If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

Return conditions

Returns are only accepted within 30 days from the date of purchase: Items must be in their original condition and have all tags attached. Returns are only accepted within the same country where the purchase was made.

Return at a Parfois store

You can return your items for free at any of our authorized stores. Please remember that to make an in-store return, you must present the items in the specified conditions along with the invoice. You can check the list of authorized stores here - store locator.

Returns via Pickup points

1. Prepare your label:

 

You must access Mondial Relay platform to generate your return label - https://retours.mondialrelay.com/d/E1PARFOI/?SiteId=Parfois.


Here you can find the nearest pickup point - https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi/.


Step 1: Fill in the fields below:

Email / Email confirmation

First name and Last name

Customer's address

Country / Postal Code / Town

Weight (customer can find this information on the shipping label)


Step 2: Click on "Get Mon Etiquete"

 


2. Prepare your package:

 

Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.


3. Return your parcel via Mondial Relay Points in France:

 

Go to a Pickup Mondial Relay network point and deliver your order. The refund will be made through the same payment method you used when placing your online order.

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