Without prejudice to the right of withdrawal granted to consumers and users and mentioned in point 8 of the Terms and Conditions governing the use of the website and the purchase of products online, Parfois accepts returns within 30 days from the delivery date, in accordance with the provisions of point 9 of the Terms and Conditions (section “Exchanges and Returns”).

Items must be in their original condition and retain all tags. Returns are only accepted in the same market where the purchase was made.

Please check the special return conditions here.

Returns must be arranged through the “Orders” section of your personal account or, if you made your purchase as a guest, through this link. If the return option does not appear, the return period may have already expired or the item may be included in one of the exceptions mentioned above.

Returns will have the cost of 2.95 €, which will be deducted from your refund. The refund will be processed using the same payment method used for the purchase once the items have arrived at our returns centre and it has been confirmed that they comply with the conditions of our return policy.

To return items via a drop-off point, the return label is already included inside the package. Once you have registered your return, you will receive further instructions on how to proceed with the return.

Returns will have the cost of 2.95 €, which will be deducted from your refund. This return option is available only for online purchases made in Ireland.

To register your return, please follow these steps:

• If you made your purchase as a registered customer, log in to your account and go to the "Orders" section.
• Select the order you wish to return and click on "Start a return".
• Then select the item(s), the reason for return, and choose the "Drop-off point" option.
• If you made your purchase as a guest, you can follow the same process by clicking here. Once the process is complete, the return label will be sent to your email. Please print the label, attach it to your package, and drop it off at a Mondial Relay Pickup point.

Once the return has been registered, further instructions on how to complete the return will be sent to you.

Please use the return label included inside the package and follow the instructions provided to drop off your parcel at the designated drop-off point.

You can find your nearest drop-off location here.

Please note that returns are accepted within 30 days from the delivery date, and items must be in their original condition, with all tags attached.

You can review the special return conditions here. If the return option does not appear for your order, it may mean that the return period has expired or that the item is included in one of the listed exceptions.

The refund will be processed using the same payment method used for the original purchase, once the items are received at our return centre and verified to comply with our return policy.

The 30-day return period mentioned above does not affect the consumer’s right to withdraw from the contract within the legally applicable period. For more information, please refer to our Terms & Conditions.