If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.
Without prejudice to the right of withdrawal granted to consumers and users and mentioned in point 8 of the Terms and Conditions governing the use of the website and the purchase of products online, Parfois accepts returns within 30 days from the delivery date.
Items must be in their original condition and retain all tags. Returns are only accepted in the same market where the purchase was made.
Please check the special return conditions here.
The returns will have the cost of 2.95 £, which will be deducted from your refund, and must be arranged through the “Orders” section of your personal account or, if you made your purchase as a guest, through this link. If you do not see the return option, the return period may have expired or the item may be included in one of the exceptions mentioned above.
The refund will be processed using the same payment method used for the purchase once the items have arrived at our returns centre and it has been confirmed that they comply with the conditions of our returns policy.
To return items via a drop-off point, you must first generate a return label and then drop off the package at your preferred location within the Royal Mail Pickup network.
Returns will have the cost of 2.95 £, which will be deducted from your refund. This return option is available only for online purchases made in the United Kingdom.
To generate your return label, please follow these steps:
Once you have registered your return, you will receive further instructions on how to proceed with the return.
Please note that returns are accepted within 30 days from the delivery date, and items must be in their original condition, with all tags attached.
You can review the special return conditions here. If the return option does not appear for your order, it may mean that the return period has expired or that the item is included in one of the listed exceptions.
The refund will be processed using the same payment method used for the original purchase, once the items are received at our return centre and verified to comply with our return policy.
The 30-day return period mentioned above does not affect the consumer’s right to withdraw from the contract within the legally applicable period. For more information, please refer to our Terms & Conditions.
All returns must be made within 30 days of the purchase date.
You must access the Spring platform to generate your return label https://parfois.returningtechnology.com/main/step1
Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.
Go to a Pickup Royal Mail network point and deliver your order.
When you make an exchange or return, you must comply with the following conditions:
If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.
Returns of orders placed from 01/06/2024 onwards, will have the cost of 2.95 £, which will be deducted from your refund.
