If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

Return conditions

Returns are only accepted within 30 days from the date of purchase: Items must be in their original condition and have all tags attached. Returns are only accepted within the same country where the purchase was made.

Returns via Pickup points

All returns must be made within 30 days of the purchase date.

You can return items by depositing your package at a delivery point using the return label that is included with your order. This return option is free of charge and is only available for online purchases in Finland

Follow the instructions and deliver the return at the point of your choice from the transportation company indicated by us:

1. Prepare your order
Securely package your items, preferably in the original packaging. You will find a label with your order that allows you to return it at any Hermes PickUp point, which you must attach to your package

2. Deliver your return
At one of the PickUp Points of the Hermes Network (find the nearest pickup point here)

Can I return items from different orders in a single shipment?

Yes. You can return items from different orders in a single shipment. To do so, we only ask that you identify the order numbers (by placing copies of the invoices inside the return package).

Back