These General Terms & Conditions (the “Terms”) govern the use of the Bulgarian section of the Parfois website, accessible at https://www.parfois.com and the mobile application, available for download through the Google Play Store and Apple App Store (together referred to as the “Platform”) and the ordering and purchase of products through the Platform for delivery in Bulgaria. Each contract for the purchase of products concluded between Parfois and a customer under these Terms is referred to as a “Contract”.
The Platform is operated, and products are sold, by the following company, identified on the Platform - Modessa Polska Sp. z o.o. (“Parfois”, “we”, “us” or the “Trader”), with the following details:
Customers may contact Parfois in relation to orders, the exercise of consumer rights or complaints through the contact form or by email, using the contact details indicated above.
We invite you to carefully read these Terms, as well as the Privacy Policy, and Cookie Policy, before using the Platform or placing an order.
By using the Platform or placing an order, you declare that you have read, accept these Terms and agree to be bound by them. The version of the Terms applicable to your order forms part of the Contract once the Contract is concluded in accordance with Clause 2. Merely browsing or using the Platform does not, by itself, result in the conclusion of a Contract.
To place an order, you declare that you are at least 18 years old and legally capable of entering binding contracts.
The Company may update these Terms from time to time. The applicable Terms will be those in force at the time of placing the order.
2.1. The information contained in these Terms and on the Platform does not constitute an offer for sale, but an invitation to place an order. By placing an order through the Platform, the customer submits an offer to purchase the products included in the order on the terms and at the total price displayed before the order is submitted. No Contract for the sale of any product exists between you and Parfois until Parfois expressly accepts your order. Any payment authorization or reservation made before the Contract is concluded does not, by itself, constitute acceptance of the order by Parfois. If any amount has already been charged and the order is not accepted, that amount will be refunded without undue delay.
2.2. To place an order on the Platform, you must follow the online purchase procedure, which includes:
For checkout as guest, you may be asked to provide information such as first and last name, delivery address, phone number, email address, billing address and VAT number, where applicable.
For account registration, you may be asked to provide information such as first and last name, email address and password. Registration is not mandatory to place an order if the “Checkout as guest” feature is available.
2.3.
After placing an order, you will receive an email acknowledging receipt of your order (“Order Confirmation”). The Order Confirmation does not constitute acceptance of your order or conclusion of the Contract.
All orders received are subject to acceptance by Parfois. Parfois accepts your order by sending you an email confirming that the relevant product(s) have been dispatched (“Shipping Confirmation”). The Contract for the purchase of those product(s) is concluded only when the Shipping Confirmation is received at the email address provided by you for the order.
Where an order contains more than one product, Parfois may accept and dispatch the products separately. Each Shipping Confirmation concludes the Contract only in respect of the products identified in that Shipping Confirmation and the Contract applies only to the products listed in the Shipping Confirmation. Parfois is not obliged to deliver any other product that may have been included in your order until dispatch of that product has been confirmed in a separate Shipping Confirmation.
2.4. Order Confirmation and Shipping Confirmation are sent to your email address along with a copy of the applicable version of these Terms.
An electronic receipt or invoice, as applicable, may be sent by email and may be made available through the Platform after dispatch of the order. If you have a registered account, you may access your order history through your account area on the Platform.
Parfois stores the details of concluded Contracts for the period required for operational and legal purposes. Registered customers may access details of their orders through their account. Guest customers may not have direct access to the stored Contract after checkout and must contact Parfois in order to receive the relevant details.
2.5. Order cancellation You may request cancellation of an order before it enters the processing or dispatch preparation stage, where cancellation remains technically possible.
Once an order has reached the processing or dispatch preparation stage, cancellation may no longer be possible.
If the order can no longer be cancelled through this process, this does not affect any statutory right of withdrawal or any voluntary return right that may apply under Clause 8 or 9.
By using the Platform, you undertake not to place false or fraudulent orders. Where there are reasonable grounds to suspect that an order is false, fraudulent or abusive, Parfois may cancel it and, where appropriate, inform the competent authorities, in accordance with applicable law.
All product orders are subject to availability.
If difficulties arise regarding the supply of products, or if products are out of stock, Parfois may inform you about substitute products of equal or higher quality and value. Any alternative product will be supplied only if you expressly choose to purchase it.
If you do not wish to order such substitute products, Parfois will reimburse any amount already paid for unavailable products without undue delay.
Where only some of the products included in an order are unavailable, Parfois may accept the order in respect of the available products and decline to accept it in respect of the unavailable products. The customer will be informed accordingly and any amount charged for the unavailable products will be refunded without undue delay.
3.1. Product information, images and characteristics
Parfois makes every reasonable effort to display the main characteristics of its products accurately, including colors, dimensions, materials, size and other essential information relevant to the purchase decision.
However, the appearance of products may vary depending on device, screen settings and lighting conditions. For this reason, colors, textures and proportions displayed on the Platform may differ slightly from the actual product.
Certain products may present natural variations resulting from the materials used in their manufacture or from handmade elements. Such variations are not considered defects or lack of conformity, if they do not affect the essential characteristics or normal use of the product.
The prices payable for the products are those displayed on the Bulgarian section of the Platform at the time the order is placed. Prices include applicable VAT. Delivery costs and any other additional charges payable in connection with the order are shown separately where applicable.
Before you place the order, the total amount payable, including applicable VAT, delivery costs and any other applicable charges, will be displayed clearly during checkout before payment.
Prices and payments for Bulgaria are displayed and processed in Euro (€). If your bank account is in another currency, your bank or payment provider may apply exchange rates and/or transaction fees outside Parfois’ control.
Parfois may change product prices and delivery costs from time to time, Any such change will apply only to orders placed after the change takes effect and will not alter the price or charges shown to you when an earlier order was submitted.
4.1 Obvious pricing or technical errors
While Parfois makes every reasonable effort to ensure that all information on the Platform is accurate and up-to-date, errors may occasionally occur, including errors in prices, product descriptions, availability or promotional conditions.
If Parfois discovers an obvious and unmistakable error affecting an order you have placed, Parfois will inform you as soon as reasonably possible and give you the option to confirm the order under the correct conditions or cancel it. If Parfois is unable to contact you no Contract will be concluded in respect of the relevant product and any payment made will be fully refunded.
Parfois is not obliged to supply products at an incorrect price where the error is obvious, unmistakable and could reasonably have been recognized as such by the consumer.
4.2 Promotional codes and campaigns
Promotional codes, coupons, discounts and campaigns may be subject to additional and supplementary to these Terms specific terms and conditions which will be communicated at the time of the promotion or campaign. These specific rules may include, among others, validity period, eligible products, excluded products, minimum order value, applicable territory, return consequences and combination restrictions.
Promotional codes cannot be redeemed for cash and may not be combined with other promotions unless expressly stated. In case of conflict between these Terms and specific campaign rules, the specific campaign rules shall prevail to the extent permitted by applicable law.
Parfois may refuse, suspend or cancel a promotional code or campaign in case of fraud, abuse, tampering, technical error or misuse, in accordance with applicable law.
Available payment methods may include Visa, Mastercard, Maestro, PayPal, Klarna, Google Pay, Apple Pay or other payment methods displayed at checkout. The payment methods available may vary depending on technical, operational or payment provider conditions.
By confirming payment, you confirm that you are authorized to use the selected payment method.
For card payments, card data is processed through secure payment providers in accordance with the security and authentication requirements applicable to the selected payment method.
Parfois does not store full card details except where expressly indicated and consented to, such as where a payment provider enables saved payment methods in accordance with the Privacy Policy.
The payment may also be subject to that provider’s own payment service terms and privacy notice. Parfois does not charge customers an additional fee for the use of the payment methods offered on the Platform.
Invoices or receipts will be issued electronically and sent to the email address provided during the purchase or made available through the Platform, where applicable.
Orders placed through the Bulgarian section of the Platform can only be delivered in Bulgaria, unless expressly stated otherwise during checkout.
Orders will be delivered to the address provided by the customer during checkout. The customer is responsible for ensuring that the delivery information provided is accurate, complete and up to date.
Deliveries are carried out by delivery partners chosen by Parfois.
Delivery methods for Bulgaria for your order will be displayed during checkout. Availability may depend on the delivery address, the products ordered and the relevant delivery service. The relevant delivery options may include:
Estimated delivery times are provided at checkout and may also be available in the Help Center, the dedicated information and support section of the website.
Delivery times are estimates and may vary, particularly during peak seasons, promotional periods, public holidays, operational incidents or circumstances beyond Parfois’ reasonable control. The delivery period applicable to your order will be indicated during checkout. Unless a different delivery period has been agreed, the products will be delivered without undue delay and no later than 30 days from the conclusion of the Contract.
If Parfois cannot comply with the estimated or agreed delivery date, Parfois will inform you and offer the option to continue the purchase with a new delivery date or to cancel the order, with full refund of amounts paid, in accordance with applicable law.
Delivery shall be deemed completed when you, or a third party designated by you other than the carrier, acquire physical possession of the products. Risk in the products passes to the customer upon delivery.
If your order does not arrive within the estimated delivery time, please contact Parfois through the contact form here, or by email at contact@parfois.com.
Upon delivery, customers are advised to inspect the condition of the package before accepting the order. If the packaging is visibly damaged, customers are encouraged, where possible, to refuse delivery. If delivery is accepted, the customer should document the condition of the package and the products, where possible by taking photographs, and notify customer support as soon as reasonably possible.
Prompt notification allows Parfois to investigate the incident with the carrier and process any claim more efficiently. This does not affect the customer’s statutory rights in relation to defective or non-conforming products.
If delivery cannot be completed due to incorrect address details, absence of the recipient, or because the parcel is not collected within the period notified by the relevant delivery provider, or other circumstances attributable to the customer, the carrier may attempt redelivery or make the order available at a pick-up point, where applicable.
If the order is returned to Parfois after unsuccessful delivery attempts or because it has not been collected within the applicable period, Parfois may terminate the Contract and refund the amount paid, excluding any additional delivery, storage or return costs directly resulting from the failed delivery that may be lawfully charged, where applicable.
If you purchase products as a consumer, you have the statutory right to withdraw from the Contract within 14 calendar days, without giving any reason.
The withdrawal period expires 14 calendar days from the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the products. If multiple products from one order are delivered separately, the withdrawal period expires 14 calendar days from the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the last product.
To exercise the right of withdrawal, you must inform Parfois of your decision to withdraw by an unequivocal statement before the withdrawal period expires. You may do so using the contact details below, the model withdrawal form in Appendix 1 or, where available, the online withdrawal function provided on the Platform. Use of the model withdrawal form is not mandatory. You may contact Parfois using:
If you submit the withdrawal statement electronically, Parfois will send you an acknowledgement of receipt on a durable medium, such as email, without undue delay.
You must return the products without undue delay and in any event no later than 14 calendar days from the date on which you notified Parfois of your decision to withdraw. The deadline is met if you send back the products before the 14-day period has expired.
Products may be returned through the return method indicated by Parfois during the return process. The use of that method does not limit your statutory right to return the goods by another suitable method in accordance with applicable law and provided you have promptly informed Parfois about this new method.
Unless Parfois has agreed to bear the return costs, you will bear the direct cost of returning the goods. Where Parfois offers an optional return service for a fixed fee, the applicable fee will be communicated clearly before you choose that service.
Parfois will reimburse all payments received from you for the returned products, including standard delivery costs where required by law, without undue delay and in any event no later than 14 calendar days from the day on which Parfois is informed of your decision to withdraw.
Unless Parfois has offered to collect the goods itself, Parfois may withhold reimbursement until it has received the goods back or until you provide proof of return, whichever occurs first.
Refunds will be made using the same payment method used for the initial transaction, unless you expressly agree otherwise and if you do not incur any fees as a result of such reimbursement.
In addition to the statutory right of withdrawal described above, Parfois extends the period during which eligible products may be returned up to 30 days from the date of delivery. This voluntary policy does not affect your statutory rights. Where a return is made within the statutory withdrawal period and the statutory right of withdrawal applies, the rules in Clause 8 above prevail. The additional conditions below apply only to the voluntary return benefit offered by Parfois and do not limit statutory rights.
Products returned under the voluntary return policy must be unused, in their original condition, with original tags and, where applicable, in their original packaging.
Returns must be requested through the return process available on the Platform here.
Returns sent using methods not provided or approved by Parfois may be refused and returned to the sender, to the extent permitted by applicable law.
Delivery costs for voluntary returns are borne by the customer unless Parfois expressly offers a free return method or agrees otherwise. If a fixed return fee applies, it may be deducted from the refund amount and will be communicated in advance.
Refunds under the voluntary return policy will be initiated once the returned items have been received and inspected to verify that they comply with the return conditions. Refunds will be made using the same payment method used for the purchase, unless otherwise agreed.
Returns cannot be made in physical stores or return points located in Bulgaria or other countries and cannot be sent to any address other than the return address or return method provided by Parfois, unless expressly indicated otherwise.
9.1 Special return conditions
Due to the specific characteristics of some products, the following conditions apply:
If a return does not meet the applicable conditions, Parfois may refuse the return or reduce the refund amount permitted by law. This does not affect the customer’s statutory rights in relation to defective or non-conforming products.
Parfois is liable for any lack of conformity of the products in accordance with applicable consumer protection legislation. Consumers may exercise their statutory rights in relation to a lack of conformity that becomes apparent within two years from delivery of the product.
If you consider that a product is defective or does not conform to the Contract, please contact Parfois as soon as possible through the contact form here, or by email at contact@parfois.com, providing the order number, product details and a description of the issue.
Where a product does not conform to the Contract, for which Parfois will make examination, you are entitled to the legal remedies provided by applicable law.
You may request that the product be brought into conformity by repair or replacement, subject to the conditions provided by applicable law. Repair or replacement will be carried out free of charge, within one month from notification of the lack of conformity. You may be entitled to a proportionate reduction of the price or to terminate the Contract where the conditions provided by applicable law are met, including where Parfois has not brought the product into conformity as required by law, has refused to do so, the lack of conformity persists, or the lack of conformity is sufficiently serious to justify an immediate price reduction or termination.
Any refund due in respect of defective or non-conforming products will be made without undue delay and after Parfois receives the relevant product or the customer provides evidence that it has been sent back, using the same payment method used for the purchase unless otherwise expressly agreed.
Repair or replacement will be carried out free of charge, including the necessary postage and transport costs. Where the Contract is terminated due to lack of conformity, Parfois will bear the costs of returning the product.
Defects or malfunctions resulting from improper use, failure to follow product instructions, normal wear and tear, negligent handling, unauthorized repair or circumstances outside Parfois’ control may be excluded from conformity remedies to the extent permitted by applicable law.
These legal rights apply independently of, and in addition to, the voluntary return policy described in Clause 9 and do not affect your statutory rights as a consumer.
Where applicable, products made with precious metals comply with relevant legal requirements including any applicable markings.
Further details may be provided in the product description.
All copyrights, trademarks and other intellectual property rights in the Platform and its content are owned by, or licensed to, Parfois or the relevant rights holders. You may use the Platform only as expressly authorized and to the extent necessary to browse, place orders and keep information relating to your order or Contract.
You may not reproduce, distribute, modify, transmit, publish or otherwise use Platform content without prior written consent, except where legally permitted.
Parfois makes reasonable efforts to ensure that the Platform operates properly. However, access to the Platform may occasionally be suspended, restricted or interrupted for maintenance, technical reasons, updates or circumstances beyond Parfois’ reasonable control.
Parfois reserves the right to correct errors or omissions and to update information on the Platform at any time, without affecting orders already submitted, except as expressly provided in these Terms and in accordance with applicable law.
For contractual purposes and to the extent permitted by applicable law, you agree that communications with Parfois may be made electronically, including by email, through the Platform, through the contact form or by other durable medium where applicable.
Customers may contact Parfois using the following channels:
Parfois may contact you by email, SMS, telephone or other contact details provided by you where necessary for order processing, delivery, customer support, fraud prevention or other purposes described in the Privacy Policy.
Written communications with customers in Bulgaria, including responses to complaints, will be provided in Bulgarian. Telephone and other customer support may also be available in English.
14.1 Accessibility
Information regarding the accessibility of the Platform and the measures applicable to the Parfois e-commerce service is available in the Accessibility Statement
You may delete your account at any time through your account settings, where this feature is available, or by contacting Parfois through the contact form.
Certain information may be retained where required or permitted by law, including for accounting, tax, fraud prevention, legal defense or compliance purposes. Further details are provided in the Privacy Policy.
Parfois shall not be liable for failure or delay in fulfilling obligations where such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, war, civil unrest, strikes, epidemics, transport disruptions, telecommunications failures, governmental actions or restrictions, or other events that could not reasonably have been prevented or avoided.
Parfois’ performance of its obligations may be delayed for the duration of the force majeure event. Parfois will use reasonable efforts to minimize the impact of such event and to find a solution enabling performance of the Contract. If the force majeure event prevents performance for a prolonged period, either party may be entitled to terminate the Contract in accordance with applicable law, with refund of amounts paid where applicable.
The Platform may contain links to third-party websites or materials. Such links are provided for information purposes.
Parfois does not control third-party websites and is not responsible for their content, policies or practices, except where liability cannot be excluded under applicable law, including where Parfois has actual knowledge of unlawful content or activity and fails to act as required by law.
Notwithstanding any other provision hereto, except where otherwise regulated with the imperative provisions of the applicable law, Parfois will not be liable for and assumes no responsibility for any losses arising from or in connection with any errors or omissions with respect to payments processed by third-party payment processors or any fees or charges (including taxes, transaction fees, administrative fees, and currency conversion fees) imposed by third-party payment processors or your third-party payment service provider or financial institution, including based on your payment method or the currency or payment choices you select to make payments or receive refunds.
These Terms the contractual information, the Contract and documents provided to customers in connection with orders placed through the Bulgarian section of the Platform must be made available to Bulgarian consumers in Bulgarian. They may also be made available in English or other languages.
In case of inconsistency between language versions, the Bulgarian version shall prevail.
These Terms shall be governed by the laws of Bulgaria.
Any disputes arising from or relating to the use of the Platform or Contracts concluded through the Platform shall be subject to the jurisdiction of the competent courts in accordance with applicable consumer protection legislation.
If you are dissatisfied with your purchase or with the service provided through the Platform, please contact Parfois first through the contact form here, or by email at contact@parfois.com.
Where your complaint concerns a lack of conformity of a product, the statutory complaint and remedy rules described in Clause 10 apply.
Parfois will make reasonable efforts to respond to complaints as soon as possible and, in any event, within the maximum period required by applicable law, but not later than 30 calendar days.
Consumers may also seek alternative dispute resolution through the competent recognized consumer ADR body. Information on the relevant Bulgarian conciliation commissions and the procedure for submitting an application is available on the website of the Bulgarian Consumer Protection Commission. Parfois will provide information on the relevant ADR body and whether it will participate in the relevant ADR procedure where required by applicable law.
Consumers may also contact the Consumer Protection Commission (CPC): https://kzp.bg/
Consumers may also address the competent courts, in accordance with applicable law.
Parfois processes personal data in accordance with the Privacy Policy made available on the Platform: here.
The Privacy Policy provides information on the controller, purposes and legal bases of processing, categories of data, recipients, international transfers, retention periods, data subject rights, automated decision-making where applicable, and how to contact Parfois or its data protection contact.
The Cookie Policy is available here.
In case you wish to exercise your consumer rights you may approach the competent Bulgarian authorities filing complaints, claims or inquiries, as follows:
Contact details of the Bulgarian Commission for Consumer Protection:
Address: 1 Vrabcha Street, Floors 3–5, Sofia 1000, Bulgaria
Telephone: +359 2 933 05 65
Consumer Hotline: 0700 111 22
Fax: +359 2 988 42 18
Website:
www.kzp.bg
Contact details of the Bulgarian Commission for Personal Data Protection:
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Telephone for information on complaints, reports and enquiries: +359 2 915 35 19
Fax: +359 2 915 35 25
Email:
kzld@cpdp.bg
Website:
www.cpdp.bg
Last updated: September 23, 2026