RETURNS AND EXCHANGES - ONLINE

Free returns in Parfois store

 

All returns or exchanges must be made within 30 days of the purchase date.

1. Go to a Parfois authorized store in Portugal.

Choose one of our authorized stores that accepts returns and exchanges. Please check the eligible stores with the following information:

You can check the list of authorized stores here.
All returns should be made in the same country of purchase.

2. Bring the items you want to return or exchange.

In order to change or return an article, you must present the invoice of your purchase. If you do not have the invoice of your online order, you can request a copy by sending an email to contact@parfois.com

3. Refund is made in cash.

Once you return the item in a Parfois authorized store, the refund will be made in cash in the same moment.

 

Free returns via DPD PickUp Points (Continental Portugal only)

All returns must be made within 30 days of the purchase date.

1. Prepare your package with the order invoice.

Pack the items securely in the original packaging, if possible, and enclose the invoice.
If you don’t have the order invoice, you can request a copy of it through the following email: contact@parfois.com

2. Return your parcel

Along with your order you will find a label that you must stick on your parcel. That will allow you to return it anywhere in the Pickup PDP network.

Get to know here the nearest Pickup point: https://dpd.pt/en/getting-parcel/pickup/pickup-network

Go to a Pickup DPD network point and deliver your order.

3. The refund will be made after the reception of your return at our warehouse.

It will be processed using the same payment method of the purchase and within 3 to 14 working days, after we have received your return and analyzed the items in our warehouse.

 

Return conditions

 

When you make a change or return, you must comply with these conditions:

• All items must be in perfect condition with the original labels and the purchase invoice;
• For hygienic reasons, swimwear must have the hygiene sticker. If you want to return this type of item, it is mandatory to have the label and the hygiene sticker;
• Exchanges and returns of reusable face masks are not accepted;
• If you choose a different courier from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.

 

Refunds

 

If you decide to return your order to our warehouse, the period to receive the refund is 3 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.

We remind you that if you want to return the item(s) in a Parfois authorized store, you will be refunded in cash in the same moment that you return the item(s) to the store.