Shipping

When processing your purchase, we will indicate the available shipping methods, costs and estimated delivery date of your order.

Exchanges and returns

Return window

• New collection items: Within 30 days from the delivery date
• Discounted items: Within 7 days from the delivery date

At a Parfois store

You can return your items at any Parfois retail store in the UAE. Ensure items are returned with the original receipt and in their original condition.

Return via Customer Service

Currently, online returns cannot be initiated through the website. Please contact our Customer Service team who will assist you with the return process and provide next steps.