RETURNS & EXCHANGES – ONLINE
1. Prepare your package.
Pack the items securely in the original packaging, if possible, and enclose the invoice.
If you do not have the invoice, you can request a copy by sending an email to firstname.lastname@example.org
Stick the return label provided in your order on your parcel. That will allow you to return it anywhere in any Fan Courier Pickup point in Romania.
2. Return your parcel.
Find the nearest Pickup points here:
Take your parcel to the Pickup point of your choice.
3. The refund will be made after the reception of your return at our warehouse.
After confirming that all returned items are in good conditions, the refund will be processed within 7 to 14 working days, using the same payment method used for the purchase.
When you make an exchange or return, you must comply with the following conditions:
• All items must be in perfect conditions with the original labels. • The invoice must be enclosed in the package. • For hygienic reasons, swimwear must have the hygiene sticker as well as the original labels. • If you choose a different return method from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.
If you decide to return your order at a pickup point, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.