RETURNS – ONLINE
As of 17th July 2023, the cost of the return request is 2.95 EUR, which will be deducted from your refund.
1. Prepare your package.
Pack the items securely in the original packaging, if possible.
Stick the return label provided in your order on your parcel. That will allow you to return it anywhere in any Hermes Pickup point in Germany.
2. Return your parcel.
Find the nearest Pickup points here: https://www.myhermes.de/paketshop/
Take your parcel to the Pickup point of your choice.
3. The refund will be made after the reception of your return at our warehouse.
After confirming that all returned items are in good conditions, the refund will be processed within 7 to 14 working days, using the same payment method used for the purchase. The cost of the return will be deducted from your refund.
When you make an exchange or return, you must comply with the following conditions:
• All items must be in perfect condition with the original labels and the purchase invoice;
• For hygienic reasons, swimwear must have the hygiene sticker. If you want to return this type of item, it is mandatory to have the label and the hygiene sticker;
• Exchanges and returns of reusable face masks are not accepted;
• If you choose a different courier from the authorized by Parfois, we reserve the right not to reimburse the shipping or return costs. Parfois will not accept consignments with charge to the recipient or cash on delivery.
• Perfume returns will only be accepted if the original sealed package is kept.
Returns using our Pickup Hermes network in Germany will be refunded within 7 to 14 business days after receiving your parcel in our warehouse, through the same payment method used when placing the order. As of 17th July 2023, the cost of the return will be deducted from your refund.