When returning an online purchase, the refund will be processed using the same payment method used for the purchase. Please note that after the return, the amount will be refunded within a maximum of 14 days after the date of receipt of your order, depending on your bank. If, after this period, you have not yet received the refund, you should contact your bank to help expedite the process. You can find more details about the Exchange and Return Policy in the terms and conditions.

When will I receive my refund?

Once we process the return of your items at our warehouse, we will proceed with the refund. The refund will be issued within a maximum of 14 days, using the same payment method used for the purchase.

I canceled the card I used for the purchase. How will I receive my refund?

The refund will always be processed using the same payment method used for the purchase. If the card used is no longer available, we recommend that you contact your bank.

How can I access the refund invoice?

The refund invoice is available in your personal area or sent by email. If you do not receive it, please contact us to receive a duplicate.

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