RETURNS AND EXCHANGES - ONLINE

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Returns of orders placed from 01/06/2024 onwards, will have the cost of 2.95 £, which will be deducted from your refund

All returns must be made within 30 days of the purchase date.

1. Generate the return label

You must access the Spring platform to generate your return label https://parfois.returningtechnology.com/main/step1>

Step 1: Fill in the requested data: Box number “CXEXP…” or the tracking number (visible on the original shipping label) and your zip code;
Step 2: Select the items you will return;
Step 3: Fill in your personal details;
Step 4: Generate the label and print.

 

2. Prepare your package

Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.

3. Return your parcel via Royal Mail PickUp Points

Go to a Pickup Royal Mail network point and deliver your order.

When you make an exchange or return, you must comply with the following conditions:

  • All items must be in perfect conditions with the original labels.
  • The invoice must be enclosed in the package.
  • For hygienic reasons, swimwear must have the hygiene sticker as well as the original labels.
  • If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.
  • Perfume returns will only be accepted if the original sealed package is kept.

If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.

Returns of orders placed from 01/06/2024 onwards, will have the cost of 2.95 £, which will be deducted from your refund.