If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

Return conditions

Returns are only accepted within 30 days from the date of purchase: Items must be in their original condition and have all tags attached. Returns are only accepted within the same country where the purchase was made.

Returns via Pickup points

As of 17th July 2023, the cost of the return request is 2.95 EUR, which will be deducted from your refund.

  1. Prepare your package.
    • Pack the items securely in the original packaging, if possible.
    • Stick the return label provided in your order on your parcel. That will allow you to return it anywhere in any Hermes Pickup point in Germany.
  2. Return your parcel.
    • Find the nearest Pickup points here.
    • Take your parcel to the Pickup point of your choice.
  3. The refund will be made after the reception of your return at our warehouse.
    • After confirming that all returned items are in good conditions, the refund will be processed within 7 to 14 working days, using the same payment method used for the purchase. The cost of the return will be deducted from your refund.

Please note that all returns must be made within 30 days of the purchase date.

Can I return items from different orders in a single shipment?

Yes. You can return items from different orders in a single shipment. To do so, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).

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RETURNS AND EXCHANGES - ONLINE

All returns or exchanges must be made within 30 days of the purchase date. Items can only be exchanged for items of the same reference.

As of 17th July 2023, the cost of the return request is 2.95 EUR, which will be deducted from your refund.

1. Prepare your package.

Pack the items securely in the original packaging, if possible.
Stick the return label provided in your order on your parcel. That will allow you to return it anywhere in any Hermes Pickup point in Germany.

2. Return your parcel.

Find the nearest Pickup points here https://www.myhermes.de/paketshop/
Take your parcel to the Pickup point of your choice.

3. The refund will be made after the reception of your return at our warehouse.

After confirming that all returned items are in good conditions, the refund will be processed within 7 to 14 working days, using the same payment method used for the purchase. The cost of the return will be deducted from your refund.

When you make an exchange or return, you must comply with the following conditions:

  • All items must be in perfect conditions with the original labels;
  • The invoice must be enclosed in the package;
  • For hygienic reasons, swimwear must have the hygiene sticker as well as the original labels;
  • Exchanges and returns of reusable face masks are not accepted
  • Perfume returns will only be accepted if the original sealed package is kept.

Returns using our Pickup Hermes network in Germany will be refunded within 7 to 14 business days after receiving your parcel in our warehouse, through the same payment method used when placing the order. As of 17th July 2023, the cost of the return will be deducted from your refund.