All returns must be made within 30 days of the purchase date.
Pack the items securely in the original packaging, if possible.
Stick the return label provided in your order on your parcel. That will allow you to return it anywhere in any PPL Pickup point in Czech Republic.
Find the nearest Pickup points here: https://www.ppl.cz/en/pickup-points-map
Take your parcel to the Pickup point of your choice.
After confirming that all returned items are in good conditions, the refund will be processed within 7 to 14 working days, using the same payment method used for the purchase. The cost of the return will be deducted from your refund.
When you make an exchange or return, you must comply with the following conditions:
Returns using our Pickup PPL (Professional Parcel Logistics) network in Czech Republic will be refunded within 7 to 14 business days after receiving your parcel in our warehouse, through the same payment method used when placing the order. As of 17th July 2023, the cost of the return will be deducted from your refund.
The present Terms & Conditions (together with the Privacy Policy and Cookie Policy) establish the conditions that determine the use of this website (https://www.parfois.com) and regulate the conditions of the product purchase process in it, being always accessible on the website.
Parfois invites you to carefully read the content of the Terms & Conditions, of the Privacy Policy and of the Cookie Policy before using the website.
To place an order on the website you must be at least 18 (eighteen) years old or, if you are a minor, have the authorization of your parents or legal representatives to hire under legal terms. When you use this website, you declare that you fulfil these conditions.
The present Terms & Conditions may be subject to change, in which case the updated version will be disclosed on the website including a notice to call attention to the new version. The use of the website as well as the placing of any order, after Parfois has published a new version of the Terms & Conditions, will be subject to this version of the Terms and Conditions in force, which must be expressly accepted prior to the submission of a subsequent order.
The following Terms & Conditions regulate the sale of the products presented on the website by the following Company:
- Modessa Polska Sp. z o.o, hereinafter identified on the website by the brand “Parfois”
- Headquarters: Ul. Plac. Powstańców Warszawy 2A,
00-030 Warszawa
POLSKA
- NIPC 946 25 74 148 registered at the Commercial Registry Office under the number 324054
- E-mail: contact@parfois.com
- Website: https://www.parfois.com
By registering on the website and creating an account (see 2.(II)), you must ensure that the mandatory information provided is correct and complete. We request that you inform Parfois of changes in your personal data, such as postal address, email address, and other contact details, by updating these information on the website without any delay.
The website provides also a "Checkout as guest" feature, without any necessity to register on the website, in order to be able to place orders. Either way you should ensure that the mandatory information provided is correct and complete. Only personal data strictly necessary to execute your request are requested, which will only be used to process your purchase and the delivery thereof.
By using the website, you are bound not to make false or fraudulent orders, and Parfois may, if it considers that an order of this nature has been carried out, cancel it and inform the competent authorities.
Contact Us HERE
To order one or more products available on the website, you must complete the following procedure:
(I) Required information for “Checkout as Guest”
(II) Required information for New Customer Registration
Once you have filled out the form with all the information required, you must select the Method of Delivery of the product, in accordance with the provisions of Section 6 below. You should then choose one of the Payment Methods available (see Section 5 below). Finally, you should click on "Pat". By clicking the button “Pay”, you place a binding order for the products in the “Bag”.
In order to "Pay", you must first accept the present Terms & Conditions.
Once the order is finished, Parfois will send you an "Order Confirmation" email. This email is a mere automated proof, which means that we have received your order and in which information about the number and date of the order, method of delivery and payment, delivery and invoice address, product price, shipping cost, product identification and its basic characteristics are provided. Upon receipt of the “Order Confirmation” email, a binding contract is concluded.
Always make sure to review your purchase before clicking "Continue to Payment ". Before clicking on " Continue to Payment " you have the opportunity to edit any information you provided, such as the shipping or invoice address, payment information, or to add, change or remove products in the "Bag".
In case you have a valid account, you can always access your purchase history, which contains information on number, date and order status, product identification and its basic characteristics, respective price and shipping costs, payment method used, selected delivery method and invoice address on the Parfois website under the top right corner in “orders” option.
The receipt of the purchase will be sent via email, after the order has been dispatched from the warehouse.
In case of difficulties with your order, you can always send an email to Parfois Customer Service at contact@parfois.com.
All product orders will be subject to the availability thereof. In this sense, if there is any difficulty regarding the supply of products or if there are no products in stock, Parfois will inform you of the unavailability and will reimburse you the amount you may have paid, within a maximum period of 14 (fourteen) days.
The prices paid for the products you order are those displayed on this website, at the time that the order is placed, including the applicable VAT, but excluding shipping costs that will add to the value of the order placed.
Prices are displayed in the currency of the selected country based on the geographical location of your IP address.
However, you may, at any time, enter the website of Parfois another geographic location, by typing its address directly in the browser.
Please note that when changing the country, it is possible that prices and shipping costs change, and prices of the selected country will apply.
The shipping costs will be charged according to the values indicated on the website, calculated, namely, according to the selected shipping method.
You will always be informed, in a clear and concise way, prior to the completion of the order, about the total price of the product, which includes the price, all taxes and charges, additional transport costs, shipping costs or any other costs that may exist.
Parfois reserves the right to change the prices of products and shipping costs at any time, without affecting, however, the orders in respect of which the Order has already been completed.
Promotional codes are codes or words coded as "Discount Coupons" which, for example, may offer you discounts on certain products, in your entire order, or may represent the offer of shipping costs. Promotional codes only apply to purchases made on the Parfois website and can only be used in the country where the purchase was made.
In order to take advantage of promotional codes, you must make sure that you enter the code in the appropriate space when making the payment. If you do not apply the promotional code at that time, you will not be able to use the promotional code in that purchase, without prejudice to being able to use it in a subsequent order, subject of course to the conditions of use of each promotional code.
Promotional codes are to be used in the indicated period of time and only once in the course of an order.
In general, payments can be made through Visa, Mastercard, PaypalL, Online Banking Slovakia. For each order, we reserve the right not to offer certain payment methods and to refer to other payment methods.
All orders are processed in the local currency of the respective country of purchase. In the event that your bank account is in another currency, the exchange rate used for debiting your account will be automatically determined by the Bank / Paypal and not by Parfois. Moreover, any transaction costs are to be borne by you.
In order to reduce the risks of unauthorized access, your credit card data will be encrypted using Secure Socket Layer (SSL) protocol and verified by Digicert, as best explained in the Privacy Policy.
If payment is made using a credit card, the debit on the card will be made within the following 1-2 days.
After selecting the payment option, you must enter the necessary data of your credit card, namely the cardholder name, the type of credit card, the credit card number, the month and year of expiry and security number of the card and, then click "Confirm Payment".
Payment by Paypal is a safe method.
In case the payment is made via Paypal, the debit will be made after clicking on "Confirm Payment".
Orders placed on our Czech website can only be delivered in Czech Republic.
All orders will be delivered to the address that you provided for delivery purposes in the course of placing the order.
Orders will only be sent after confirming the availability of the stock (see Section 3) and after confirmation of payment. Deliveries are carried out by partner companies of Parfois executing the delivery of your order through respective offices closest to your geographical location.
Parfois has the following shipping methods:
In the course of the ordering process, the preferred shipping method may be chosen.
Subsequently, the final amount of payment of your order will always indicate clearly and precisely, the value of shipping costs.
Parfois and its partner delivery companies will use their best efforts to comply with the delivery of the order within 2-4 working days from the day after receiving the payment of the product purchased.
Orders will be shipped only on working days, meaning Monday to Friday, under exclusion of public holidays.
If Parfois is unable to comply with the deadline for delivery of the order, it will inform you of this situation, granting you the option to continue with the purchase by agreeing to a new delivery date, or cancel the order, with full refund of amounts paid, within a maximum period of fourteen (14) days from the date of knowledge of the inability.
If you are not at the place of delivery at the agreed time, the carrier will contact you by email or SMS.
Please note that in case of failure of delivery of the order within the stipulated deadline as a result of any circumstances that is attributable to you, Parfois (upon consultation with its partner delivery company) is entitled to reimburse the administrative costs as well as any expenses for the storage and any new delivery attempts, with the exception of the costs incurred in the course of the initial delivery attempt.
If for any reason you want to return a product, you can do so freely, without any penalty and without justification, within fourteen (14) days from the following day in which Parfois or one of its partner company delivered the order to you directly or to a third party indicated by you, other than the carrier.
In order to exercise your right of withdrawal of the contract, you must notify Parfois of this intention by means of an unequivocal declaration of withdrawal of the contract, and you may use one of the following contacts:
- Address:
Rua Do Sistelo, 755 - Lugar de Santegãos
4435 - 452 Rio Tinto
Portugal
- E-mail: cancellation@parfois.com;
- Withdrawal form template available here which, however, is not mandatory to use.
If you choose to submit the right of withdrawal form template by electronic means or any other unequivocal statement of the withdrawal through the website or by email or telephone, Parfois will send you, without delay and within a maximum of 24 hours, on a durable medium (eg by email) a notice of receipt of the contract withdrawal statement.
The return of the order can be done:
PARFOIS - No Limit Sp. Z. o. O.
Gabriela Narutowicza 20
54-615 Wrocław
Poland
Along with the order you will find a label, which will allow you to return it at any Pickup PPL network, which you must stick on your parcel.
You could find the nearest PPL Pickup point through the url https://www.ppl.cz/en/pickup-points-map.
In any case, the return of the order must be made within a maximum period of 14 (fourteen) days from the date on which you notified Parfois of its decision to terminate the contract.
You must keep and present the receipt of purchase when you return it, keep the product so that it can be returned in proper conditions of use, not exceeding the handling that is usually admitted in a commercial establishment, intact, labelled and in the original packaging.
Parfois will refund the amount of the returned product without undue delay and within a maximum period of 14 (fourteen) days from the date Parfois has been informed of your decision to terminate the contract, without prejudice to the right of Parfois to withhold reimbursement until it has received the returned goods, or until you prove the return thereof, whichever occurs first.
Parfois makes the reimbursements using the same means of payment that used in the initial transaction, but can, if you wish so, opt for reimbursement through the attribution of gift cards.
Parfois can cancel any order or not accept a confirmed order in case of a technical error and / or an error in the prices or in any data about the products contained on the website at the time of placing an order. In this case, Parfois will fully refund the amounts paid.
Parfois grants you the right to return or exchange an ordered product within 30 days upon the following day in which Parfois or one of its partner company delivered the order to you directly or to a third party indicated by you, other than the carrier.
The delivery of the product for the purpose of return can be done:
PARFOIS - No Limit Sp. Z. o. O.
Gabriela Narutowicza 20
54-615 Wrocław
Poland
Along with the order you will find a label, which will allow you to return it at any Pickup PPL network, which you must stick on your parcel.
You could find the nearest PPL Pickup point through the url https://www.ppl.cz/en/pickup-points-map.
You must include the receipt of the purchase when you return the product so that it can be returned in proper conditions of use, still containing the label, not exceeding the handling that is usually allowed in a commercial establishment, intact and in its original packaging. The costs of replacement for lost original packaging are to be borne by you. Returns of perfumes will only be accepted if the original sealed package is kept.
Parfois ensures the guarantee of conformity for products purchased on the website.
For this, it is necessary that the nonconformity of the ordered product exists at the moment of delivery and manifests itself within a maximum period of two (2) years from the delivery of the product ("Guarantee").
Therefore, in case of finding a lack of conformity of the product purchased, you must contact Parfois within a maximum and non-extendable period of two (2) months from the date of discovering the lack of conformity by providing the order number, the product details and description of the nonconformity in question to the following email address:
- E-Mail: contact@parfois.com
The delivery of the product for the purpose of return can be done:
PARFOIS - No Limit Sp. Z. o. O.
Gabriela Narutowicza 20
54-615 Wrocław
Polan
Along with the order you will find a label, which will allow you to return it at any Pickup PPL network, which you must stick on your parcel.
You could find the nearest PPL Pickup point through the url https://www.ppl.cz/en/pickup-points-map.
If the examination of the product, carried out by Parfois, verifies that there is a defect or lack of conformity of the purchased product, the customer may choose replacement through an appropriate price reduction or through the withdrawal of the contract with full reimbursement of the correspondent payment. As mentioned, these rights must be exercised within the maximum and non-extendable period of two (2) years from the delivery of the product, under penalty of expiration.
In case a partial or full reimbursement is requested, Parfois will proceed to refund the corresponding amount as soon as possible but within a maximum period of 14 (fourteen) days.
In case the withdrawal of the contract with concomitant return of the product is requested, you will be refunded the amount paid as the price for the product including costs of delivery and, if applicable, the costs of return. The refund of the amount will be made for the same payment method that you used in course of the initial transaction, unless expressly requested otherwise by you.
Please note that malfunctions and defects resulting from improper use of the products purchased, from non-compliance with the correspondent indications/instructions or from repairs carried out by unauthorized third parties are subjects to exclusion of the guarantee.
However, the warranty on watches does not cover: (i) battery life, (ii) damage caused by water when the watch is not resistant to it, or when it is used beyond the intended depth, (iii) cracking and aging due to use (eg scratched glass, change in color and/or material of the strap and chain, aging/peeling of the coating, etc.), (iv) any damage to the watch caused by abnormal, abusive, careless and/or from negligence or accidents (eg broken glass, dents, blows, crushing); (v) misuse and/or disregard of the instructions provided by Parfois; (vi) tampering with the watch by unauthorized persons (eg battery replacement, servicing or repair) or (vii) any changes to its original condition beyond Parfois' control. For further information, please see Section 12.
The products that Parfois sells, especially those that are handmade, often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and colors, are not considered defects or lack of conformity. Rather, you should expect their presence. Such characteristics are unavoidable and should be accepted as part of the individual product appearance.
Your Parfois timepiece is covered by our warranty against any manufacturing defects for a period of 24 months from the date of delivery. The warranty covers the watch movement and does not cover:
The warranty is offered in accordance with the applicable legislation in its current version:
All copyrights, trademarks and other intellectual property rights in materials or content that are provided in the course of the use of the website are at any time owned by Parfois or the respective licensor, so you may only use such material and content in the explicitly authorized manner.
This, however, does not prevent you from using the website, to the extent necessary, to copy the information relating to your order or contract data.
The applicable law requires that the information or notifications sent by Parfois are in writing. By using this website, you give consent to electronic notifications, such as emails or SMS.
For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, information and other notices sent electronically satisfy the legal requirement of written communication. This condition will not affect other rights recognized by law.
In case of ambiguity or doubt relating these Terms & Conditions, you can contact Parfois through the contact forms available on the website or call us from Mon to Fri from 10:00 AM to 7:00 PM to +34919019135. Please note that you will have the cost of an international phone call to Spain “
Customer service hours are from Monday to Friday from 10:00 AM to 7:00 PM.
Parfois will make every reasonable effort to fulfil its obligations.
However, it cannot be held liable for non-compliance or delay in complying with any of its obligations, which results from events that are beyond its control ("Force Majeure").
Force majeure events are external, unavoidable and unforeseen events which are atypical (i.e. so extraordinary that they cannot be regarded as a typical operational risk) and elementary and which cannot be avoided or their consequences rendered harmless even when exercising the utmost care, such as, for example, natural disasters, other disasters, war, acute threats of war or civil war-like conditions. Such events include, but are not limited to, the following:
Parfois' obligations derived from the purchase contract with you shall be deemed to be suspended during the period of a Force Majeure event. Consequently, Parfois benefits from an extension of the time limit for fulfilling its obligations for a period of time equal to the duration of the existence of the Force Majeure event.
Parfois will use all reasonable means to cope with the Force Majeure event or to find a solution that will facilitate compliance with its obligations, despite Force Majeure events.
Links to other websites and / or third-party materials which are referred to on the website are provided solely for the purpose of obtaining information. Therefore, Parfois does not have any control over the content of these external websites or materials and cannot be held responsible for any damages or losses resulting from the use thereof.
All matters relating to the application or interpretation of the present Terms & Conditions and any dispute resulting from the interpretation, validity or breach of the contract between you and Parfois shall be subject to the jurisdiction of the competent Austrian civil courts..
To such disputes will be applicable, with express resignation to another legislation, the Austrian law.
In case you are not satisfied with your purchase of the product or with the service provided on the website, you may also, without prejudice to the right to submit the dispute to the appraisal and decision of a court, appeal to one of the alternative European consumer dispute resolution bodies:
https://webgate.ec.europa.eu/odr
We may offer coupon codes which may apply to any, or certain specified purchases or products in PARFOIS Website.
Each coupon code will be subject to specific terms & conditions specified at the time the coupon code is issued, namely the period of time to use the code and if it is applied only on Parfois website or also in physical stores.
Coupon codes cannot be applied in combination. You are only able to apply one coupon code per order.
A coupon code cannot be applied to an order after that order has been placed effectively.
Certain product category exclusions may apply so we’ll let you know if you can't use your coupon code on anything before you complete your purchase .
If the coupon code has expired, you won’t be able use it.
Coupons cannot be combined with other campaigns and offers.
If a coupon code is offered and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the coupon code, we reserve the right to cancel, modify or suspend the coupon code.
Coupon codes or discounts are non-transferable and cannot be exchanged for cash.
For promotion campaigns with specific conditions required, if customer returns all the products from the order, except the one with an applicable discount, Parfois reserves the right not to refund the order until the product with discount is also returned.
For BOGOF (Buy One Get One Free) or related coupon codes, if customer returns all the products from the order, except the one for free, Parfois reserves the right not to refund the order until the product with discount is also returned, or it will deduct the product price (price without discount) from the refund. The above rules apply also for other promotional campaigns.
Parfois processes your personal data in accordance with the Privacy Policy published under: https://www.parfois.com/on/demandware.static/-/Library-SitesSharedLibrary/default/privacy-policy/PrivacyPolicy-EN.pdf.
Your privacy is extremely important to us.
With this objective always present in everything we do, we have prepared this Cookie Policy so that you can find out what cookies we use on the Parfois' digital platforms, for how long, for what purpose and how you can manage them.
This Cookies Policy is part of our privacy policy, which you can read here
This Cookies Policy aims to inform you, as a user of our digital platforms, that we use cookies in order to offer you an optimal browsing experience that is smooth and tailored to your needs.
A cookie is a small text file placed on your computer or mobile device by your internet browser during a visit to a digital platform for the purposes of storing, retrieving or updating data.
Cookies allow the digital platform to record the user's browsing habits in order to offer you optimised and personalised browsing according to your preferences.
Cookies may collect the following data from users: IP address, browser type, device type, location, language, operating system, user ID and browsing history.
The Parfois website uses several types of cookies. As for duration, we use cookies of two types:
Parfois uses its own cookies, i.e., cookies installed by us, as well as, third-party cookies that are installed and managed by third parties, so these third parties may have access to the data collected by such cookies.
At any time, you can manage your cookie preferences either by disabling them in your browser or here on the website
Rejecting the use of cookies on the Parfois website may limit or make it impossible to access some areas and/or content, or limit the receipt of personalised information.
Changing your settings or disabling the use of cookies will require you to follow the instructions provided by your internet browser or device (usually located under "Settings" or "Preferences").
Below we have listed some useful links regarding different internet
browsers:
Browser |
Browser Info |
|
Microsoft Edge |
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy |
|
Internet Explorer |
https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer |
|
Mozilla Firefox |
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences |
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Google Chrome |
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Apple Safari |
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Opera |
Should you have any questions about the management of cookies on the Parfois website, you can contact the Parfois Data Protection Officer at dpo@parfois.com.
Parfois may review this Cookie Policy and make changes to it whenever it deems it necessary or whenever they are required, and all users are advised to refer to it periodically.
If this happens, the version will be updated and these changes will become an integral part of the Policy.
