All returns or exchanges must be made within 30 days of the purchase date. Items can only be exchanged for items of the same reference.
As of 17th July 2023, the cost of the return request is 2.95 EUR, which will be deducted from your refund.
Pack the items securely in the original packaging, if possible.
Stick the return label provided in your order on your parcel. That will allow you to return it anywhere in any Hermes Pickup point in Germany.
Find the nearest Pickup points here https://www.myhermes.de/paketshop/
Take your parcel to the Pickup point of your choice.
After confirming that all returned items are in good conditions, the refund will be processed within 7 to 14 working days, using the same payment method used for the purchase. The cost of the return will be deducted from your refund.
When you make an exchange or return, you must comply with the following conditions:
Returns using our Pickup Hermes network in Germany will be refunded within 7 to 14 business days after receiving your parcel in our warehouse, through the same payment method used when placing the order. As of 17th July 2023, the cost of the return will be deducted from your refund.