TERMS & CONDITIONS
You can consult the terms and conditions in your native language here.
The present Terms & Conditions (together with the Privacy and Cookie Policy) establish the conditions that determine the use of this website https://www.parfois.com/en/si/home/ and regulate the conditions of the product purchase process in it, always being accessible on the website.
Parfois invites you to carefully read the content of the Terms & Conditions, of the Privacy and Cookie Policy before using the website.
To place an order on the website you must be at least 18 (eighteen) years old or, if you are a minor, have the authorization of your parents or legal representatives to hire under legal terms. When you use this website, you declare that you fulfil these conditions.
The present Terms & Conditions may be changed at any time, and in this situation, we will post on the website an updated version. The use of the website as well as the conclusion of the contract, after Parfois has published a new version of the Terms & Conditions, will be subject to this new version of the Terms and Conditions in force, which must be expressly accepted prior to the submission of the order.
The following Terms & Conditions regulate the sale of the products presented on the website by the Company:
- Modessa Polska Sp. z o.o, hereinafter identified on the website by the brand “Parfois”
- Headquarters: Ul. Plac. Powstańców Warszawy 2A,
00-030 Warszawa
POLSKA
- NIPC 946 25 74 148 registered at the Commercial Registry Office under the number 324054
Website: https://www.parfois.com/en/si/home/
The information or personal data you provide to us is processed in accordance with our Privacy Policy. Please read our Privacy Policy for more details.
By registering on the website, you must ensure that the mandatory information provided is correct and complete. We request that you inform Parfois of changes in your identification data, such as postal address, email address, and other contact details, by updating your personal information on the website without delay.
The website allows you to make a purchase through the "Buy as a Guest" feature not being necessary for this purpose to register. Either way you should ensure that the mandatory information provided is correct and complete. Only personal data strictly necessary to execute your request are requested, which will only be used for this purpose.
By using the website, you are bound not to make false or fraudulent orders, and Parfois may, if it considers that an order of this nature has been carried out, proceed to cancel it and inform the competent authorities.
Contact Us HERE
The information contained in these Terms & Conditions and the information contained on this website constitute an offer for sale. A contract for the purchase of a product between us is formed after you have placed your order and received an email from us confirming that we have received your order.
To order one or more products available on the website, you must follow the following procedures:
You may proceed with the Purchase, as a Guest ("Buy as Guest") or by creating an account ("New Customer") or, if you already have an account, by logging in with your email address and password, or by accessing via Facebook or Google.
(I) Buy as a Guest
If you choose to "Buy as a Guest", you will have to complete the checkout form so we can deliver the order, which should include the following information:
(II) New Customer Registration
If you choose to register as a "New Customer", you will have to complete a form available here, which should include the following information:
After you filled in information mentioned in option I or option II above, , you must select the Method of Delivery of the product, in accordance with the provisions of Section 6 below. You should then choose one of the Payment Methods available (see Section 5 below). Finally, you should click on "Confirm Payment".
In order to "Confirm Payment", you must first accept the present Terms & Conditions.
Once the order is finished, Parfois will send you an "Order Confirmation" email. This email is a mere automated proof, which means that we have received your order, and in which information about the number and date of the order, method of delivery and payment, delivery and invoice address, product price, shipping cost, product identification and its basic characteristics is provided.
Always make sure to review your purchase before clicking "Confirm Payment". Before clicking on "Confirm Payment" you have the possibility to edit any information you entered, such as the shipping or invoice address, payment information, or to add, change or remove products in the "Basket".
You can always access your purchase history, which contains information on number, date and order status, product identification and its basic characteristics, respective price and shipping costs, payment method used, selected delivery method and invoice address on the Parfois website under "My Account".
The purchase invoice will be sent to your email address.
Once your order has been shipped, you will receive an email confirming that the product has been shipped (“Shipment Confirmation”). Your order details will be attached to this Shipment Confirmation. In addition to your order and our Order Confirmation, the contract for the purchase of the product between us includes these Terms & Conditions, which are available to you on the Website and will also be provided to you before concluding the payment of your order.
The Order Confirmation and the Shipment Confirmation have been sent to your email address and these Terms & Conditions have been made available to you on the website.
In case of difficulties with your order, you can always contact Parfois via the Customer Service Department through the contact form available at here. If you discover an error in your order after payment has already been made, please contact our Customer Service Department to have the error corrected immediately, using the contact details mentioned above.
We will always do our best to process all orders, but there may be exceptional circumstances (e.g. a large number of orders resulting in an out-of-stock of a particular product) which may lead to a situation where we have to refuse to process an order, in part or in full, after you have already received an Order Confirmation. In view of the above, we reserve the right to do so at any time if such exceptional circumstances arise. In the event of such exceptional circumstances, we will notify you of our (partial or total) withdrawal from the contract and we shall not be liable to you or to any third party for such withdrawal, even after we have sent the Order Confirmation.
We shall not be obliged to deliver any products which may have formed part of your order and which are the subject of our withdrawal pursuant to the preceding paragraph unless the shipment of such products has been confirmed in a separate Shipment Confirmation. Parfois will inform you of the unavailability and will reimburse you the amount you may have paid, within a maximum period of 14 (fourteen) days from our notification.
We reserve the right to remove any product from this website at any time and to remove or modify any material or content. We shall not be liable to you or to any third party for the removal of any product from this website or for the removal or modification of any material or content from this website.
The price of the products will be as set out on our website at all times, except in the case of an obvious error. We are committed to ensure that the prices displayed on the website are correct, however obvious errors may occur. If we discover an apparent error in the price of any products you have ordered, we will notify you and we will contact you as soon as possible, explain the error, present you with the correct price, and provide you with the opportunity to confirm or cancel your order. If we are unable to contact you, we will not process the order, the order will be deemed cancelled and any amounts paid will be fully refunded.
The prices paid for the products you order are those displayed on this website, at the time that the order is placed, including VAT at the legal rate of Parfois headquarters in force, but excluding shipping costs that will add to the value of the order placed.
Prices are displayed in the currency of the selected country based on the geographical location of your IP address.
However, you may, at any time, enter the website of Parfois another geographic location, by typing its address directly in the browser.
Please note that when changing the country, it is possible that prices and shipping costs change, and prices of the selected country will apply. We only deliver to the country where the purchase was made. It is not possible to make a purchase in one country for delivery in another.
The shipping costs will be charged according to the values indicated on the website, calculated, namely, according to the selected shipping method.
You will always be informed, concisely, prior to the completion of the order, about the total price of the product, which includes the price, all taxes and charges, additional transport costs, shipping costs or any other costs that may exist.
Parfois reserves the right to change the prices of products and shipping costs at any time, without affecting, however, the orders in respect of which the Order Confirmation has already been sent.
Promotional codes are codes or words coded as "Discount Coupons" which, for example, may offer you discounts on certain products, in your entire order, or may represent the offer of shipping costs. Promotional codes only apply to purchases made on the Parfois website and can only be used in the country where the purchase was made.
In order to take advantage of promotional codes, you must make sure that you enter the code in the appropriate space when making the payment. If you do not apply the promotional code at that time, you will not be able to use the promotional code in that purchase, without prejudice to being able to use it in a subsequent order, subject of course to the conditions of use of each promotional code.
In the case of online sales assisted by an employee in a physical store, payment can be made through “pay by link” or by cash.
Payments can be made through Visa, Mastercard, Maestro, Paypal, Klarna PoT, Google Pay and Apple Pay.
All orders are processed in the local currency of the respective country of purchase. In the event that your bank account is in another currency, the exchange rate used for debiting your account will be automatically determined by the Bank/ Paypal and not by Parfois.
Credit cards are subject to verification and authorization by the card issuer. If the issuer does not authorize payment, we will not be liable for any delay or failure in delivery and we will not be able to enter into a contract with you.
- Visa, Mastercard, Maestro Cards
In order to reduce the risks of unauthorized access, your credit card data will be encrypted using Secure Socket Layer (SSL) protocol and verified by Digicert, as best explained in the Privacy Policy.
If payment is made using a credit card, a pre-authorization will be made to ensure that you have sufficient funds to complete the transaction.
After selecting the credit payment option, you must enter the necessary data of your credit card, namely the cardholder name, the type of credit card, the number, validity and security code of the card and, then click "Confirm Payment".
In case the payment is not authorized, no charge will be made.
- Paypal
In case the payment is made via Paypal the debit will be made after clicking on "Confirm Payment".
- KLARNA (PAY OVER TIME)
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice: https://www.klarna.com/international/privacy-policy/.
- Google Pay
With Google Pay, it's possible to make purchases using credit or debit cards stored in your Google account.
- Apple Pay
Apple Pay provides a payment method which could be confirmed through Touch ID or Face ID authentication.
Notwithstanding the provisions of Section 3 above with respect to consideration of product availability and except in exceptional circumstances, we will attempt to ship an order consisting of the product(s) specified in each Order Confirmation as soon as possible. In any event, within a maximum period of 30 days from the date of the Order Confirmation. However, delays may occur for reasons such as product customization, unforeseen circumstances or delivery area.
For the purposes of these Terms & Conditions, "delivery" shall be deemed to have been made or an order "delivered" as soon as the products have been physically delivered to you or to a third party specified by you, as evidenced by a signature of receipt of the order at the agreed delivery address.
All products are only available for delivery in Slovenia. Deliveries are not done to post offices.
All orders will be delivered to the address that you specified for delivery when you placed your order.
Orders will only be sent after confirming the availability of the stock and after the confirmation of the payment, being sent by Parfois partner companies, namely DPD, Inpost (BENELUX), who will handle the delivery of your order through the respective offices closest to your geographical location. You can find more information about these companies by consulting the followings links: https://www.dpd.com/lu/en, https://inpost.eu/
Slovenia
When placing the order, we will ask you to choose the shipping method that you want.
The final value of your order will always indicate clearly and precisely, the supported value of shipping costs.
Orders will be shipped and delivered only on working days.
If Parfois is unable to comply with the deadline for delivery of the order, it will inform you of this situation, granting you the option to continue with the purchase, establishing a new delivery date, or cancel the order, with full refund of amounts paid, within a maximum period of fourteen (14) days from the date of knowledge of the unavailability.
In cases where the transportation of your order is carried out by DPD and the order cannot be delivered, by any fact that it is not attributable to Parfois or DPD, a notice will be left on your mailbox indicating where and when you can pick up the order or you will be contacted, via the e-mail or phone number that you indicated to Parfois, to schedule a delivery date.
If, after 7 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we will assume that you wish to terminate the contract and the contract will be terminated. As a consequence of the termination of the contract, we will refund to you all payments received by us from you, including delivery charges (other than any additional charges arising from your choice of any delivery method other than the cheapest ordinary delivery method offered by us), without undue delay and in any event within 14 days of the date on which we consider the contract to have been terminated. Please note that additional costs may be incurred for transportation, storage and delivery attempts, which we have the right to pass on to you.
If for any reason you want to return a product, you can do so freely, without any penalty and without justification, within 14 (fourteen) days from the day when you or a third party other than the carrier specified by you physically receives / accepts the product(s), or, in the case where several products of one order are delivered separately, within 14 (fourteen) days from the day when you or a third party other than the carrier specified by you physically receives/accepts the last product. When applicable to the market we inform you that the personalized product is exclusively designed and manufactured for your purchase. Therefore, the right of withdrawal does not apply to such personalized products in accordance with point 2 of Article 135 of the Slovenian Consumer Protection Act (“ZVPot-1"), and neither does our voluntary return policy (Section 9).
In order to exercise your withdrawal, you must notify Parfois of this intention by means of an unequivocal declaration of withdrawal (e.g. by letter sent by post or email), and you may use one of the following contacts:
If you choose to submit the withdrawal by electronic means the free withdrawal form template or any other unequivocal statement of the withdrawal through the website, Parfois will send you, without delay and within a maximum of 24 hours, on a durable medium (eg by email) a notice of receipt of the withdrawal statement.
In order to comply with the withdrawal period, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this contract, we will refund all payments received from you, including the cost of delivery to the original delivery address (excluding any additional costs arising from your choice of any delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event no later than 14 days from the date on which we are notified of your decision to withdraw from this contract. We will make such a refund using the same payment method that you used for the original transaction.
Notwithstanding the foregoing, we may withhold payment of the refund until we have received the products back, or until you have provided proof that you have sent the products back.
You may send back the products without undue delay and in any event no later than 14 days from the date on which you notify us of your withdrawal from this contract. The time limit is met if you send the products back before the expiry of the 14-day period. Provisions regarding the products and how to return the products are set out in the Section 10 "General provisions regarding returns / withdrawl / exchange".
You are only liable for any diminished value of the products if the diminished value is the result of handling not strictly necessary to establish the nature, characteristics and performance of the products.
You can only exchange a product with the same reference, in person at Parfois stores duly identified on the website here for making exchanges. Product exchanges must be made within 30 (thirty) days from the day in which Parfois delivered the product to you directly or to a third party indicated by you. Exchanges of personalized items (according to the consumer’s specifications) will not be accepted.
You must keep and present the receipt of the purchase when you exchange the product and keep the product so that it can be returned in proper conditions of use, still containing the label, not exceeding the handling that is usually allowed in a commercial establishment, intact and in its original packaging.
Returns of goods purchased online with the assistance of an employee in the physical store, using a mobile device, for which payment is made by cash, must be made in a physical store.
Regarding the exchange please also see the Section 10 “General provisions regarding returns withdrawl / exchange” below.
Parfois allows you to return any item within thirty (30) days of the purchase date. Returns will be accepted only where the products have not been used and have their original tags. To make a return, you should have your original proof of purchase. Therefore, Parfois cannot accept the return of used or damaged items. Returns of personalized items (according to the consumer's specifications), will not be accepted.
In the event that you return the goods within the 30 days from the day the Parfois delivered the product to you directly or to a third party indicated by you, but after the withdrawal period has expired, you will only be refunded the amount paid for the said products, which means that the delivery costs will not be refunded. If you notify us of your intention to withdraw from the contract after the legal withdrawal period, you must in any event deliver the products to us within 30 days after they were delivered.
Regarding the returns please also see the Section 10 “General provisions regarding returns withdrawl / exchange” below.
Your right of withdrawal, return of the product or exchange of the product applies only to products that are returned in the same condition as when you received them. We are not obliged to reimburse you for the value of the product that has been reduced due to your handling of the product beyond what is necessary to establish the nature, characteristics and performance of the goods. Therefore, please return the products in or including all original packaging, instructions and other documents accompanying the products, if any.
Return methods: In the event of withdrawal, return of the product or exchange of the product you have the following options:
(i) Free returns via DPD PickUp Points
Pack the items securely in the original packaging, if possible.
If the delivery has been made by DPD carrier, along with the order you will find a label, which will allow you to return it at any Pickup DPD network, which you must stick on your parcel.
Get to know here the nearest Pickup point: https://www.dpd.com/si/.
Go to a Pickup DPD network point and deliver your order.
If you have any questions, you can contact us the contacts listed in the customer service section available on our website.
Parfois is responsible for non-conformity of the products purchased on the website in accordance with the provisions of the ZVPot-1.
For this, Parfois is liable for any non-conformity existing at the time of delivery of the products which becomes apparent within 2 (two) years of delivery of the products. The non-conformity of the products shall be presumed to exist at the time of delivery if it becomes apparent within 1 (one) year of the
delivery of the products, unless Parfois proves otherwise or unless the presumption is incompatible with the nature of the products or the nature of the non-conformity.
You can exercise your rights under the non-conformity if you notify us of the defect within 2 (two) months of the date on which you discovered the defect. In your notification, please describe the defect in detail and, if necessary, give us the opportunity to inspect the product. We will respond to your notification (including whether or not the existence of the non-conformity is disputed) within 8 (eight) days and, if the existence of the non-conformity is disputed, resolve your claim.
If, after examining the product, Parfois verifies that there is a lack of conformity of the purchased product, the customer in the order set out in this section, is entitled to:
For products covered by a mandatory warranty, Parfois provides the possibility to exercise the rights arising from the ZVPot-1 regarding the mandatory warranty.
Your Parfois timepiece is covered by our warranty against any defects in manufacturing for a period of 12 months from the date of purchase. The warranty covers the watch movement and does not cover:
The warranty is offered in accordance with the current legislation to be valid:
Download Instructions: https://www.parfois.com/on/demandware.static/-/Library-Sites-ParfoisSharedLibrary/default/dw42d217c8/ContentManagement/Documents/Watch_Warranty.pdf
If the products covered by the mandatory warranty do not meet the specifications or do not have the characteristics stated in the warranty document or advertising message, the consumer may first request that the defects be rectified. If the defects are not rectified within a total of 30 (thirty) days from the date on which the manufacturer or the authorized repairer received the consumer's request for rectification, the manufacturer must replace the goods free of charge to the consumer with identical, new and faultless goods.
If the manufacturer fails to repair or replace the goods with new goods, the consumer may claim a full refund of the purchase price from the manufacturer or a proportionate reduction of the purchase price.
The consumer may claim reimbursement of the amount paid from the manufacturer if the non-conformity occurs less than 30 (thirty) days after delivery of the goods.
The products that Parfois sells often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and colors, are not considered defects or lack of conformity. Rather, you should expect their presence. Such characteristics are unavoidable and should be accepted as part of the individual product appearance.
Personalized product is exclusively designed and manufactured for your purchase. Due to the unique nature of these products and the fact that the preview is generated by digital software, there may be variations in color, actual sizes, and textures compared to what is displayed on the screen.
The sale of 925 silver products on the website is carried out in compliance with Slovenian Act on Precious Metal Products , which regulates and specifies the technical requirements to be met by precious metal products in circulation, the procedures for determining and certifying the conformity of products, the labelling of products, the circulation of products and the control of products, with regard to the information procedure pursuant to Directive (EU) 2015/1535 of the European Parliament and of the Council of 9 September 2015 laying down a procedure for the provision of information in the field of technical regulations and of rules on Information Society services. All the 925 silver products available on the website bear the corresponding hallmarks and responsibility marks. Notwithstanding that, based on the low weight of a metal, certain pieces of jewelry may bear no marks (hallmarks). You can check the type of precious metal used, the corresponding hallmarks, the weight of the metal and the type of gemological metals used after opening the image of the product you wish to purchase, in the “Product details” section. The weight being referred to in the description of each piece relates to the weight of the metal used solely in the composition of the piece. Some pieces may also show variations in weight. In case of doubts regarding the authenticity of the marks, the buyer may draw on the services offered by hallmarking laboratories for verification purposes. You can view the legal hallmarks in Portugal on the table available at https://www.incm.pt/portal/uco_marcas.jsp. To find out about the daily quotation of precious metals, in particular gold and silver, please visit the links that appear at the bottom of the website https://bpstat.bportugal.pt/conteudos/quadros/2033, or simply click on this link http://www.lbma.org.uk/precious-metal-prices. This sale is managed through Barata & Ramilio S.A., NIPC 500 590 753, CAE 47770.
All copyright, trademark and other intellectual property rights in the materials or content that are provided as part of the website are at any time owned by Parfois or the licensor, so you may only use such material in the manner expressly authorized.
This does not prevent you from using the website, to the extent necessary, to copy the information relating to your order or contract data.
The applicable law requires that the information or notifications sent are in writing. By using this website, you agree that the notifications sent by the Parfois are sent electronically.
For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other notices sent electronically satisfy the legal requirement that such notices are in writing. This condition will not affect the rights recognized by law.
In case of doubt about these Terms & Conditions, you can contact Parfois through the contact form available on the website here
Customer service hours are from Monday to Friday from 10:00am to 7pm and you can contact our department through the contacts page available here
Email: contact@parfois.com
Telephone (+48) 800 007 123
Calls may incur additional charges beyond the basic rate, depending on the service provider.
FREE SHIPPING
Each time there is a Free Shipping campaign, it applies to all orders shipped to Slovenia.
BLACK FRIDAY
All online purchases made during Black Friday campaign are covered by the exchanges and returns policy available on parfois.com. After the end of the campaign, the discount won’t be applicable anymore.
SPECIAL PRICES
Whenever there is a "Special Prices" promotion, information about dates and discounts will be provided directly on the product and on the homepage. All products purchased under the "Special Prices" campaign are covered by the exchanges and returns policy available on parfois.com. After the end of the campaign, the discount will no longer be applicable.
You can cancel your account at any time, by deleting it using the app or website. In any case, enter the app and, after identifying yourself, select the ""account"" option, then select ""my account"" and click ""delete your account."" If that is your intention, answer the question ""are you sure you want to delete your account?"" By clicking ""yes, thank you. I want to delete it. "" You will then receive an email to confirm the removal of your account.
Deleting your account does not completely delete your details. Parfois is subject, by law, to the temporary retention of certain data (mainly relating to name, order history and transactions carried out) for a certain period, and once this period is over, your data will be deleted.
Deleting the account prevents access to all its features and benefits but does not imply or affect the cancellation of our newsletter or of any type of marketing and advertising communications by prior consent. To stop receiving our newsletter or other marketing and advertising communications, please select the contact removal option (""unsubscribe"") provided in the communication sent (newsletter / other communications).
We also remind you that the removal of your account does not affect any rights that Parfois may claim from you, in particular the right to payment / refund of outstanding amounts or the fulfilment of any other duties and obligations in favor of Parfois. After deletion, if you wish to re-register, please go through all the necessary steps again, re-entering your details to create a new account. For more information on how we process your personal data, please see our Privacy Policy here.
Parfois will make every reasonable effort to fulfil its obligations.
However, it cannot be held liable for non-compliance or delay in complying with any of its obligations, which are due to events that are beyond its control ("Force Majeure").
By Force Majeure motives it is understood any unforeseeable and / or irresistible facts, act, event, happening, fault, omission or accident or any other outside the will and beyond our control, including, but not limited to, the following:
Parfois' obligations derived from the Contracts shall be deemed to be suspended during the period in which the Force Majeure occurs, thereby benefiting Parfois from an extension of the time limit for fulfilling those obligations, for a period equal to the duration of the Force Majeure period.
Parfois will use all reasonable means to terminate the Force Majeure motives or to find a solution that will enable it to comply with its obligations under the Contract, despite Force Majeure motives.
Links to other websites and / or third-party materials referenced on the website are provided solely for the purpose of obtaining information, and Parfois does not have any control over the content of these websites or materials and therefore cannot be held responsible for any damages or losses resulting from the use thereof.
If any of these Terms & Conditions or any provision of this contract is declared null and void by a firm decision of the relevant authority, the remaining Terms & Conditions shall remain in force without being affected by the said declaration of nullity.
All matters relating to the application or interpretation of the present Terms & Conditions and any dispute resulting from the interpretation, validity or breach of contract between the parties shall be subject to the jurisdiction of the competent Slovenian courts.
To such disputes will be applicable, with express resignation to another, the Slovenian law.
The consumer may lodge a written complaint at any Parfois store in Slovenia, send it to the registered office; Rua Do Sistelo, 755 - Lugar de Santegãos | 4435 - 429 Rio Tinto or email: contact@parfois.com
The complaint must be clear and understandable and must state the facts on which the complaint is based. If the complaint is incomplete, incomprehensible or unclear, Parfois shall invite the consumer to complete the complaint and shall give the consumer a deadline of 8 days to complete the complaint. The invitation to complete the complaint shall suspend the time limit for the resolution of the complaint.
Parfois will decide on the complaint as soon as possible or at the latest within 15 working days of receipt of a complete, comprehensible and clear complaint. This time limit may be extended due to the complexity of the complaint, in which case Parfois will inform the consumer in due time and set an estimated date for the final resolution of the complaint.
In case you have been dissatisfied with the purchase of the product or with the service provided on the Parfois website, you may also, without prejudice to the right to submit the dispute to the appraisal and decision of a court to appeal to one of the alternative consumption dispute settlement entities, at or https://webgate.ec.europa.eu/odr.
The alternative dispute settlement entities currently in existence are as follows: https://www.gov.si/assets/ministrstva/MGTS/Dokumenti/DNT/varstvo-potrosnikov/Seznam-izvajalcev-izvensodnega-resevanja-potrosniskih-sporov.docx
