: Fill in the requested data:

  • Parcel Tracking Number (Číslo zásielky)
  • Zip Code (PSČ príjemcu na štítku)

Step 2: Click on the generate label button - Generovať štítok pre vrátenú zásielku.

2. Prepare your package.

Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.

When you make an exchange or return, you must comply with the following conditions:

  • All items must be in perfect conditions with the original labels;
  • The invoice must be enclosed in the package;
  • For hygienic reasons, swimwear must have the hygiene sticker as well as the original labels;
  • Exchanges and returns of reusable face masks are not accepted
  • Perfume returns will only be accepted if the original sealed package is kept.

Returns using our Pickup SPS network in Slovakia will be refunded within 7 to 14 business days after receiving your parcel in our warehouse, through the same payment method used when placing the order. As of 17th July 2023, the cost of the return will be deducted from your refund.