All returns must be made within 30 days of the purchase date.
You must access the Spring platform to generate your return label https://parfois.returningtechnology.com/main/step1
Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.
Go to a Pickup Royal Mail network point and deliver your order.
When you make an exchange or return, you must comply with the following conditions:
If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.
Returns of orders placed from 01/06/2024 onwards, will have the cost of 2.95 £, which will be deducted from your refund.