Select the products you love by navigating the menu options (New In, Collection, Top Choices etc.) or by using the search tool. You can add any product directly to your shopping bag from any product grid, or if you want to check more details just click on the photo. After choosing your favourite colour and size and clicking "add to bag", you can either choose to continue shopping or initiate the checkout. To checkout you can either login/sign in, or continue as a guest. Choose a shipping option, select a payment method and confirm the order.
The countries listed below are available for online shopping:
Belgium, France (Metropolitan France and Corsica), Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Spain, United Kingdom (except The Isle of Man, Channel Islands and other Crown dependencies), Latvia, Luxemburg, Lithuania, Slovenia and Estonia.
Parfois makes a commitment of responsibility for all visitors to the website, protecting personal information based on the encryption of data transmission through a secure HTTP (HTTPS://) with Digital Certificate Digicert.
You can contact our Online Customer Service Team from Monday to Friday from 11:00 AM to 8:00 PM. We will try to answer your questions as quickly as possible.
Contact Us HERE
Please follow this link or go to www.parfois.com and select your country; then, proceed to “My account” in the top right hand corner to create a new account.
Click on the following link to receive our newsletters.
If you are registered, you can always add your favourite items to your wishlist and buy them later. Please note that by doing this, you are not reserving your product, but instead saving it for future reference. All products are eligible for your Wishlist. To add one, use the heart icon next to the “add to bag” button on the product detail page.
If you have forgotten your password, you can recover it in the “Login” section. Introduce your email and you will then receive a message with your new password.
Cancel your account HERE by choosing the options Technical Support > My Account > Delete Account/Data
During the checkout process, you will be prompted to choose your preferred payment method before finishing your purchase. Payment methods may vary according to your shipping country.
Estonia: VISA, MC,Maestro, ApplePay, Paypal, Klarna, GooglePay
Card purchases may require verification by your bank due to the new European Regulation (PSD2)
1. Check your phone! You will receive a notification from your bank to authorize the payment.
2. Authorize the payment by following the instructions on your banks' website.
3. When the payment is authorized, return to our website to finalize the purchase.
All orders are placed in the official local currency of the country you are purchasing from. Please note that if your bank account is in another currency, the exchange rate used to debit your account will be automatically determined by your bank/PayPal and not by Parfois.
Due to different customs policies and import duties, it is not possible for Parfois to anticipate the exact amount of these fees or extra costs that may be applied upon the arrival of an order to the country of destination. If in doubt, you should contact your local customs office before placing your order, to obtain accurate information about the duties and taxes that may apply.
You can always track your order through “My account” in the Orders section. If you are not registered, you can track the order through the link indicated in the email sent to you when the order is shipped.
The delivery country must always match the country of purchase. Parfois reserves the right to cancel any order that does not comply with this policy.
You may proceed to cancel your order if the status is “Order Confirmed” or “Processing Order”. Otherwise it will have to be treated as a return. To check this info, you can go to the “My orders” section in your account. If you are not registered, request the cancellation of your order here choosing the options: Order Information >> Order Cancellation.
All online orders are sent from Portugal. During the peak season delivery times may be higher than expected.
| SHIPPING METHOD | COST | ESTIMATED DELIVERY |
|---|---|---|
| Delivery in pickup points | 5,95€ Free from 39,99€ |
3-5 working days |
| Home delivery | 5,95€ Free from 39,99€ |
3-5 working days |
All our products have a detailed description including composition and material details, available colours, sizing information and measurements.
Our product replenishment is performed daily to guarantee continuous availability of our articles. If an article is no longer available, the most likely scenario is that it is permanently sold out. In these cases, the sold-out items will be removed from the website.
To ensure that our items will fit you properly, we have size guides available on our product pages.
Parfois.com only sells items in perfect condition. Under exceptional circumstances of receiving a faulty item, please contact our customer service.
We cannot guarantee that products available online are available in stores and vice versa.
Our catalogue is organised into several sections: New In, Product Categories, Collections and Editorials. To receive our latest updates, new products, events, lookbooks and specials offers, please subscribe to our Newsletter link.
Vouchers, promotional codes and discounts apply to an online purchase and can only be used in the county in which the purchase was made.
Activity Title
For the purposes of exercising the main activity of Precious Metal Retailer - Means of Communication at a Distance, the activity title No. T8680 was attributed, at the request of Barata & Ramilo S.A., with Tax Identification Number (NIF) 500 590 753, for the site www.parfois.com.
Hall Mark and Responsibility
All our 925 silver items have the proper hallmark and responsibility marks. The description of the composition of each article can be found next to its image. The weight mentioned on the description of each piece refers only to the weight of the metal used in its composition. Some pieces may also present weight variations. Note that some items, due to the low weight of the metal, may be exempt of hallmarking.
The buyer may,
in case of doubt about the authenticity of the markings, resort to the services of the Hallmark offices for verification purposes.
Quotations
You can consult information on the daily quotation of precious metals at the following addresses:
Table of Hallmarks
You may consult below the Table of Portuguese hallmarks currently in force.
Alternatively, you may consult it in:
https://www.contrastaria.pt/marcas/marcas-de-portugal/
The delivery time for personalized products might be extended up to 7 business days extra and be sent in separated shipments. Shipping times may increase during peak season. Exchanges, returns or cancellation of orders for customizable items will not be accepted.
Due to the unique nature of these products and the fact that the preview is generated by digital software, they may differ in color, actual sizes and textures from what is shown on the screen.
The stamped personalization may change slightly as a result of the use of the items, due to the materials with which they are produced.
The personalized product is exclusively designed and made for your purchase. Therefore, no exchanges or returns will be accepted.
Perfumes are shipped in a sealed package, wrapped in protective paper. In case of exchanges or returns, the package must not be opened.
