Returns are only accepted within 30 days from the date of purchase: Items must be in their original condition and have all tags attached. Returns are only accepted within the same country where the purchase was made.

1. Generate the return label:

1.1 If your order was delivered by Spring/Post NL:

If your order was delivered by Spring, you must access the Spring platform to generate your return label - here.

1. Fill in the requested data: Order number “CXEXP…” or the tracking number (visible on the original shipping label) and your zip code;
2. Select the items you will return;
3. Fill in your personal details;
4. Generate the label and print.

1.2 If your order was delivered by Mondial Relay:

If your order was delivered by Mondial relay, you must access Mondial Relay platform to generate your return label - here.

Step 1: Fill in the fields below:

1. Email / Email confirmation
2. First name and Last name
3. Customer's address
4. Country / Postal Code / Town
5. Weight (customer can find this information on the shipping label)

here you can find the nearest pickup point.

Step 2: Click on "Get Mon Etiquete"

2. Prepare your package

Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.

3. Return your parcel via PostNL / Mondial Relay PickUp Points

Go to a Pickup Post NL / Mondial Relay network point and deliver your order. The refund will be made through the same payment method you used when placing your online order.

Yes. You can return items from different orders in a single shipment. To do so, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).