All returns must be made within 30 days of the purchase date.
Pack the items securely in the original packaging, if possible.
Stick the return label provided in your order on your parcel. That will allow you to return it anywhere in any PPL Pickup point in Czech Republic.
Find the nearest Pickup points here: https://www.ppl.cz/en/pickup-points-map
Take your parcel to the Pickup point of your choice.
After confirming that all returned items are in good conditions, the refund will be processed within 7 to 14 working days, using the same payment method used for the purchase. The cost 2,95€ of the return will be deducted from your refund..
When you make an exchange or return, you must comply with the following conditions:
Returns using our Pickup PPL (Professional Parcel Logistics) network in Czech Republic will be refunded within 7 to 14 business days after receiving your parcel in our warehouse, through the same payment method used when placing the order. As of 17th July 2023, the cost of the return will be deducted from your refund.