If your purchase did not meet your expectations, we offer the option for a return. We explain in detail the conditions for you to return your items. If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

Return conditions

Without prejudice to the right of withdrawal granted to consumers and users and mentioned in point 8 of the Terms and Conditions governing the use of the website and the purchase of products online, Parfois accepts returns within 30 days from the delivery date.

Items must be in their original condition and retain all tags. Returns are only accepted in the same market where the purchase was made.

Please check the special return conditions here.

The returns are free of charge and must be arranged through the “Orders” section of your personal account or, if you made your purchase as a guest, through this link. If you do not see the return option, the return period may have expired or the item may be included in one of the exceptions mentioned above.

The refund will be processed using the same payment method used for the purchase once the items have arrived at our returns centre and it has been confirmed that they comply with the conditions of our returns policy.

Returns via Pickup points

To return items via a drop-off point, you must first generate a return label and then drop off the package at your preferred location within the Mondial Relay Pickup network.

This return option is free of charge and available only for online purchases made in Belgium.

To generate your return label, please follow these steps:

  • If you made your purchase as a registered customer, log in to your account and go to the "Orders" section.
  • Select the order you wish to return and click on "Start a return".
  • Then select the item(s), the reason for return, and choose the "Drop-off point" option.
  • If you made your purchase as a guest, you can follow the same process by clicking here. Once the process is complete, the return label will be sent to your email. Please print the label, attach it to your package, and drop it off at a Mondial Relay Pickup point.

You can find your nearest Pickup location here.

Please note that returns are accepted within 30 days from the delivery date, and items must be in their original condition, with all tags attached.

You can review the special return conditions here. If the return option does not appear for your order, it may mean that the return period has expired or that the item is included in the exceptions listed.

The refund will be processed using the same payment method used for the original purchase, once the items are received at our return center and verified to comply with our return policy.

The 30-day return period mentioned above does not affect the consumer’s right to withdraw from the contract within the legally applicable period. For more information, please refer to our Terms & Conditions.

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RETURNS AND EXCHANGES - ONLINE

All returns must be made within 30 days of the purchase date.

1. Generate the return label:

1.1 If your order was delivered by Spring:

You must access the Spring platform to generate your return label - https://parfois.returningtechnology.com/main/step1?lang=en.

Step 1: Fill in the requested data: Order number “CXEXP…” or the tracking number (visible on the original shipping label) and your zip code;
Step 2: Select the items you will return;
Step 3: Fill in your personal details;
Step 4: Generate the label and print.

1.2 If your order was delivered by Mondial Relay:

If your order was delivered by Mondial relay, you must access Monidal Relay platform to generate your return label - https://retours.mondialrelay.com/d/E1PARFOI/?Country=BE&Language=FR&SiteId=Parfois.

Step 1: Fill in the fields below:
Email / Email confirmation
First name and Last name
Customer's address
Country / Postal Code / Town
Weight (customer can find this information on the shipping label)
Here you can find the nearest pickup point - https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi/.
Step 2: Click on "Get Mon Etiquete"

2. Prepare your package

Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.

3. Return your parcel via PostNL / Mondial Relay PickUp Points

Go to a Pickup Post NL / Mondial Relay network point and deliver your order. The refund will be made through the same payment method you used when placing your online order.

When you make an exchange or return, you must comply with the following conditions:

  • All items must be in perfect conditions with the original labels;
  • The invoice must be enclosed in the package;
  • For hygienic reasons, swimwear must have the hygiene sticker as well as the original labels;
  • Exchanges and returns of reusable face masks are not accepted
  • Perfume returns will only be accepted if the original sealed package is kept.

If you decide to return your order at a pickup point, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.