I made the payment, but I still haven’t received the order confirmation. What should I do?
During the Black Friday period, the high volume of orders may cause a slight delay in receiving the confirmation email. If the payment was completed, the order will be processed automatically — even if the confirmation email takes a few hours to arrive.
We recommend that you:
If after this period you still haven’t received the email, please contact our customer support, providing the order number (if available) or the email used for the purchase, so we can verify the status of your order.
Campaign Period
The Black Friday campaign runs from 26/11/2025 to 30/11/2025, starting at 10 PM.
In Parfois physical stores, you will have access to Black Friday promotions from 27/11/2025 until 30/11/2025.
Are Black Friday products available online only?
No. The promotions are available both online and in Parfois physical stores, unless otherwise stated.
Can I reserve an item before the campaign starts?
It is not possible to reserve items. The promotions apply only during the campaign period and are subject to stock availability.
The item I wanted is sold out. Will it be back in stock?
Items are subject to availability at the time of purchase. Due to high demand, some products may sell out quickly, and restocking during the campaign is not guaranteed. We recommend adding your favourite items to your wishlist before the campaign starts and completing your purchase as early as possible to ensure availability.
Is the promotional price applied automatically in the cart?
Yes. During the campaign, the discounted price is shown directly on the product and applied automatically in the cart.
Can the promotions be combined with other discounts or codes?
No. Black Friday promotions cannot be combined with other campaigns, discounts, or promotional codes.
Do all prices already include the discount?
Yes. All prices shown during Black Friday already reflect the final promotional value.
In case of a return, how much will I receive?
You will receive the amount actually paid for the item — including the applied discount. * This amount may be reduced by return shipping costs, if applicable.
I placed an order before Black Friday. Can I receive the difference in price?
It is not possible to apply automatic price adjustments or refund the difference after the purchase. If the item is still available, you may return the original order within the communicated return period and purchase it again at the current price. Returns follow the general conditions indicated in the exchanges and returns policy.
The price shown at checkout is different from what I saw on the product page. What should I do?
In rare situations, a temporary error may occur in the price update during the checkout process, especially during high-traffic periods.
Parfois reserves the right to correct any pricing errors before completing the order processing.
Can the promotions be combined with other discounts or codes?
No. Black Friday promotions cannot be combined with other campaigns, discounts, or promotional codes.
Are delivery times the same during Black Friday?
No. During the Black Friday period, delivery times are adjusted due to the higher volume of orders. We recommend always checking the updated delivery times in Shipping Costs & Delivery Times.
Can delays occur due to the high volume of orders?
Yes. Despite all efforts to maintain the usual service level, slight delays may occur due to the high number of orders during this period.
Can I choose store pickup or a collection point?
During Black Friday, some stores may be temporarily unavailable for order collection. If this happens, it will be indicated in the store search tool during checkout. We suggest selecting another store or an available delivery method.
How can I track the status of my order?
You will receive an email notification as soon as your order is shipped by Parfois. It is also possible to track your order through your account on parfois.com. For guest purchases, you can check the status under Order Status or with the Virtual Assistant, available in the Contacts section.
Can I return items purchased during Black Friday?
Yes. The same return conditions apply to purchases made during Black Friday, as long as the items meet the usual requirements (unused, with the original tag, and within the return period).
Is the return period the same?
No. All purchases made from 17/11/2025 can be exchanged or returned until 27/12/2025, allowing more flexibility during the promotional period.
What amount will I receive in case of a return?
The refund is always made based on the amount paid at the time of purchase — the price already includes the Black Friday discount.
Can I exchange online purchases in-store?
Yes, at authorized Parfois stores. All exchange and return services remain active during the campaign, following the usual policies. Online purchase returns cannot be made in outlet stores.
If I make an exchange, do I keep the discount on the new item?
If the exchange is made for the same item due to a quality issue or simply a size change, the discount will be maintained. However, if the exchange is for the same model in a different color or for a different item, the discount will not be applied to the new product.
I paid, but the payment is showing as pending. What should I do?
If the payment has already been completed but appears as “pending,” there is no need to worry — the order will be processed normally as soon as the payment is confirmed.
Available payment methods
All usual payment methods remain active.
Is it possible to request gift wrapping during Black Friday?
Yes. Simply mark the item as a “Gift” in the shopping cart. The order will be shipped with gift wrapping and a price-free receipt, ideal for gifting. Only one gift wrapping per order is provided, not per item marked as a gift.
How can I make sure I don't miss the best offers?
We recommend subscribing to the Parfois newsletter and enabling app notifications, with consent to receive push alerts. This way, you’ll be among the first to know when the Black Friday promotions become available. Offers and discounts are valid only during the indicated period and while stocks last.
