Returns & Exchanges - Online
1. Prepare the items that you want to return with your purchase invoice
Pack the items you want to return safely if possible in the same box in which you received your online order and include the purchase invoice inside the box.
All returns must be made within 30 days of the purchase date.
If you do not have the invoice of your online order, you can request a copy by sending an email to firstname.lastname@example.org.
2. Ship the items to:
Modessa Polska Sp. z o.o., Ul. Ryszarda Chomicza 26 55-040 Tyniec Mały Polska
We recommend you track and insure your package.
Before shipping your order to our warehouse, you must notify us in advance by sending an email to email@example.com
Please note that for this method of return, Parfois will not accept consignments with charge to the recipient or cash on delivery.
The shipping charges will be at the customer’s expense.
3. Refund will be made after the return is received and examined in our warehouse.
You will receive the refund of the item(s) returned within approximately 7–14 days through the same payment method used for the purchase.
We kindly remind you that the shipping charges of this return method will be at the customer’s expense.
When you make a change or return, you must comply with these conditions:
- All items must be in perfect condition with the original labels and the purchase invoice.
- For hygienic reasons, swimwear must have the hygiene sticker. If you want to return this type of item, it is mandatory to have the label and the hygiene sticker.
- If you choose a courier service different from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.
If you decide to return your order to our warehouse, the period to receive the refund is 7 to 14 business days after the date of receipt of your order. We remind you that the refund will be made through the same payment method you used when placing your online order.