TERMS & CONDITIONS
These General Terms and Conditions (along with the Privacy Policy and Cookie Policy) specify the terms of use of the website available at https://www.parfois.com ("Internet Service"), as well as the terms of purchasing products through it.
Customers placing orders via the website should be at least 16 (sixteen) years old and have the legal capacity to make a specific purchase effectively.
These General Terms and Conditions may change at any time. In such case, we will post their updated version on our website and notify you of such changes. The changes will not affect already placed orders.
The General Terms and Conditions specified below regulate the sale of products presented on the website by "MODESSA POLSKA" Sp. z o.o. with its registered office in Warsaw, Plac Powstańców Warszawy 2A, 00-030 Warsaw, Poland, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the capital city of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under the number 0000324054, tax no. (NIP) 9462574148, holding a share capital of PLN 2,050,000.00, email address contact@parfois.com , hereinafter referred to as "Parfois".
You can visit Parfois' website anytime from any geographical location by entering its address directly into your browser or using the option available at the moment of accessing the website. You should remember that prices, charges, and delivery terms may differ depending on the selected country.
When registering for the Internet Service, please make sure that the required mandatory information is correct and complete. Please inform Parfois of any changes to your personal data, such as your home address, email address and other contact details, by updating your data in the Internet Service without delay. The Internet Service allows you to make purchases using the function "Checkout as a Guest" and no registration is required. In such case, you should make sure that the mandatory information provided is correct and complete. Only the personal information necessary for processing of your order is required and it will only be used for this purpose.
To order one or more products available on the Internet Service, you should:
Completion of order as a Guest
If you choose the option "Checkout as a Guest", you should fill in the form available on the Internet Service https://www.parfois.com/en/lv/checkoutbegin, which contains the following information:
Completing an order by creating an account
If you decide to register as a new customer via "Create an account", please fill in the form available on the website https://www.parfois.com/pt/pt/register, which contains the following information:
After completing the form with all the above information, select Shipping Method, in accordance with the provisions of section 6 below. Then click "Continue" and choose one of the available Payment Methods (see section 5 below). To finalize, click "Confirm payment". To be able to click "Confirm payment", you must first accept these Terms & Conditions and Privacy Policies
After finalizing the order, we will send you an email with the text "Order confirmed". This email is an automatically generated confirmation, which means that we have received your order, and in this confirmation we will send you, amongst other details, the number and date of the order, method and time of delivery and payment, delivery address and address to which the invoice will be sent, product price, delivery costs, information about the product and its basic properties.
Please check your purchase before clicking "Confirm payment". Before clicking "Confirm payment" you have the option to edit all information entered, such as the delivery address or address to which the invoice will be sent, and your payment information, you can also change or remove products from the basket.
On the Parfois website, in the "My Account" tab you will always have the option to view your purchase history, where you will find information about numbers, dates and order status, information about products and their basic properties, price and shipping costs, selected payment method, selected delivery method and billing address. Confirmation of purchase will be sent to you in paper form along with the order.
If you have any problems with your order, you can always contact Parfois via the Customer Service Department Parfois via the Customer Service Department through the contact form available at https://www.parfois.com/en/lv/contacts.html.
For using the Internet Service, you must meet the following technical requirements:
The use of all or some of the Internet Service functionalities might require the installation of software such as Java or JavaScript.
You cannot upload any unlawful content on the Internet Service.
The price of the ordered products is the price displayed on the Internet Service at the time of placing the order by clicking "Confirm payment". It includes VAT at the rate applicable to Parfois' head office. Delivery costs are visible after selecting your preferred method of product delivery. The prices of ordered products are displayed on the Internet Service at the moment of placing the order and include VAT at the rate applicable in Latvia; however, they do not include delivery costs (these are added to the price of purchased products). Nevertheless, you can access the Parfois website at any time from a different geographical location by entering the address directly in your browser.
Product prices and delivery costs are displayed for the country selected by you at the moment of accessing the Internet Service in the currency of that country.
You will always be informed, in a clear and concise manner, about the total price of ordered products, all taxes and fees, additional transport costs, shipping costs or any other costs incurred before completing the ordering process.
Promotional codes are codes or encoded words such as "Coupon Code", which, for example, offer you discounts on selected products, on an entire order or which might be related to shipping costs. Promotional codes apply only to purchases made through the Internet Service and can only be used in the country where the given purchase was made. To use promotional codes, please make sure that you enter the code in the right place when making the payment. If you do not use a promotional code at this time, you will not be able to use the promotional code when completing the given purchase, which does not mean that you will not be able to use it for future orders, subject to the terms of use of the promotional code.
Payments for ordered products can be made via VISA, MASTERCARD, Maestro, PPA, ApplePay, GooglePay.
All orders are processed in the currency of the country selected at the moment of accessing the Internet Service – in case of Latvia, this is euros (EUR). If your bank account is in a different currency, the exchange rate used to charge your bank account will be automatically determined according to the rules used for the payment method chosen when placing your order.
In order to reduce the risk of unauthorized access, your credit card details will be encrypted using the Secure Socket Layer (SSL) protocol and verified by Digicert, as explained in the Privacy Policy. If the payment is made by credit card, the card will be charged within the next 1-2 days. After choosing to make a payment by credit card, enter the necessary credit card information the name of the credit card holder, card type, number, expiry date and security number on the back of the card and then click "Confirm payment". The fee will be charged only after completing the order by clicking "Confirm Payment".
Payments for products can also be made via Paypal. If you are paying via Paypal, payment will be charged after clicking "Confirm Payment" and making the payment.
With Google Pay, it's possible to make purchases using credit or debit cards stored in their Google account. If you are paying via Google Pay, payment will be charged after clicking "Confirm Payment" and making the payment.
Apple Pay provides a secure and seamless payment method which could be confirmed through Touch ID or Face ID authentication. If you are paying via Google Pay, payment will be charged after clicking "Confirm Payment" and making the payment.
Orders placed on our Latvia website can only be delivered to Latvia.
All orders will be delivered to the address which you provided as the delivery address at the time you placed the order. Orders will be sent after payment confirmation.
Parfois offers the following product delivery methods:
When placing your order, please choose the delivery method that suits you. Orders will be sent only on business days.
Parfois completes orders within 2-4 working days with home and pick-up point deliveries (from the day after the receipt of payment for the purchased product) and within 2-4 working days for deliveries to pick up points. Deliveries to a residential address are made during the partner company’s delivery hours. If Parfois is unable to meet the delivery deadline, it will inform you of the situation, allowing you to set a new delivery date or cancel your order with a full refund within a maximum of period of 30 (thirty) days from the date on which you were informed that timely delivery was not possible.
If you are not at the place specified as the delivery address at the time agreed with the partner company, the partner company will contact you via email or SMS to arrange a new delivery date.
Parfois allows you to return any item within thirty (30) days of the purchase date. Returns will be accepted only where the products have not been used and have their original tags. To make a return, you should have your original proof of purchase. Therefore, Parfois cannot accept the return of used or damaged items.
Return methods: To return an item you have the following solution:
At a Omniva Drop-off Point:
Available only for returns, not for exchanges. Please ensure the products are safely packaged, including the invoices, and request you return in https://atgriesana.omniva.lv/en-lv/Shops. Ensure that the return label is securely attached to the package and take it to the selected Omniva Drop-off Point. You can find the nearest Omniva Drop-off Points here: https://atgriesana.omniva.lv/en-lv/Shops
At parfois.com, exchanges are not possible. If you wish to make an exchange, you must always return the unwanted item and place a new order for the desired item.
We undertake to provide you with products free from defects. For 2 (two) years after delivery, Parfois shall be held responsible if a lack of conformity of a purchased product existed at the time of delivery. If a lack of conformity is found, you should contact Parfois, in principle within 2 months from the date of finding such a defect, providing the order number, product details, a description of the defect and photos of the defect by Customer Service Department through the contact form available at https://www.parfois.com/en/lv/contacts.html.
Instead of removing the defect as we propose, you can request replacement of the item with one free from defects, or instead of replacing the item, demand removal of the defect, unless it is impossible to fix the item in the manner chosen by you to the state set out in the agreement or which would require excessive costs compared with the method proposed by us.
Parfois will take action to replace the product with one free from defects or partially or fully refund costs as quickly as possible and always within the maximum period of 30 (thirty) days. In the case of withdrawal from the agreement, along with the simultaneous return of the product, we will refund you costs equal to the price of the given goods, as well as the costs of delivery and, where applicable, the costs of return. The refund will be made using the same payment method that was used in the original transaction, unless you explicitly request a different payment method.
Your Parfois timepiece is covered by our warranty against any defects in manufacturing for a period of 24 months from the date of purchase. The warranty covers the watch movement and does not cover:
The warranty is offered in accordance with the current legislation to be valid:
To apply for warranty, please contact us through the webform available on https://www.parfois.com/en/lv/contacts.html
A consumer is entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the goods and those remedies are not affected by this warranty.
You can withdraw from the Agreement concluded with us within 14 days of the date on which we deliver the order to you, without providing any reason and without bearing any costs, except for the delivery cost of returning the order to Parfois.
You can withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to us in the following manner:
Upon your withdrawal from the Agreement by email, we will immediately send you a hard copy of confirmation of receipt of the declaration of withdrawal from the Agreement.
Order returns should take place immediately, but no later than 14 days from the date on which you withdraw from the Agreement concluded with us. To meet the deadline, it is sufficient to return the order to us before that date.
Parfois will refund the cost of returned products immediately, no later than 14 (fourteen) days from the date on which Parfois receives your returned order. Parfois reserves the right to withhold refunds until it receives the returned products or until it receives evidence that they have been returned, whichever comes first. Parfois will refund the cost using the same method of payment that you used to pay for the returned order.
Hand-made products often have the properties of the natural materials used to make them, such as specific textures and colors, and you should be aware of their presence.
When applicable and available on the market, we inform you that the personalized product is exclusively designed and manufactured for your purchase. Therefore, the right of withdrawal does not apply in accordance with Paragraph 22(3) of Cabinet of Ministers regulation No. 255 “Regulations Regarding Distance Contracts”, and neither does our voluntary return policy return (clause 8.1.) . Due to the unique nature of these products and the fact that the preview is generated by digital software, there may be variations in color, actual sizes, and textures compared to what is displayed on the screen.
All copyrights, trademarks and other intellectual property rights to materials or content available on the website are, always, the property of Parfois or the licensor. You may use this material only if you have been explicitly authorized.
However, this is not an obstacle to using the website to copy information about an order or order data, if necessary.
In the case of any doubt about the "General Terms and Conditions", you can contact Parfois by the webform available at https://www.parfois.com/en/lv/contacts.html.
Links connecting to other websites and/or materials referenced on the website are provided for informational purposes only.
These General Terms are subject to Latvian Law. Under Article 6(2) of the Rome I Regulation a consumer might also enjoy the protection of the mandatory provisions of the law that would be applicable in the absence of this provision. The application of CISG (UN Convention on Contracts for the International Sale of Goods) is hereby excluded.
In case the parties cannot come to agreement, disputes shall be settled in Latvian court.
The Client may submit a complaint about Parfois' activity in writing to the address: "Rua Do Sistelo, 755 - Lugar de Santegãos 4435 - 429 Rio Tinto – Portugal" or through the webform available on contacts form in https://www.parfois.com/en/lv/contacts.html.
Each complaint should contain the name of the Customer, a description of the objections and their justification, as well as a specification of the request. Complaints will be dealt with immediately, no later than within 14 days of receipt.
If Parfois does not respond to the complaint within the time limit referred to in point 17.2 it is considered that such complaint has been recognized.
Parfois will respond to complaints on paper or another durable medium.
The Customer has the right to use extrajudicial methods of dealing with complaints and claims where he/she is dissatisfied with products or services purchased from Parfois and provided via the Internet Service. The list of entities dealing with the out-of-court resolution of such disputes can be found at this address: https://webgate.ec.europa.eu/odr
In certain cases, the Customer might also turn to the Commission for Solving Consumer Disputes (http://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija-0).
