If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

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Returns of orders placed from 19/09/2025 onwards, will have the cost of 5.95 zł which will be deducted from your refund.

Return conditions

Returns are only accepted within 30 days from the delivery date: Items must be in their original condition and have all tags attached. Returns are only accepted within the same country where the purchase was made.

Return at a Parfois store

You can return your items for free at any of our authorized stores. Please remember that to make an in-store return, you must present the items in the specified conditions along with the invoice. You can check the list of authorized stores here - store locator.

Returns via Pickup points

All online returns must be made within 30 days from the delivery date.

Return at DPD Pickup Points:

  1. Prepare your package and remove all labels. Pack the products securely in the original packaging (if possible) and place the invoice inside the box.
  2. Deliver the return to one of the DPD Pickup Points. If the delivery was made by DPD courier, you will find a label in the package, which should be attached to the parcel. This will allow you to return the order at any DPD Pickup Point. You can find the nearest DPD Pickup Point here Go to the selected DPD point and deliver your return.

Return via Parcel Lockers INPOST:

  1. Prepare your package and remove all labels. Pack the products securely in the original packaging (if possible) and place the invoice inside the box.
  2. Visit the website: https://szybkiezwroty.pl/ a. Select the PARFOIS store and click - Return Now! b. Fill out the return form. c. Then, you will receive a 10-digit code for the parcel locker by email and SMS, which you need to write on the parcel.
  3. Go to the selected Parcel Locker and send the return by entering your code.

Can I return items from different orders in a single shipment?

Yes. You can return items from different orders in a single shipment. To do so, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).

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