TERMS & CONDITIONS
The present Terms & Conditions (together with the Privacy and Cookie Policy) establish the conditions that determine the use of this website and regulate the conditions of the product purchase process in it, being accessible at all times on the website.
Parfois invites you to carefully read the content of the Terms & Conditions, of the Privacy and Cookie Policy before using the website.
To place an order on the website you must be at least 18 (eighteen) years old or, if you are a minor, have the authorization of your parents or legal representatives to hire under legal terms. When you use this website, you declare that you fulfil these conditions.
The present Terms & Conditions may be changed at any time, and in this situation, we will post on the website an updated version. The use of the website as well as the realization of any order, after Parfois has published a new version of the Terms & Conditions, will be subject to the version of the Terms and Conditions in force, which must be expressly accepted prior to the submission of the order.
The following Terms & Conditions regulate the sale of the products presented on the website by the Company:
By registering on the website, you must ensure that the mandatory information provided is correct and complete. We request that you inform Parfois of changes in your identification data, such as postal address, email address, and other contact details, by updating your personal information on the website without delay.
The website allows you to make a purchase through the "Buy as a Guest" feature not being necessary for this purpose to register. Either way you should ensure that the mandatory information provided is correct and complete. Only personal data strictly necessary to execute your request are requested, which will only be used for this purpose.
By using the website, you are bound not to make false or fraudulent orders, and Parfois may, if it considers that an order of this nature has been carried out, proceed cancel it and inform the competent authorities.
Contact Us HERE
To order one or more products available on the website, you must follow the following procedures:
(I) Buy as a Guest
If you choose to "Buy as a Guest", you will have to complete the checkout form so we can deliver the order, which should include the following information:
(II) New Customer Registration
If you choose to register as a "New Customer", you will have to complete a form available here, which should include the following information:
Once you have filled out the form with all the above information, you must select the Method of Delivery of the product, in accordance with the provisions of Point 6 below. You should then choose one of the Payment Methods available (see Section 5 below). Finally, you should click on "Confirm Payment".
In order to "Confirm Payment", you must first accept the present Terms & Conditions.
Once the order is finished, Parfois will send you an "Order Confirmation" email. This email is a mere automated proof, which means that we have received your order, and in which is sent to you information about the number and date of the order, method of delivery and payment, delivery and invoice address, product price, shipping cost, product identification and its basic characteristics.
Always make sure to review your purchase before clicking "Confirm Payment". Before clicking on "Confirm Payment" you have the possibility to edit any information you entered, such as the shipping or invoice address, payment information, or to add, change or remove products in the "Basket".
You can always access your purchase history, which contains information on number, date and order status, product identification and its basic characteristics, respective price and shipping costs, payment method used, selected delivery method and invoice address on the Parfois website under "My Account".
The purchase invoice will be sent to your email address.
In case of difficulties with your order, you can always contact Parfois via the Customer Service Department Parfois via the Customer Service Department through the contact form available at https://www.parfois.com/en/lu/contacts.html.
All product orders will be subject to the availability thereof. In this sense, if there is any difficulty regarding the supply of products or if there are no products in stock, Parfois will inform you of the unavailability and will reimburse you the amount you may have paid, within a maximum period of 30 (thirty) days.
The prices paid for the products you order are those displayed on this website, at the time that the order is placed, including VAT at the legal rate of Parfois headquarters in force, but excluding shipping costs that will add to the value of the order placed.
Prices are displayed in the currency of the selected country based on the geographical location of your IP address.
However, you may, at any time, enter the website of Parfois from another geographic location, by typing its address directly in the browser.
Please note that when changing the country, it is possible that prices and shipping costs change, and prices of the selected country will apply.
The shipping costs will be charged according to the values indicated on the website, calculated, namely, according to the selected shipping method.
You will always be informed, concisely, prior to the completion of the order, about the total price of the product, which includes the price, all taxes and charges, additional transport costs, shipping costs or any other costs that may exist.
Parfois reserves the right to change the prices of products and shipping costs at any time, without affecting, however, the orders in respect of which the Order has already been completed.
Promotional codes are codes or words coded as "Discount Coupons" which, for example, may offer you discounts on certain products, in your entire order, or may represent the reduction of shipping costs. Promotional codes only apply to purchases made on the Parfois website and can only be used in the country where the purchase was made.
In order to take advantage of promotional codes, you must make sure that you enter the code in the appropriate space when making the payment. If you do not apply the promotional code at that time, you will not be able to use the promotional code in that purchase, without prejudice to being able to use it in a subsequent order, subject of course to the conditions of use of each promotional code.
Payments can be made through Visa, Mastercard, Maestro, Paypal, Klarna PoT, Google Pay and Apple Pay.
All orders are processed in the local currency of the respective country of purchase. In the event that your bank account is in another currency, the exchange rate used for debiting your account will be automatically determined by the Bank/ Paypal and not by Parfois.
- Visa, Mastercard, Maestro Cards
In order to reduce the risks of unauthorized access, your credit card data will be encrypted using Secure Socket Layer (SSL) protocol and verified by Digicert, as best explained in the Privacy Policy.
If payment is made using a credit card, a pre-authorization will be made to ensure that you have sufficient funds to complete the transaction.
After selecting the credit payment option, you must enter the necessary data of your credit card, namely the cardholder name, the type of credit card, the number, validity and security code of the card and, then click "Confirm Payment".
In case the payment is not authorized, no charge will be made.
- Paypal
Payment by Paypal is a safe method.
In case the payment is made via Paypal the debit will be made after clicking on "Confirm Payment".
- KLARNA (PAY OVER TIME)
In order to offer you Klarna’s payment methods, we might in the checkout transfer your personal data included in the form of contact and in the order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own Privacy Notice.
- Google Pay
With Google Pay, it's possible to make purchases using credit or debit cards stored in their Google account.
- Apple Pay
Apple Pay provides a secure and seamless payment method which could be confirmed through Touch ID or Face ID authentication.
All products are only available for delivery in Luxembourg. Deliveries are not done to post offices.
All orders will be delivered to the address that you specified for delivery when you placed your order.
Orders will only be sent after confirming the availability of the stock and after the confirmation of the payment. Orders will be sent by Parfois partner companies, namely DPD, Inpost (Mondial), who will handle the delivery of your order through the respective offices closest to your geographical location. You can find more information about these companies by consulting the followings links: https://www.dpd.com/lu/en/, https://inpost.eu/
Luxembourg
*Free delivery on orders above 39,99 EUR
When placing the order, we will ask you to choose the shipping method that you want.
The final value of your order will always indicate clearly and precisely, the supported value of shipping costs.
Parfois will use its best efforts to comply with the delivery of the order within 4-6 working days (Home Delivery) and 5-7 working days (PickUp Point) (adds 5 working days days for personalized items), from the day after receiving the payment of the product purchased and within the delivery times of the carrier company. Shipping times may increase during peak season.
Orders will be shipped only on working days.
If Parfois is unable to comply with the deadline for delivery of the order, it will inform you of this situation, granting you the option to continue with the purchase, establishing a new delivery date, or cancel the order, with full refund of amounts paid, within a maximum period of thirty (30) days from the date of knowledge of the unavailability.
In cases where the transportation of your order is carried out by DPD and the order cannot be delivered, by any fact that it is not attributable to Parfois or DPD, a notice will be left on your mailbox indicating where and when you can make the withdrawal or you will be contacted, via the e-mail or phone number that you indicated to Parfois, to schedule a delivery date.
Please note that in case of non-delivery of the product within the stipulated deadline, by any fact that it is attributable to you, Parfois will reimburse you for the amount paid, except for costs incurred with sending the order, as well as any expenses for the storage and new delivery attempts. Personalized Items won’t be refunded as they are designed and manufactured exclusively for you.
If for any reason you want to return a product, you can do so freely, without any penalty and without justification, within 14 (fourteen) days from the following day in which Parfois delivered the order to you directly or to a third party indicated by you, other than the carrier. You may have to support the costs of returning the product, in which case you will be notified.
We inform you that the personalized product is exclusively designed and manufactured for your purchase. Therefore, the right of withdrawal does not apply in accordance with article L. 222-9, (7), c) of the Luxembourg Consumer Code, and neither does our voluntary return policy return (clause 9).
In order to exercise your right of withdrawal, you must notify Parfois of this intention by means of an unequivocal declaration of termination of the contract, and you may use one of the following contacts:
If you choose to submit by electronic means the free termination form template or any other unequivocal statement of the termination through the website, Parfois will send you, without delay and within a maximum of 24 hours, on a durable medium (eg by email) a notice of receipt of the contract termination statement.
You shall return the products in accordance with the instructions received without undue delay and in any event no later than fourteen (14) days after you have informed us of your decision to exercise your right of withdrawal.
You can only exchange a product with the same reference. Product exchanges must be made within 30 (thirty) days of the purchase date. Exchanges of personalized items (according to the consumer's specifications) for convenience only (other than defective products), will not be accepted.
You must keep and present the receipt of the purchase when you exchange the product and keep the product so that it can be returned in proper conditions of use, still containing the label, not exceeding the handling that is usually allowed in a commercial establishment, intact and in its original packaging.
Parfois allows you to return any item within thirty (30) days of the purchase date. Returns will be accepted only where the products have not been used and have their original tags. To make a return, you should have your original proof of purchase. Therefore, Parfois cannot accept the return of used or damaged items.
Return methods: To return an item you have the following solution:
Parfois ensures the guarantee of conformity for goods purchased on the website in accordance with the provisions of article L. 212-1 et seq. of the Luxembourg Consumer Code.
For this, it is necessary that the non-conformity of the purchased product is manifested within a maximum period of 2(two) years from the delivery of the product ("Warranty"), within which any lack of conformity which becomes apparent within one year of delivery of the products is presumed to have existed at the date of delivery, unless proven otherwise by Parfois. After the afore mentioned 1 (one) year, it is up to the customer to prove that the lack of conformity existed on the date of delivery of the good.
The delivery of the product for the purpose of return can be done with the invoice:
If, after examining the product, Parfois verifies that there is a defect or lack of conformity of the purchased product, the customer may choose to request free of charge that the goods be brought into conformity, through repair or replacement, or to have an appropriate price reduction or to have the termination of the contract with full reimbursement of the price.
Parfois will proceed to repair, deliver a new product or refund, partially or totally, depending on your choice, as soon as possible and always within a maximum period of 30 (thirty) days. In accordance with article L. 212-6 of the Luxembourg Consumer Code, Parfois reserves the right to not proceed according to your choice, if the chosen remedy is impossible or if, compared with the other remedy, it would impose costs on Parfois which would be disproportionate.
In case of option to terminate the contract, with the concomitant return of the product, you will be refunded the amount paid as the price for the good, as well as the costs of delivery and, if applicable, the costs of return. The refund of the amount will be made for the same payment method that you used in the initial transaction, unless expressly requested otherwise by you.
Are excluded from the warranty effects or malfunctions resulting from improper use of the products purchased, non-compliance with the indications/instructions accompanying the products or from repairs carried out by unauthorized third parties.
If you have acquired a watch, Parfois can repair it free of charge or replace it with a similar one or one with similar characteristics. namely (i) if repairs prove insufficient to restore normal working conditions of the same or (ii) if the acquired watch case cannot be opened.
The products that Parfois sells often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and colors, are not considered defects or lack of conformity. Rather, you should expect their presence. Such characteristics are unavoidable and should be accepted as part of the individual product appearance.
Personalized product is exclusively designed and manufactured for your purchase. Due to the unique nature of these products and the fact that the preview is generated by digital software, there may be variations in color, actual sizes, and textures compared to what is displayed on the screen.
Your Parfois timepiece is covered by our warranty against any defects in manufacturing for a period of 24 months from the date of purchase. The warranty covers the watch movement and does not cover:
The warranty is offered in accordance with the current legislation to be valid, it must include the purchase invoice if the product was bought online.
The Customer warrants that it is authorized to use the texts and other elements that are part of the personalization of the products. However, we reserve the right to refuse customization or cancel orders of customized products for failure to comply with the conditions further described herein. The customer is solely responsible for the requested customization. We may refuse your personalization or cancel orders of personalized products if we detect that the personalization consists of, or includes inappropriate, third-party or unlawful elements. We do not assume the obligation to verify and do not assume responsibility for the texts or other elements that are part of the personalization created by the users of this service. We do not guarantee the legality of these texts or other elements and, consequently, we do not assume any responsibility for damages and/or losses that may result to any user(s) and/or any other third parties - whether individuals, public or private entities - whether it results directly or indirectly from the use of the customizable articles section or that has any kind of direct or indirect relationship with said products.
All copyright, trademark and other intellectual property rights in the materials or content that are provided as part of the website are at any time owned by Parfois or the licensor, so you may only use such material in the manner expressly authorized.
This does not prevent you from using the website, to the extent necessary, to copy the information relating to your order or contract data.
The applicable law requires that the information or notifications sent are in writing. By using this website, you agree that the notifications sent by the Parfois are sent electronically.
For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other notices sent electronically satisfy the legal requirement that such notices are in writing. This condition will not affect the rights recognized by law.
In case of doubt about these Terms & Conditions, you can contact Parfois through the contact form available on the website.
Customer service hours are from Monday to Friday from 10:00am to 7pm and you can contact our department through the contacts page available here
FREE SHIPPING
Each time there is a Free Shipping campaign, it applies to all orders shipped to Luxembourg.
BLACK FRIDAY
All online purchases made during Black Friday campaign are covered by the exchanges and returns policy available on our website. After the end of the campaign, the discount won’t be applicable anymore.
SPECIAL PRICES
Consult valid period directly on Special Events on our Homepage.
You can cancel your account at any time, by deleting it using the app or website. In any case, enter the app and, after identifying yourself, select the ""account"" option, then select ""my account"" and click ""delete your account."" If that is your intention, answer the question ""are you sure you want to delete your account?"" By clicking ""yes, thank you. I want to delete it. "" You will then receive an email to confirm the removal of your account.
Deleting your account does not completely delete your details. Parfois is subject, by law, to the temporary retention of certain data (mainly relating to name, order history and transactions carried out) for a certain period, and once this period is over, your data will be deleted.
Deleting the account prevents access to all its features and benefits but does not imply or affect the cancellation of our newsletter or of any type of marketing and advertising communications by prior consent. To stop receiving our newsletter or other marketing and advertising communications, please select the contact removal option (""unsubscribe"") provided in the communication sent (newsletter / other communications).
We also remind you that the removal of your account does not affect any rights that Parfois may claim from you, in particular the right to payment / refund of outstanding amounts or the fulfilment of any other duties and obligations in favor of Parfois. After deletion, if you wish to re-register, please go through all the necessary steps again, re-entering your details to create a new account. For more information on how we process your personal data, please see our Privacy Policy here.
Parfois will make every reasonable effort to fulfil its obligations.
However, it cannot be held liable for non-compliance or delay in complying with any of its obligations, which are due to events that are beyond its control ("Force Majeure").
By Force Majeure motives it is understood any unforeseeable and / or irresistible facts, act, event, happening, fault, omission or accident or any other outside the will and beyond our control, including, but not limited to, the following:
Parfois' obligations derived from the contract shall be deemed to be suspended during the period in which the Force Majeure occurs, thereby benefiting Parfois from an extension of the time limit for fulfilling those obligations, for a period equal to the duration of the Force Majeure period.
Parfois will use all reasonable means to terminate the Force Majeure motives or to find a solution that will enable it to comply with its obligations under the Contract, despite Force Majeure motives.
Links to other websites and / or third-party materials referenced on the website are provided solely for the purpose of obtaining information, and Parfois does not have any control over the content of these websites or materials and therefore cannot be held responsible for any damages or losses resulting from the use thereof.
All matters relating to the application or interpretation of the present Terms & Conditions and any dispute resulting from the interpretation, validity or breach of contract between the parties shall be subject to the jurisdiction of the competent Portuguese courts.
To such disputes will be applicable, with express resignation to another, the Portuguese law.
In case you have been dissatisfied with the purchase of the product or with the service provided on the Parfois website, you may also, without prejudice to the right to submit the dispute to the appraisal and decision of a court to appeal to one of the alternative consumption dispute settlement entities here.
The alternative dispute settlement entities currently in existence are as follows:
