All returns must be made within 30 days of the purchase date.
You must access the Spring platform to generate your return label
- https://parfois.returningtechnology.com/main/step1?lang=en.
Step 1: Fill in the requested data:
Order number “CXEXP…” or the tracking number (visible
on the original shipping label) and your zip code;
Step 2: Select the items you will return;
Step 3: Fill in your personal details;
Step 4: Generate the label and print.
If your order was delivered by Mondial relay, you must access Monidal
Relay platform to generate your return label - https://retours.mondialrelay.com/d/E1PARFOI/?Country=BE&Language=FR&SiteId=Parfois.
Step 1: Fill in the fields below:
Email
/ Email confirmation
First name and Last name
Customer's
address
Country / Postal Code / Town
Weight (customer can find
this information on the shipping label)
Here you can find the
nearest pickup point - https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi/.
Step 2: Click on "Get Mon Etiquete"
Pack the items securely in the original packaging, if possible and include the invoice inside. Stick the label on your parcel.
Go to a Pickup Post NL / Mondial Relay network point and deliver your order. The refund will be made through the same payment method you used when placing your online order.
When you make an exchange or return, you must comply with the following conditions:
If you decide to return your order at a pickup point, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.