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These conditions aim to define the General Conditions of Sale between PARFOIS and the User, from the time of purchase of the various services provided by PARFOIS, such as payment methods and terms of delivery of orders. These conditions are designed to regulate the entire purchasing process and ensure the follow-up of this transaction between the contracting parties.
To complete your order successfully, certain personal information will be requested such as your e-mail address, name, address, telephone number, etc. The User must fill in all required fields for this purpose.
When making an online purchase, the User expresses his full and complete acceptance of the general conditions of sale, price and description of the products included in this transaction. These general conditions of sale are the only ones applicable between the two parties. In the event of product unavailability, PARFOIS undertakes to inform the User and refund the amount paid within approximately thirty (30) days from the date of knowledge of that unavailability.
Your order will be delivered within 3 to 4 business days if you opt for delivery at an Authorised Store in Portugal.
For addresses in Continental Portugal and Spain, the delivery is made within 3 to 4 business days after dispatch of the order.
Azores and Madeira: delivery made between 5 to 10 business days (after dispatch).
Germany, Austria, Belgium, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France (Metropolitan France and Corsica), Greece, the Netherlands, Italy, Luxemburg, Poland, United Kingdom (except the Channel Islands), Sweden, Lithuania, Hungary, Latvia, Czech Republic, Romania: 5 to 7 business days (after dispatch).
Ireland: delivery made between 8 to 10 business days (after dispatch).
Balearic and Canary Islands: delivery made between 5 to 7 business days (after dispatch).
You can pay for your purchases through the network of ATM machines or on the Internet through your bank’s Homebanking service from your bank, having 24 hours to make payment using the entity and reference provided by PARFOIS at the time of completion of your order, which is automatically cancelled if you do not do so within that period.
The prices must be in Euros, with taxes included. All prices quoted include VAT (where applicable) at the legal rate in force. PARFOIS reserves the right to change prices and specifications without prior notice.
EXCHANGES AND RETURNS
You have 30 days after your purchase to exchange/return an article in the authorized stores, available in Portugal, Spain, Italy, France, Ireland* and Poland. You can also opt for door-to-door collection (free service in Portugal and Spain) or by sending via Normal Mail (applicable to all other countries).
In case you decide to return the items at one of our authorized stores, the refund shall be made in cash at the precise time of return. If the return is made through Carrier or Post Office, the refund will be processed after receiving the items returned and their evaluation by the Quality Department in the same payment method used when purchased.
* In Ireland the refund is always done through a voucher in the same amount of the item returned to use in future purchases in physical stores.
APPLICABLE LAW AND JURISDICTION
In the absence of a resolution by agreement of the parties, any dispute arising out of these General Conditions of Sale referred to above shall be submitted to the competent Portuguese court.
Parfois is committed to protecting your privacy and make your shopping experience as pleasant as possible. This statement applies only to Parfois website, by regulating the collection and processing of personal data of our customers. When browsing on Parfois website, you are accepting the practices described in this statement.
COLLECTION OF YOUR PERSONAL DATA
Your data are collected for two reasons:
1 - Processing of your order
2 - Providing a better service
We will send you emails to keep you updated about the status of your orders. We also give you the opportunity to unsubscribe from all our marketing communications.
Personal Data collected by Parfois:
1 - E-mail;
2 - Name;
3 - Address (es): Home and/or Work;
4 - Telephone Number;
5 – Country and/or City;
6 – Date of Birth.
Please note that when disclosing personal information in public means of Parfois as Facebook, Twitter and Blog, this information may be seen and used by others.
Note: Parfois does not read any private communication published in the web pages of their own customers.
USE OF YOUR PERSONAL DATA
Parfois collects and uses your personal information to manage the website www.parfois.com and to provide you with services you have requested. Your personal details are also used to inform you of new products and/or services available on our website and our affiliates. You can still be contacted within questionnaires and surveys to know your opinion on services or of potential new services that we may offer.
You may however be contacted on behalf of business partners on some offers that may be of interest. In these cases, personal information that identifies you (name, email, address and phone number) will not be transferred to third parties but shared with partners that will help us to develop statistical analyzes (via e-mail or letter), customer service or deliveries / collections. All these intermediates partners are prohibited from using your data for purposes other than those listed above and are required to maintain the confidentiality of data.
Parfois does not use or disclose sensitive personal information without your explicit consent.
Parfois keeps track of the pages our customers visit within www.parfois.com to determine which services/products are most requested. The data collected are used to provide targeted services to customers who show a profound interest in certain areas of our website/product.
Parfois only provide your information without your consent if required by law or in good-faith belief that such action is necessary:
(a) According to some edicts of the law or legal notice on Parfois or the site;
(b) Protect and defend the rights and property of Parfois;
(c) Act on special circumstances to protect www.parfois.com users or the general public.
Security of your Personal Information
SECURITY OF YOUR PERSONAL DATA
Parfois stores the personal information you provide on servers that are in a secure environment, protected from unauthorized access, use or disclosure. When personal information (such as credit card number) is provided on the web payment page, this is protected by encryption using Secure Socket Layer Protocol (SSL) and verified by Digicert.
AMENDS TO THE DOCUMENT
Parfois welcomes your comments regarding this Statement of Privacy. If you believe Parfois not comply with this statement, please contact us. We will try to evaluate your suggestion and answer you as soon as possible.
All our articles, in 925 Silver, have the proper marks of contrast and responsibility. The buyer may, in case of doubt as to the authenticity of the trademarks, use, for verification purposes, the legal services, pursuant to Law 98/2015, of 18 August (RJOC). Note that some parts, due to the low weight of the precious metal, may be exempt from marking (contrast mark). The description of the composition of each article can be found next to the respective image. The weight referred to in the description of each piece refers, only, to the metal used in the composition of the piece. The articles can be physically visualized and inspected by the competent authorities for the purpose at the address Rua do Sistelo, 755 Lugar de Santegãos, 4435-429, Rio Tinto, Portugal.
Daily prices of silver and other precious metals can be found at the following link: http://www.lbma.org.uk/pricing-and-statistics.
For more information on contrast marks, their meaning, function and appearance, refer to the INCM website: https://www.incm.pt/portal/uco_marcas.jsp.