If your purchase did not meet your expectations, we offer the possibility of a return. We explain in detail the conditions and various options available for returning your items.
Returns are only accepted within 30 days from the date of purchase:
Items must be in their original condition and have all tags.
Returns are only accepted in the same market where the purchase was made.
You can return items from online purchases made at parfois.com as well as online purchases made directly at one of the Parfois stores.
You can return your items free of charge at any of our stores.
Remember that to return items in-store, you must present the items in the specified condition along with the receipt.
You can check the nearest Parfois store using our
store locator.
You can return items using the return label provided with your order by dropping off the package at a collection point.
This return option is
free of charge and available only for online purchases.
Follow the instructions below and drop off the return package at the indicated courier collection point:
1. Prepare your package
Securely pack your items, preferably in the original packaging.
2. Send your return
Drop off the package at one of Poste Italiane's collection points.
If delivery was made through Poste Italiane, you will find a label in your package that allows you to return your order to any Poste Italiane collection point. Attach it to the package before returning it. Find the nearest collection point here: https://www.poste.it/cerca/index.html#/
Visit a Poste Italiane collection point and drop off the package.
Yes. You can return items from different orders in a single shipment. To do this, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).
