If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

Return conditions

Returns are only accepted within 30 days from the date of purchase: Items must be in their original condition and have all tags attached. Returns are only accepted within the same country where the purchase was made.

Return at a Parfois store

You can return your items for free at any of our authorized stores. Please remember that to make an in-store return, you must present the items in the specified conditions along with the invoice. You can check the list of authorized stores here.

Returns via Pickup points

All returns must be made within 30 days of the purchase date. Please fill out the form below to receive your return label.

Please do not return the item on your own. Follow our return process to ensure a smooth and hassle-free experience.

Can I return items from different orders in a single shipment?

Yes. You can return items from different orders in a single shipment. To do so, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).

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RETURNS AND EXCHANGES - ONLINE

All returns must be made within 30 days of the purchase date.

To request the return of your order, please contact our customer support team at mail [email protected].

When you make an exchange or return, you must comply with the following conditions:

  • All items must be in perfect conditions with the original labels;
  • The invoice must be enclosed in the package;
  • For hygienic reasons, swimwear must have the hygiene sticker as well as the original labels;
  • Exchanges and returns of reusable face masks are not accepted
  • Perfume returns will only be accepted if the original sealed package is kept.

If you decide to return your order at a pickup point, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.