If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

Return conditions

Returns are only accepted within 30 days from the date of purchase: Items must be in their original condition and have all tags attached. Returns are only accepted within the same country where the purchase was made.

Return by mail - courier to parfois.com

Returns are only accepted within 30 days from the date of purchase: Items must be in their original condition and have all tags attached. Returns are only accepted within the same country where the purchase was made.

1. Prepare the items that you want to return.
Pack the items you want to return safely, if possible, in the same box in which you received your online order.

2. Ship the items to:
PARFOIS - No Limit Sp. Z. o. O.
Gabriela Narutowicza 20
54-615 Wrocław
Poland

We recommend you to track and insure your package. Before shipping your order to our warehouse, you must notify us in advance by sending an email to contact@parfois.com. Please note that for this method of return, Parfois will not accept consignments with charge to the recipient or cash on delivery. The shipping charges will be at the customer’s expense.

3. The refund will be made after the reception of your return at our warehouse. It will be processed using the same payment method of the purchase and within 3 to 14 working days, after we have received your return and analyzed the item(s) in our warehouse. We kindly remind you that the shipping charges of this return method will be at the customer’s expense.
All returns or exchanges must be made within 30 days from the purchase date.

Can I return items from different orders in a single shipment?

Yes. You can return items from different orders in a single shipment. To do so, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).

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RETURNS AND EXCHANGES - ONLINE

All returns or exchanges must be made within 30 days from the purchase date.

1. Prepare the items that you want to return.

Pack the items you want to return safely, if possible, in the same box in which you received your online order.

2. Ship the items to:

PARFOIS - No Limit Sp. Z. o. O.
Gabriela Narutowicza 20
54-615 Wrocław
Poland
We recommend you to track and insure your package.
Before shipping your order to our warehouse, you must notify us in advance by sending an email to contact@parfois.com.
Please note that for this method of return, Parfois will not accept consignments with charge to the recipient or cash on delivery.
The shipping charges will be at the customer’s expense.

3. The refund will be made after the reception of your return at our warehouse.

It will be processed using the same payment method of the purchase and within 3 to 14 working days, after we have received your return and analyzed the item(s) in our warehouse.
We kindly remind you that the shipping charges of this return method will be at the customer’s expense.

When you make an exchange or return, you must comply with the following conditions:

  • All items must be in perfect conditions with the original labels;
  • The invoice must be enclosed in the package;
  • For hygienic reasons, swimwear must have the hygiene sticker as well as the original labels;
  • Exchanges and returns of reusable face masks are not accepted
  • Perfume returns will only be accepted if the original sealed package is kept.

If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.
Please note that the shipping charges will be at the customer’s expense.