General Info

Shop at parfois.com

Select the products you love by navigating the menu options (New In, Collection, Top Choices etc.) or by using the search tool. You can add any product directly to your shopping bag from any product grid, or if you want to check more details just click on the photo. After choosing your favourite colour and size and clicking "add to bag", you can either choose to continue shopping or initiate the checkout. To checkout you can either login/sign in, or continue as a guest. Choose a shipping option, select a payment method and confirm the order.

Online Available Countries

The countries listed below are available for online shopping:

Andorra, Austria, Belgium, Croatia (except Islands), Czech Republic, Denmark, Spain, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, United Kingdom, United States of America.

Security

Parfois makes a commitment of responsibility for all visitors to the website, protecting personal information based on the encryption of data transmission through a secure HTTP (HTTPS://) with Digital Certificate Digicert.

Customer Service Hours

You can contact our Online Customer Service Team all working days, from 8am to 6pm GMT. We will try to answer your questions as quickly as possible.

Email: customer.support@parfois.com

My Account

Registration

Please follow this link or go to www.parfois.com and select your country; then, proceed to “My account” in the top right hand corner to create a new account.

Newsletters

Click on the following link to receive our newsletters.

Wishlist:

If you are registered, you can always add your favourite items to your wishlist and buy them later. Please note that by doing this, you are not reserving your product, but instead saving it for future reference. All products are eligible for your Wishlist. To add one, use the heart icon next to the “add to bag” button on the product detail page.

Forgotten Password:

If you have forgotten your password, you can recover it in the “Login” section. Introduce your email and you will then receive a message with your new password.

Cancel My Account

To cancel your account, please contact us at customer.support@parfois.com

Payments

Payment Method

During the checkout process, you will be prompted to choose your preferred payment method before finishing your purchase. Payment methods may vary according to your shipping country.

UK: Visa, MasterCard, Maestro, Paypal, V/Pay

Currency

All orders are placed in the official local currency of the country you are purchasing from. Please note that if your bank account is in another currency, the exchange rate used to debit your account will be automatically determined by your bank/PayPal and not by Parfois.

Taxes & Duties

Due to different customs policies and import duties, it is not possible for Parfois to anticipate the exact amount of these fees or extra costs that may be applied upon the arrival of an order to the country of destination. If in doubt, you should contact your local customs office before placing your order, to obtain accurate information about the duties and taxes that may apply.

Order

Order Tracking

You can always track your order through “My account” in the Orders section. If you are not registered, you can track the order through the link indicated in the email sent to you when the order is shipped.

Country of Shopping & Shipping

The delivery country must always match the country of purchase. Parfois reserves the right to cancel any order that does not comply with this policy.

Cancel an Order

You may proceed to cancel your order if the status is “Order Confirmed” or “Processing Order”. Otherwise it will have to be treated as a return. To check this info, you can go to the “My orders” section in your account. If you are not registered, or should you encounter any problems, you can always contact us at customer.support@parfois.com

Time and Type of Deliveries

The delivery type for UK is Home Delivery. During the peak season delivery times may be higher than expected.

United Kingdom - Delivery within 5-7 working days

  • Up to £39.99: £4.50
  • Equal or greater than £40: - FREE
Product

Product Information

All our products have a detailed description including composition and material details, available colours, sizing information and measurements.

Product Availability

Our product replenishment is performed daily to guarantee continuous availability of our articles. If an article is no longer available, the most likely scenario is that it is permanently sold out. In these cases, the sold-out items will be removed from the website.

Size Guide

To ensure that our items will fit you properly, we have size guides available on our product pages.

Faulty Items

Parfois.com only sells items in perfect condition. Under exceptional circumstances of receiving a faulty item, please contact our customer service.

Products Available Online vs Stores

We cannot guarantee that products available online are available in stores and vice versa.

Shopping Catalogue

Our catalogue is organised into several sections: New In, Product Categories, Collections and Editorials. To receive our latest updates, new products, events, lookbooks and specials offers, please subscribe to our Newsletter link

Promotional Codes & Discounts

Online gift cards, vouchers, promotional codes and discounts apply to an online purchase and can only be used in the county in which the purchase was made.

Silver Articles

All of our articles, in 925 Silver, have the proper marks of contrast and responsibility. The buyer may, in case of doubt as to the authenticity of the trademarks, use, for verification purposes, the legal services, pursuant to Law 98/2015, of 18 August (RJOC). Note that some parts, due to the low weight of the precious metal, may be exempt from marking (contrast mark). The description of the composition of each article can be found next to the respective image. The weight referred to in the description of each piece refers only to the metal used in the composition of the piece. The articles can be physically visualized and inspected by the competent authorities for this purpose, at the address Rua do Sistelo, 755 Lugar de Santegãos, 4435-429, Rio Tinto, Portugal. Daily prices of silver and other precious metals can be found at the following link: http://www.lbma.org.uk/pricing-and-statistics. For more information on contrast marks, their meaning, function and appearance, refer to the INCM website: https://www.incm.pt/portal/uco_marcas.jsp.