If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items.

If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

Return conditions

Returns are only accepted within 30 days from the date of purchase:

Items must be in their original condition and have all tags attached.

Returns are only accepted within the same country where the purchase was made.

Returns via Pickup points

Free Returns at Fancourier Drop-Points:

1. Prepare your package and take off all labels.
Pack the items securely in the original packaging (if possible) and insert the invoice inside the box.

2. Go to the website https://retur.fancourier.ro/generare-retur-puncte-fixe/1603507

a. Fill out the return form.
b. Afterwards, an address card and return number will be sent to your email address. You can then print it out and put it on the parcel.

3. Deliver your return.
Go to your preferred drop-off point (https://www.fancourier.ro/en/fan-locations/).

Please note that all returns must be made within 30 days of the purchase date.

Can I return items from different orders in a single shipment?

Yes. You can return items from different orders in a single shipment. To do so, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).

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RETURNS AND EXCHANGES - ONLINE

All returns or exchanges must be made within 30 days of the purchase date.

1. Go to a Parfois authorized store in Portugal.

Choose one of our authorized stores that accepts returns and exchanges. Please check the eligible stores with the following information:
- Returns & Exchanges

You can check the list of authorized stores here.
All returns should be made in the same country of purchase.

2. Bring the items you want to return or exchange.

In order to change or return an article, you must present the invoice of your purchase. If you do not have the invoice of your online order, you can request a copy by sending an email to contact@parfois.com

3. The refund will be processed using the same payment method:

After the return registration, the refund request will be inserted, using the same payment method used in the order registration. If your payment has been made by Multibanco or MBWay, on the following 48h you will receive a contact from our services asking you the IBAN, for reimbursement by bank transfer.

All returns must be made within 30 days of the purchase date.

1. Prepare your package

Pack the items securely in the original packaging, if possible.

2. Return your parcel

a) Via DPD PickUp Points

If the delivery has been made by DPD carrier, along with the order you will find a label, which will allow you to return it at any Pickup DPD network, which you must stick on your parcel.

Get to know here the nearest Pickup point: https://www.dpdgroup.com/si/mydpd/parcel-shops.

Go to a Pickup DPD network point and deliver your order.

When you make a change or return, you must comply with these conditions:

  • All items must be in perfect condition with the original labels and the purchase invoice;
  • For hygienic reasons, swimwear must have the hygiene sticker. If you want to return this type of item, it is mandatory to have the label and the hygiene sticker;
  • Exchanges and returns of reusable face masks are not accepted;
  • If you choose a different courier from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery;
  • Exchanges or returns of personalized items (according to the consumer's specifications), will not be accepted.
  • Perfume returns will only be accepted if the original sealed package is kept.

The refund will be made within a maximum period of 14 days, through the same payment method you used when placing your online order.
If the payment has been made by Multibanco our customer service team will contact you to register your IBAN for refund by bank transfer.