You can cancel your order directly through your customer account, provided that it is in the status “Order Confirmed” or “Preparing Order”.

To request the cancellation, access your account, select the order you wish to cancel and click the “CANCEL ORDER” button.

If you placed your order as a guest, you can also request its cancellation by accessing your order here.

Orders that include personalised items cannot be cancelled.

Once the order moves to a status after “Preparing Order”, cancellation will no longer be possible. However, you may return the order in accordance with our returns and exchanges policy.

If you experience any difficulty cancelling your order or have any additional questions, you can contact our Customer Care team through the contact form available here.